Godex DT2L, User Manual

Page 1: ...DT2L DT4L THERMAL LABEL PRINTER USER MANUAL User Manual Version Issue Date P N DT4L Rev 1 0 2018 04 20 920 015311 00 ...

Page 2: ...r Driver and GoLabel with Super Wizard CD 05 08 10 11 3 Printer Setting and Control 16 3 1 3 2 3 3 3 4 Operation Panel LED Status Label Calibration and Self Test Error Alerts 16 17 18 19 4 NetSetting for Ethernet 20 4 1 4 2 Installing the NetSetting Software The Interface of NetSetting 20 21 5 Maintenance 28 5 1 5 2 5 3 5 4 5 5 Cleaning the Print Head Cleaning the Platen Cleaning The Cutter Labels...

Page 3: ...s relating to electromagnetic compatibility based on the standards EN55022 2010 Class A EN61000 3 2 006 A2 2009 EN61000 3 3 2008 and EN55024 1998 A1 2001 A2 2003 IEC 61000 4 2 2008 series The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits DT4L SERIES TO WHICH THIS DECLARATION RELATES IS IN CONFORMITY WITH THE F...

Page 4: ...iquid on the equipment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instr...

Page 5: ...ent Please check that all of the following items are included with your printer USB Cable DT4L Barcode Printer CD Including GoLabel software and user manual AC Adapter Cleaning Pen DT4L Quick Guide DT Series Power Adapter Power Cord ...

Page 6: ...1 2 Getting to Know Your Printer Device Overview Front View LED indicator FEED function button Printer cover Release buttons On off switch Rear View Power jack USB port Feed slot for continuous labels Serial port RS 232 ...

Page 7: ...1 Barcode Printer Bottom View Mounting points Cover on bottom of printer ...

Page 8: ...1 Barcode Printer Print head release lever Label roll holder Print mechanism Label supply hub Label guides Cutter Module The Internal View of Printer Platen cover Platen cover Platen roller Label sensor ...

Page 9: ...ng the Label Roll 1 Place the printer on a flat surface and open the printer cover 2 Release the label supply hub 3 Lift the label roll holder and pull it out as far as possible 4 Install the label roll on the label supply hub ...

Page 10: ...5 Now press the label roll holder down until it clicks into place 2 Printer Setup 6 Return the label roll holder to its original position 7 Pass the label under the paper guides and pull it forward ...

Page 11: ...8 Adjust the paper guides to the width of the label liner 2 Printer Setup 9 Close the printer cover to finish loading the labels ...

Page 12: ... the label roll holder out as far as it will go 2 Fold out the label supply hub as shown in the illustration 3 Now rotate the label roll holder to return the label supply hub to its original position Press down the label supply hub until it clicks into place ...

Page 13: ...t the top of the label supply hub 2 Printer Setup 1 core 1 5 core B To load label stock with a 1 5 core the locking notch must be at the bottom of the label supply hub The hub is also marked on both sides to indicate the core size as shown in the illustration Note ...

Page 14: ...puter 1 Please make sure that the printer is switched off 2 Connect the power cord to the AC adapter and connect the adapter to the printer 3 Connect the USB cable to the printer and host computer 4 Switch on the printer The operator panel should now light up ...

Page 15: ... 1 Insert the Super Wizard CD in the CD DVD drive of the host computer and the program should pop up automatically You will see the Welcome screen first On the Welcome screen choose Standard Installation 2 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Make sure that is done and then click Next 3 The next screen you will see is Ins...

Page 16: ...o make and print labels with GoLabel or through the printer driver If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on Welcome Screen to access the files 1RWH 6 As the optional steps you can also print a test label or register your printer during the Standard Installation procedure ...

Page 17: ...lder on the CD Select the icon for the driver file and click it to start the installation 2 Follow the instructions on the screen The Driver Wizard guides you through the installation procedure Select Install printer drivers 3 Specify your printer model Godex DT4L Installing Printer Driver Directly from CD Folder ...

Page 18: ...omplete a summary of the printer settings is displayed Check whether the printer settings are correct and click Finish to start copying the driver files Wait until copying is complete then finish the installation 5 Enter a printer name and assign the appropriate rights Godex DT4L Godex DT4L Godex DT4L Godex DT4L ...

Page 19: ...2 Printer Setup 7 Once the driver installation is complete the new printer should appear in the Printers and Faxes folder Godex DT4L Godex DT4L ...

Page 20: ... mode the printer can receive commands but it can only process them when it is reset to standby mode Pressing the FEED button again will reset the printer to standby mode Pressing the FEED button during printing will interrupt printing When the PFEED button is pressed again the printer resumes printing Example While a 10 label print job is running you press the FEED button to pause the printer Two...

Page 21: ...o beeps and the LED lights up red Release the FEED button The printer will now automatically measure the label size and then print a test page see Section 3 3 LED indicator Status Description Green Standby mode The printer is ready for operation Red flashing Error mode The printer has detected an error see Section 3 4 Error alerts ...

