50
6. Troubleshooting
Problem
Solution
The printer is switched on but the LEDs do not
light up.
◆
Check the power supply.
The LED lights up red (ERROR) and printing is
interrupted.
◆
Check whether is an error in the software settings or the print
commands.
◆
Replace the print medium with a suitable medium.
◆
Check whether there is a label jam.
◆
Check whether the label stock is finished.
◆
Check whether the print mechanism is closed (the print head is
not positioned correctly).
◆
Check whether the print medium is covering the sensor.
The label stock passes through the printer but no
image is printed.
◆
Please make sure that the label stock is loaded the right way up
and that it is suitable material.
◆
Choose the correct printer driver.
◆
Choose the correct label stock and a suitable printing mode.
The label stock jams during printing.
◆
Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
The label stock does not move correctly and
there is no printed image on some parts of the
label.
◆
Check whether any label material is stuck to the thermal print
head.
◆
Check for errors in the application software.
◆
Check whether the starting position has been set incorrectly.
◆
Check the power supply.
There is no printed image on part of the label.
◆
Check the thermal print head for dust or other dirt.
◆
Use the internal “~T” command to check whether the therma
l
print head will carry out a complete print job.
◆
Check the quality of the print medium.
The printed image is positioned incorrectly.
◆
Check whether there is paper or dust covering the sensor.
◆
Check whether the label liner is suitable. Please contact your
dealer.
◆
Check the paper guide settings.
A label is missed out during printing.
◆
Check the label height setting.
◆
Check whether there is dust covering the sensor.
The printed image is blurred.
◆
Check the darkness setting.
◆
Check the thermal print head for glue residue or other dirt.
Summary of Contents for RT700 SERIES
Page 8: ...5 2 Spare Parts List 2 1 Main Mechanism RT 700i RT 700i ...
Page 39: ...36 3 11 Switching Power Adapter 021 70i005 000 ...
Page 40: ...37 3 12 Print Frame Hook 021 R70005 000 ...
Page 41: ...38 3 13 Main Frame Hook 021 R70008 000 ...
Page 42: ...39 3 14 Label Holder 021 R70009 000 ...
Page 43: ...40 3 15 One Way Clutch Holder Module 021 R70010 000 ...
Page 44: ...41 3 16 Peeler Module 031 R70001 000 ...
Page 45: ...42 3 17 4 Cutter Module RGG120 VE Whole Cut 031 R70002 001 ...
Page 46: ...43 3 18 Wireless Bluetooth Module Metal Cover 031 70i001 001 ...
Page 49: ...46 4 2 Definition of Pin ...
