Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2
Summary of Contents for Chevrolet SSR 2003
Page 5: ...These are some examples of symbols that may be found on the vehicle v...
Page 6: ...NOTES vi...
Page 60: ...NOTES 1 54...
Page 106: ...Instrument Panel Overview 3 2...
Page 186: ...NOTES 3 82...
Page 236: ...NOTES 4 50...
Page 248: ...Engine Compartment Overview When you open the hood on the engine you ll see 5 12...
Page 328: ...NOTES 5 92...
Page 346: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance Record 6 18...
Page 347: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance Record 6 19...
Page 348: ...Maintenance Record cont d Date Odometer Reading Serviced By Maintenance Record 6 20...