Page 22: ... test printout are listed below Model Version USB ID setting Serial port setting MAC address of Ethernet port IP protocol setting IP address of Ethernet port Gateway setting Netmask setting Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed Density Ref Point Print di...

Page 23: ...roll Printer feed problem Possible reasons the print medium has become trapped around the rubber roll the sensor cannot detect a gap or black mark between the labels there is no paper Please reset the sensor File Error 2 x 2 beeps The memory is full The printer prints the message File System full Delete unnecessary data or install additional memory Unable to find file The printer prints the messag...

Page 24: ...ease follow below steps 5 Click Next to start the installation 6 Once the installation is completed you will see the NetSetting icon on your desktop 1 Insert the product CD in the CD DVD drive of the host computer and open the Ethernet folder on the CD 2 Select the icon for the NetSetting installation file and click it to start the installation 3 Follow the instructions on the screen The Setup Wiz...

Page 25: ...p of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configuration pages Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment Once a connected Godex printer is detected it will be listed on the start page The default password is 1111 you can ch...

Page 26: ...DHCP if you find the IP Address as IP 169 254 229 88 Netmask 255 255 0 0 Gateway invariable last value the IP Address is invalid You can press Set button to apply the settings and ReGet button to refresh the setting values IP Setting The IP Setting tab can change the printer name Port number Gateway setting and the password for configuring the printer You can also set the printer s IP address ethe...

Page 27: ...s Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer The alert messages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab ...

Page 28: ...e settings and ReGet button to refresh the setting values Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both ...

Page 29: ... Set button to apply the settings and ReGet button to refresh the setting values Printer Configuration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page DT4L ...

Page 30: ...ely User Command The User Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window ...

Page 31: ...s back to factory default Firmware Download On Firmware Download tab the current version of printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely BOOT 1 000a1 F W DT4L 1 000a ...

Page 32: ... a good print quality and a longer lifespan of the print head Cleaning Steps Here is how you clean the print head 1 Turn off the printer 2 Open the printer cover 3 To remove any label residue or other dirt from the print head see red area please use a soft lint free cloth dipped in alcohol The print head should be cleaned once a week or every 1 000 labels printed Please make sure that there are no...

Page 33: ...laten or glue residue from the label stock may result in inadequate print quality The printer cover must therefore always be closed during printing Keeping dirt and dust away from the paper or labels ensures a good print quality and a longer lifespan of the platen Cleaning Steps Here is how you clean the print head 1 Turn off the printer 2 Open the printer cover 3 The platen see red area dirt or g...

Page 34: ...h bare hands When cleaning the cutter blade make sure that the printer power is turned off and disconnect the power cable from the electrical outlet Note Open the cutter cover 5 Maintenance and Adjustment 5 3 Cleaning The Cutter TPH With Cleaning Pen Swipe across the surface of cutter with the cleaning pen Swipe across print head with the cleaning pen Swipe across the surface of cutter with the cl...

Page 35: ... the black marks because they are outside the sensor range When using label stock with black marks you should therefore observe the following restrictions For 118 mm wide label stock the black marks should have the following positions and sizes A 10 05 mm high B 1 95 mm high C 8 1 mm high 6HQVRU R Label Guide 8 10 8 10 ODFN 0DUN 5HYHUVH VLGH RI DEHO VWRFN 118 00 10 05 ...

Page 36: ... position has been set correctly i Check the ribbon for wrinkles There is no printed image on part of the label or the image is blurred i Check the thermal print head for dust or other dirt i Use the internal T command to check whether the thermal print head will carry out a complete print job i Check the quality of the print medium The printed image is positioned incorrectly i Check whether there...

Page 37: ...cal directions 0 90 180 270 rotatable China Postal Code Codabar Code 11 Code 32 Code 39 Code 93 Code 128 subset A B C EAN 8 EAN 13 EAN 8 13 with 2 5 digits extension EAN 128 FIM German Post Code GS1 DataBar HIBC Industrial 2 of 5 Interleaved 2 of 5 I 2 of 5 Interleaved 2 o f 5 with Shipping Bearer Bars ISBT 128 ITF 14 Japanese Postnet Logmars MSI Postnet Plessey Planet 11 13 digit RPS 128 Random W...

Page 38: ...F protocol and RTS CTS RS232 Housing 9 pin to 9 pin DB9 Socket DB9 Plug RXD TXD DTR GND DSR RTS CTS RI Computer 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 5V max 500mA TXD RXD N C GND RTS CTS RTS N C Printer USB Pin NO 1 2 3 4 Function VBUS D D GND UART1 wafer Ethernet module N C 1 1 N C TXD 2 2 RXD RXD 3 3 TXD CTS 4 4 RTS GND 5 5 GND RTS 6 6 CTS E_MD 7 7 E_MD RTS 8 8 CTS E_RST 9 9 E_RST 5V 10 10 5V GND ...

Page 39: ... 30mm to print next page it may cause a trifling twist line on label To avoid this problem DT4L F W has been limited it to maximum 30mm as following description The tear off position has been limited to 30mm only However the command E30 is maximum distance can be set in this F W version So please set the label high length to 35mm at least Q35 0 0 35mm or above As below the label created by GoLabel...