Godex RT860i, User Manual

Page 1: ...RT860i BARCODE PRINTER USER MANUAL User Manual Version Issue Date P N RT860i Rev 1 0 2014 07 07 920 015411 00 ...

Page 2: ...g and Control 022 3 1 3 2 3 3 3 4 3 5 3 6 Operation Panel LCD Toucn Panel Introduction Error Alerts USB Host 022 023 028 033 035 037 4 NetSetting for Ethernet 039 4 1 4 2 Installing the NetSetting Software The Interface of NetSetting 039 041 5 Accessories 048 5 1 5 2 5 3 Preparation Steps Installing the Label Dispenser Installing the Cutter 048 050 056 6 Maintenance and Adjustment 060 6 1 6 2 Clea...

Page 3: ...been tested and passed with the requirements relating to electromagnetic compatibility based on the standards EN55022 2010 AC2011 Class A EN61000 3 2 2006 A1 2009 A2 2009 EN 61000 3 3 2008 and EN55024 2010 IEC 61000 4 2 2008 series The equipment also tested and passed in accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits RT860i TO WHICH THIS DECLARAT...

Page 4: ...to get liquid on the equipment to avoid electrical shock 6 For safety and warranty reasons ONLY qualified service personnel should open the equipment 7 Do not repair or adjust energized equipment under any circumstances Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer...

Page 5: ...owing items are included with your printer USB Cable RT860i Barcode Printer CD Including GoLabel software and user s manual Label Stock Ribbon Module Empty Ribbon Core Ribbon Ribbon Hubs Set of 2 Power Adapter Power Cord AC Adapter RT860i Series Quick Guide RT860i Series ...

Page 6: ...r View COVER RELEASE CATCHES Pull catches for opening the printer cover FRONT COVER PRINTER COVER ETHERNET PORT SERIAL PORT POWER JACK USB PORT CALIBRATION BUTTON PARALLEL PORT FAN FOLD LABEL INSERT Feed slot for outside continuous labels POWER BUTTON FEED BUTTON TOUCH PANEL USB HOST ...

Page 7: ...de Printer Bottom View COVER OF THE MODULE CONNECTION JACKS Cut outs are not intended for wall mount use Please make sure that the machine and personnel protective measures in case you need to use the wall mount ...

Page 8: ... catch for closing the printer cover LABEL SENSOR MODULE GUIDE TRACK LABEL SENSOR PLATEN MODULE PLATEN PLATEN LOCKERS LABEL SUPPLY MODULE RELEASE CATCH Release catch for opening the label supply hub LABEL SUPPLY HUB Set of 2 LABEL GUIDE Set of 2 LABEL GUIDE PLATE Set of 2 ...

Page 9: ...ing Mechanism RIBBON REWIND MECHANISM COVER The cover for Ribbon rewind mechanism NOTCH OF RIBBON REWIND WHEEL RIBBON REWIND WHEEL PRINT HEAD RIBBON SUPPLY MECHANISM NOTCH OF RIBBON SUPPLY WHEEL PAPER PRESS BAR RIBBON SUPPLY WHEEL ...

Page 10: ...ace Open the printer cover by pulling the cover release catches on both sides of the printer and lift the printer cover Pull the catches toward the direction COVER RELEASE CATCHES Pull the catches for opening the printer cover Pull the catches toward the direction The printing mechanism is lifted up with the printer cover ...

Page 11: ...nd of the ribbon 2 Insert the ribbon hub into empty ribbon core and new ribbon Wind the ribbon around the empty ribbon core for 2 to 3 circles 3 A ribbon module is assembled as below A NEW RIBBON MODULE RIBBON HUB EMPTY RIBBON CORE A NEW RIBBON Stick on empty ribbon core Wind the ribbon around the core Insert the ribbon hub RIBBON REWIND RIBBON SUPPLY ...

Page 12: ...UPPLY WHEEL Place RIBBON SUPPLY MODULE 1 Place the ribbon supply module into the printing mechanism Please the left hand side of ribbon hub first Make sure the holder of ribbon hub is inserted into the notch Then place the right hand side of ribbon hub 放入 Left side HOLDER NOTCH OF RIBBON SUPPLY WHEEL Place Right side HOLDER Place NOTCH ...

Page 13: ... it The ribbon supply module loading is completed Load the Ribbon on the Printer For Ribbon Rewind Module Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover RIBBON REWIND MECHANISM NOTCH OF RIBBON REWIND WHEEL RIBBON REWIND WHEEL COVER The cover for Ribbon rewind mechanism ...

