Owner Assistance
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a
member of dealer management.
Normally,
concerns can be quickly resolved at that level.
If the matter has already been reviewed with the
sales, service, or parts manager,
contact the
owner of the dealer facility
or the general
manager.
STEP TWO:
If after contacting a member of
dealer management, it appears your concern
cannot be resolved by the dealer without further
help
contact the Cadillac Customer Assistance
Center
by calling 1-800-458-8006.
In Canada, contact GM of Canada Central Office
in Oshawa by calling 1-800-263-3777: English
or 1-800-263-7854: French.
For resolution of issues related to the Cadillac
Professional Vehicle, contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Have the following information available to
give the Customer Assistance Representative:
•
The Vehicle Identification Number (VIN). This
is available from the vehicle registration or
title, or the plate above the left top of
the instrument panel and visible through the
windshield.
•
The dealer name and location
•
The vehicle’s delivery date and present
mileage
When contacting Cadillac, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One
first if you have a concern.
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