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Warranty
General provisions
The content, scope and validity of the guarantee shall correspond to the current applicable statutory provisions in Germany. Wearing parts
such as batteries, tires, tubes, rims, wheels, hubs, brake parts, wheel bearings and damages as a result of natural wear-and-tear, improper
maintenance, nonconformance with operating instructions are excluded from the warranty.
In particular any defects arising from jumping, descending steps, sidewalk edges, stairs or
driving on muddy ground, sand or gravel and overloading due to excessive weight shall not be covered by the warranty.
Warranty Conditions
1. The manufacturer shall remedy any defects arising due to material or manufacturing defects by repairing or replacing the affected
part in accordance with the statutory warranty regulations over a period of 24 months from handover of the scooter to the end customer.
The warranty period for the battery is 6 months.
The manufacturer can refuse the required repair or replacement of the defective part if this is only possible at disproportionate cost. In
this case, the manufacturer can remedy the defect by the other option of subsequent performance.
If both types of subsequent performance are only possible at disproportionate cost, the manufacturer may refuse subsequent perfor-
mance in its entirety. The customer shall then be entitled to the statutory claims. Replaced parts become the property of the manufac-
turer.
2. the installation of spare parts within the scope of a warranty case does not extend the warranty period running from delivery of the
vehicle to the customer.
3. The warranty does not apply to wear and tear resulting from normal use, nor to wear and tear resulting from improper handling and
use. Oxidation and corrosion are caused by environmental influences and do not constitute a defect covered by warranty.
4. The buyer loses his warranty claim if the vehicle is manipulated, such as changes to the wiring harness, the battery pack, the sensor
system, brake system, as well as the installation of accessories and spare parts, which have not been approved by the manufacturer.
All improper interventions, such as by an unqualified workshop, will lead to the loss of the warranty claim.
5. When notifying a warranty case, the buyer must submit a proof of purchase to the seller.
Should you have a technical problem with the
scooter you have purchased, our service staff is
at your disposal:
go!mate GmbH
Auenland 8
25336 Klein Nordende
GERMANY
www.gomate.de
service@gomate.de
+49 4121 4647700