Page 14: ...ribbon rewind mechanism Please the left hand side of ribbon hub first Make sure the holder of ribbon hub is inserted into the notch Then place the right hand side of ribbon hub Open the cover Place RIBBON REWIND MODULE Left side Place HOLDER NOTCH OF RIBBON REWIND WHEEL Place Right side Place HOLDER NOTCH ...

Page 15: ...o tighten the ribbon until it has no wrinkles 4 Close the cover of ribbon rewind mechanism The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled correctly Close the cover RIBBON REWIND WHEEL Rotate backward ...

Page 16: ...EL GUIDE PLATE Set of 2 1 Unlock the ribbon catch and pull to open the label guide plate 2 Place the label stock on label supply hubs Make sure the label stock is aligned to both hubs Adjust the label guide plates to fix the label width Remember to push the release catch when moving the label guide plates Close the plates 1 2 2 RELEASE CATCH Release catch for opening the label supply hub LABEL GUI...

Page 17: ...des LABEL GUIDE Set of 2 4 Unlock the release catch to close the printer cover 5 Press the FEED key and make sure the label is fed smoothly The label loading is completed now 2 1 RELEASE CATCH Release catch for closing the printer cover Close the printer cover Please keeps the rack gear clean to ensure the smoothness of label holder Note ...

Page 18: ... that the printer is switched off 2 Connect the power cord to the AC adapter AC ADAPTER POWER CORD Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket of the wall RT860i BARCODE PRINTER POWER ADAPTER THE WALL SOCKET SLOT JACK PLUG ...

Page 19: ...nect the USB serial cable to the printer and host computer 4 Pressing the power button The Touch Panel LCD will lights up RT860i BARCODE PRINTER USB CABLE PC SOCKET USB PORT PLUG PLUG Pressing the power button TOUCH PANEL LCD ...

Page 20: ...1 Insert the Super Wizard CD in the CD DVD drive of the host computer and the installation program should pop up automatically You will see the Welcome screen first On the Welcome screen choose STANDARD INSTALLATION 2 The wizard will then ask you to make sure your USB and power cables are connected and that the power is turned on Then click NEXT 3 The next screen you will see is Install the GoLabe...

Page 21: ...ompleted you will see Installation completed Click NEXT to continue 5 You can also print a test label If don t print a test label the screen display as step 6 If you need more resources tools or reference documents you can also find them on Super Wizard CD Just click Other Choices on the Welcome Screen to access the files Note ...

Page 22: ...18 2 Printer Setup 6 Once the installation is complete you can start to make and print labels with GoLabel or through the printer driver ...

Page 23: ...ER DRIVERS 2 Click INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER to next screen and click NEXT 2 Printer Setup 2 Printer Setup 2 6 Wizard CD Other Choice Installation 3 Select I accept the terms in the license agreement and click Next then click Finish to step 4 ...

Page 24: ...ect Install printer drivers and click Next 6 Enter the printer name you can use default then click Next to display as right diagram Click Finish button to start installation 5 With a USB connection search models such as the right diagram printer device Specify your printer model and click Next ...

Page 25: ...21 7 Driver installation completed 2 Printer Setup ...

Page 26: ...tion you need to run the auto detection function for your media please see Section 3 4 Label Calibration and Self Test PAUSE PRINTING_FEED Button Pressing the FEED button during printing will interrupt printing and the LCD display message PAUSE When the FEED button is pressed again the printer resumes printing Example While a 10 label print job is running you press the FEED button to pause the pri...

Page 27: ...SCREEN appears Power on If the printer is on ready to print status the LCD screen should display the message Ready on the screen Use touch gestures to get around the main screen and other screen for setting Wizard Test Main RT860i V2 004 Tap the screen with your finger when you want to select on screen items such as settings icons 2 004 140617 ...

Page 28: ...nd Control On the Ready Page three function mode for setting You can make various setting functions in FUNCTIONAL MODE Wizard Test Main RT860i V2 004 Tap Main Screen could show more detail of Main Tap Wizard Set up printer of Darkness Speed Tap Test Self Test page and Calibration for setting Main LCD Language Printer Settings Label Settings Devices Printer Control Codepage Recall Label ...

