19
Troubleshooting
If you experience problems with this receiver or its installation, in the first instance please
read carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible cause
What to do
Standby light not lit
12V DC lead unplugged
Check the lead
No signal found
Aerial is disconnected Aerial is
damaged/misaligned
Check aerial lead check aerial
Out of digital signal area
Check with dealer
No picture or sound
The SCART interface not connect
hard
Reinsert the SCART STB to
the TV set
Tuned to digital teletext channel
Retune to another channel
Mosaic blocks in
picture or picture
freezes
Aerial may not be compatible
Check aerial
Scrambled channel
message
Channel is scrambled
Select an alternative channel
Forgotten channel lock
code
Re-install channels to cancel
channel lock
No response to remote
control
Receiver off
Plug in and turn on receiver
Handset not aimed correctly
Aim handset at front panel
Infrared Receiver Module
obstructed
Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries direction
Handset batteries exhausted
Replace remote control
batteries
After moving the
receiver to another
room, find can’t receive
the digital reception
The aerial feed may come through
a distribution system which may
reduce the digital signal now
received by the receiver
Try a direct feed from the
antenna
This symbol on the product or in the instructions means that your electrical and
electronic equipment should be disposed at the end of life separately from your
household waste. There are separate collection systems for recycling in the EU.
For more information, please contact the local authority or your retailer where you
purchased the product .
