Golden Eagle GE200B, Installation & Operator'S Manual

24

USSC

TROUBLE SHOOTING

PROBLEM

CAUSE:

 Too rich air/fuel mixture

Orange,  lazy  flame,  excessive  fuel  build-up  in 

the burnpot.

• Clean out the burnpot
• Make sure the cleanouts on each side of the damper are closed completely.
• Not enough combustion air. Adjust the air damper to a more open position.
• Make sure that the viewing door is closed and sealed properly. If not, adjust the door catch or 

replace the gasket.
• Check that all outside connections are clear of any obstructions.
• Check the exhaust system, clean as needed.

PROBLEM

Cause: 

Burnpot out of fuel

Fire goes out or heater shuts down

• Hopper is empty, refill the hopper
• Loss of draft pressure. Make sure the viewing door is closed and sealed properly. Check the 

outside connections for any obstructions. Check the exhaust system; clean as needed.
• Check that the pressure switch connection to the firebox is free of ashes or clear of any ob-

structions.
• Auger system may be jammed or there is a “bridging” of fuel in the hopper preventing fuel flow 

into the auger feed system.
• Too much combustion air. Adjust damper to a more closed position.

PROBLEM

Cause: 

Auto-Start Igniter fails to ignite the fuel in the burnpot.

Heater does not start a fire when the “ON” but-

ton is pressed.

• Check the pellets quality. If moist or damp, replace with dryer fuel.
• Check that the auto-start igniter port is not blocked with ash or soot. (The igniter is located 

behind the burnpot.)
• The auto-start igniter should glow on start-up. If you can not visible see the igniter glowing, 

then it may need to be replaced or there is a problem with the electrical system. Check wiring.
• Loss of draft pressure. Make sure the viewing door is closed and sealed properly. Check the 

outside connections for any obstructions. Check the exhaust system; clean as needed.

PROBLEM

Cause: 

Not enough combustion air or fuel has too much moisture.

Viewing glass becomes black shortly after start-

up.

• Adjust the air damper to a more open position.
• Use a fuel with less moisture content.

PROBLEM

Cause: 

Not enough combustion air or fuel has too much moisture.

“Black Popcorn” is present in the burn chamber. • Not enough combustion air. Adjust the air damper to a more open position.

• Check moisture content in corn. Use corn with a moisture content of 11-12% or less.

PROBLEM

Cause: 

Corn is wet or has a high moisture content.

Corn  builds  up  in  burnpot  or  is  not  burning 

completely. Steam is coming from corn.

• Not enough combustion air. Adjust the air damper to a more open position.
• Check moisture content in corn. Use corn with a moisture content of 11-12% or less.

PROBLEM

Cause: 

Chemical reaction between the starches in corn and the heat.

“Clinkers” form in burnpot and on agitator.

• Adjust air mixture.
• Add calcium carbonate (aka chicken scratch or oyster shell)
• Try running a mixture of wood pellets and corn.

i

 Disconnect the power supply before performing any maintenance! NOTE: Turning the heater to “OFF” does 

not disconnect the power to all of the electrical components of the heater.

i

 Never try to repair or replace any part of the heater unless instructions for doing so are given in this manual. 

All other work should be done by a trained technician.