Page 29: ...ettings Continuous Auto Select 6 10 Darkness Speed Sensor Select Media Type If printer functions locked printer can not modify settings from GoLabel or any devices UNLOCK LOCK Printer Settings Continuous Auto Select 6 10 Darkness Speed Sensor Select Media Type Main LCD Language Printer Settings Label Settings Devices Printer Control Codepage Recall Label ...

Page 30: ...i V2 004 Enter Standalone Y N Preview Label function User can choose any labels to preview it before print it Wizard Test Main RT860i V2 004 From the Ready page tap to Main page From the Main page tap Recall Label to Recall Label page Main Keyboard Mode Country Code Label Edit Database Setting Codepage Recall Label Clock Setting Main LCD Language Printer Settings Label Settings Devices Printer Con...

Page 31: ...eview Label Recall Label 5 5 15 RT860i FW V2 004 Recall Label Print Quantity 1 From the Recall Label Page the touch panel shown on all labels Tap up to choose labels Tap down to choose labels Tap Preview Label can see printing label Preview Label Keeping tap to next page 0 5 RT860i FW V2 004 Print out selected label ...

Page 32: ...se of printing It consists of a table of values that describes the character set for a particular language Setting items for printing label ex Rotation Printing position offset Providing Buzzer Option Setting Smart Backfeed Serial Port Setting LAN Setting LCD Setting Clock Setting WiFi Setting and Bluetooth Setting Self Diagnose functions for printer ex Calibration Self Test page and Clear Memory ...

Page 33: ... on for Preview Label Setting items for Serial Port ex Baud Rate Parity Data Bits Stop Bits Setting items for LAN ex DHCP IP Address Subnet Mask Gateway Setting items for LCD ex off or on for Password function Correction Setting items for Clock ex Year Month Day Hour Minute and off or on for Visible function Device Buzzer Option Setting Smart Backfeed Serial Port Setting LAN Setting LCD Setting Cl...

Page 34: ...hermal Transfer Tear off Position 0 40 Top of Form Program Language OFF FULL LCD Language English Deutsch 繁體中文 簡體中文 Français Español 日本語 Italiano Pусский Türkçe Code Page 850 852 437 860 863 865 857 861 862 855 866 737 851 869 Windows 1252 Windows 1250 Windows 1251 Windows 1253 Windows 1254 Windows 1255 Windows 1257 Label Settings Rotation 0 90 180 270 X Offset 100 100 Y Offset 100 100 Start Offse...

Page 35: ...bnet Mask 255 255 255 0 Gateway 192 168 0 254 LCD Setting Password OFF ON Correction Clock Setting Year Month Day Hour Minute Printer Control Test Sample Pattern Select Memory Clear Memory Calibration Reset to Default Wizard Darkness Speed Media Type Label with Gaps Label with Marks Continuous Visible 0 19 2 3 100 100 100 100 X Offset Y Offset Configuration Directory TPH Testing Dump Mode Self Tes...

Page 36: ... print when you see the Ready status Wizard Test Main RT860i V2 004 If there is any printers error the LCD screen will display the error screen to show the type of error You can fix the error according the notice or contact the supplier WARNING ICON ERROR ICON ERROR DESCRIPTION RT860i V2 004 Check Media RT860i V2 004 Any support needed please contact your supplier ...

Page 37: ... label The contents of a self test printout are listed below Model Version USB ID setting Serial port setting MAC address of Ethernet port IP address setting Gateway setting Sub Mask setting Port status The default value is 1 which means that all ports open Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed D...

Page 38: ...r type such as change using gap label to continuous or black mark labels Press Calibration button for 1 2 seconds it will make an auto sensing to calibrate the label s parameters Press and hold about 1 2 seconds Press Calibration button is equivalent to the auto sensing command S SENSOR that will cancel on printing job and make the Label Calibration immediately CALIBRATION BUTTON Press and hold ab...

Page 39: ...rectly closed Open the print mechanism and close it again TPH Over Heat None High temperature at the print head Once the print head has cooled down the printer switches to standby mode No ribbon is installed and the printer displays an error Make sure that the printer is set to direct thermal printing mode The ribbon is finished or the label supply hub is not mov ing Replace the ribbon roll Media ...

Page 40: ...e labels there is no paper Please reset the sensor The memory is full The printer prints the message File System full Delete unnecessary data or install additional memory Unable to find file The printer prints the message File not found Use the X4 command to print all files Then check whether the files exist and whether the names are correct A file of the same name already exists The printer print...

