36
Troubleshooting
Problem
Possible Cause
Solution
Fireplace turns off and will not turn
on.
Fireplace has overheated
and safety devise has caused
thermal switch to disconnect
or home circuit breaker has opened.
Reset switch by turning main power
off and waiting turning it back on or
breaker circuit breaker.
Flame is not moving.
Loose wiring.
Flame motor defective.
Flame rod out of place
Inspect wiring for loose connections.
Call a qualified service technician to
replace flame motor.
“Flame Rod” out of place due to
rough transit/handing of the product.
This issue can be corrected as simple
as removing the glass, flipping the
fireplace upside and down, removing
a set of screws that are holding the
bottom frame plate and placing the
flame rod back into place.
3 Flame is not visible.
1.
Wiring is loose
3.
Disconnect from power source and
inspect wiring for loose connections
and repair or replace if necessary.
4.
Push the flame button to high
4 Log set and /or is not glowing.
1.
Wiring is loose
1.
Disconnect from power source and
inspect wiring for loose connections
and repair or replace if necessary.
5 Remote control
does not work.
1.
Low batteries.
2.
Not aiming control correctly.
3.
Defective remote control and /or
sensor
1.
Replace batteries in remote
control.
2.
Aim control at sensor located
directly behind glass screen in center
of unit just above logs.
3.
Replace remote control and/or
sensor.