Page 41: ...pports hot plugging function printer will create a Folder LABELDIR and switch User Flash to Extended Memory automatically while user plugs an USB memory stick into a GoDEX printer Connect USB with the printer To connect PC and printer through USB Usage of Firmware Update Remove USB memory stick from printer and plug in it to a PC s USB port Copy a new version of Firmware xxxx bin to the Folder LAB...

Page 42: ... in an USB keyboard to the printer LCD touch panel will display Enter Standalone press the Y key on keyboard to entering Keyboard Mode operation Under this model can perform Recall Label set Country Code Code Page Clock Setting Database Setting and Label Edit Connect a USB keyboard to the printer if not into the keyboard mode press the N key to leave Into Standalone mode of operation to leave the ...

Page 43: ...port It is available on product CD or can be downloaded from official website To install the NetSetting please follow below steps 1 Insert the product CD in the CD DVD drive and click OTHER CHOICES buttom 2 Select ETHERNET 3 Click Install Ethernet NetSetting Software installation screen as right diagram click Next 4 Specify the Installation Folder then click Next to installing ...

Page 44: ...40 4 NetSetting for Ethernet 5 Once the installation is completed you will see the NetSetting icon on your desktop as right diagram NetSetting ...

Page 45: ...he NetSetting icon to start the program you will see the start page as left diagram Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network environment as right diagram 2 There are six tabs on the top of interface which can configure different types of network settings But for the data security reason you need correct password to enter the configu...

Page 46: ...y the settings and ReGet button to refresh the setting values IP Setting The IP Setting tab can change the printer name Port number Gateway setting and the password for configuring theprinter You can also set the printer s IP address ether by DHCP or by Static IP ...

Page 47: ...ues Alert Path Setting NetSetting will send the alert messages to designated mail account when the error happened on printer The alertmessages are sent by SMTP Simple Mail Transfer Protocol or SNMP Simple Network Management Protocol You can set or change the configurations of SMTP and SNMP on this Alert Path Setting tab ...

Page 48: ...the settings and ReGet button to refresh the setting values Alert Message Setting For the alert message notification function you can decide which error cases need to be sent out to the operator Moreover the alert messages can be set to be sent by SMTP SNMP or both ...

Page 49: ...ress Set button to apply the settings and ReGet button to refresh the setting values Printer Configuration Set or change the configurations of connected printer Most of key settings for the printer operation can be done by this setting page ...

Page 50: ...otely User Command The User Command tab provides a communication interface for operator to control the printer Input printer commands in Input Command window and press Send Command button the commands will be sent to the printer For some commands that will return response message the message will be displayed in Output Message window ...

Page 51: ...factory default Firmware Download On Firmware Download tab the current version of printer firmware will be showed on the screen If you need to update the printer firmware just specify the file location of firmware file and press Start Download Firmware button The printer firmware then can be updated remotely 4 NetSetting for Ethernet ...

Page 52: ...he printer cover and the printing mechanism Open the printer cover by pulling the release catches on both sides of the printer and lift the cover Please see the Section 2 1 for further information about Open the Printer 3 Remove the front cover Please pull upward to remove the front cover 5 1 Preparation Steps The printing mechanism is lifted up with the printer cover Pull upward FRONT COVER ...

Page 53: ...o release and pull upward the platen CLIP Release the clip 5 Ribbon loading Please see the Section 2 2 for further information about Loading the Ribbon 6 Label loading Please see the Section 2 3 for further information about Loading the Label Roll Module Pull up the platen module PLATEN MODULE ...

Page 54: ...o a max width of 118 mm When using the label dispenser set the stop position printer command E to 13 Preparation Steps Please see the Section 5 1 Preparation Steps to complete the preparation steps before installing the label dispenser Installing the Label Dispenser 1 Pass the connection cable through the slot of the printer SLOT PAPER SENSOR PAPER FEED ROLLER FRONT COVER CONNECTION CABLE OF LABEL...

Page 55: ...e bottom barcode Printer 3 Place the platen back to the printer and lock the clips 4 Close the printer cover and printing mechanism Then to turn the printer upside down Lock the clip CLIP Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover Open the front cover 1 2 Tighten the screw 2 Screw Hole ...

Page 56: ...en the cover COVER OF THE MODULE CONNECTION JACKS Plug JACK CONNECTOR OF THE CONNECTION CABLE Close the cover COVER OF THE MODULE CONNECTION JACKS The printer must be switched off when plugging the connector or the motherboard may be destroyed There are 2 jacks the lower jack for the label dispenser the upper jack for the cutter CUTTER JACK LABEL DISPENSER JACK Note ...

Page 57: ... the steel of the label dispenser With Label Dispenser the labels should be at least 25 mm high Loading Label Roll with the C Module 1 Remove the first label from the label stock Tear a label THE FIRST LABEL LABEL STOCK LABEL LINER Through the label guides LABEL LINER PLATEN Through the platen and the steel STEEL ...

Page 58: ...es 3 The feeding path of label and liner should be as shown in below graphic 4 Close the label dispenser and printer cover The installation is completed now LABEL STOCK PLATEN ROLLER LABEL LABEL LINER Close the cover ...

Page 59: ...e liner while it passes through the label dispenser Press the feed key LABEL LINER LABEL There is a paper sensor on the Label Dispenser module It will stop the printing if it is covered by label Remove the last printed label and the printer will then continue to print next label PAPER SENSOR ...

Page 60: ... 400 000 cuts when using paper liner which is 250μm thick and 76 2mm 3 inches wide You can cut paper with a max width of 118mm With the cutter installed set the stop position in Qlabel to 30 and the E value to 30 Preparation Steps Please see the Section 5 1 Preparation Steps to complete the preparation steps before installing the cutter Installing the Cutter 1 Pass the connection cable through the...

Page 61: ...side of the bottom barcode Printer 3 Place the platen back to the printer and lock the clips Lock the clip CLIP 4 Close the printer cover and printing mechanism Then to turn the printer upside down Close the printer cover 2 Push 1 RELEASE CATCH Release catch for closing the printer cover Tighten the screw 2 Screw Hole ...

Page 62: ...ion jacks The printer must be switched off or the motherboard may be destroyed There are 2 jacks the lower jack for the label dispenser the upper jack for the cutter CUTTER JACK LABEL DISPENSER JACK Open the cover COVER OF THE MODULE CONNECTION JACKS Plug JACK CONNECTOR OF THE CONNECTION CABLE Close the cover COVER OF THE MODULE CONNECTION JACKS ...

Page 63: ...nish press the FEED button to set the label position Close the top cover Push 1 RELEASE CATCH Release catch for closing the printer cover 2 Press the feed key We advise against using inside wound label stock Labels should be at least 30 mm high When using the printer with the cutter you should set the stop position E to 30 Through the label guides Through the cutter ...

Page 64: ...er lifespan of the print head Cleaning Steps 1 Switch off the printer 2 Open the printer cover 3 Remove the ribbon 4 To remove any label residue or other dirt from the print head see Red arrow please use a soft lint free cloth dipped in alcohol to wipe Weekly to clean the print head one time Recommended When cleaning the print head please note that if there is attached to metal or hard on soft clo...

Page 65: ... printed image on part of the label or the image is blurred Check the thermal print head for dust or other dirt Use the internal T command to check whether the thermal print head will carry out a complete print job Check the quality of the print medium The printed image is positioned incorrectly Check whether there is paper or dust covering the sensor Check whether the label stock is suitable Cont...

Page 66: ...USB Host A Type Parallel Port Mini Centronics Label dispenser with label taken sensor module Cutter module External label unwinder External label rewinder Bluetooth module distributor install WiFi printer server module distributor install 128 MB Flash 60 MB for user storage Adjustable reflective sensor full range Fixed transmissive sensor central aligned Min 1 25 4 mm Max 4 64 118 mm Max 0 008 0 2...

Page 67: ...onics Female Pin NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 BUZY SELECT ACK FAULTN LPT PERR DATA0 DATA1 DATA2 DATA3 DATA4 DATA5 DATA6 DATA7 LPT INTN STROB SELIN AUTO NC Pin NO 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 GND GND GND GND GND GND GND GND GND GND GND GND GND GND GND GND GND 5V Default Settings Baud rate 9600 no parity 8 data bit 1 stop bit XON XOFF Protocal and RTS CTS ...

Page 68: ...Format files from Flash memory to USB memory stick MCPY D G F G Copy entire Graphic files from USB memory stick to Flash Memory MCPY D F Copy all object files from USB memory stick to Flash Memory Move Syntax MMOV s o x d o x Description Move files from USB memory stick to Flash memory or vise versa Parameter s source device of stored object D for USB memory stick F for internal Flash memory d destina...