background image

STOVE WILL NOT FEED PELLETS, BUT FUEL FEED LIGHT COMES ON AS DESIGNED 

Possible Causes: Possible 

Remedies: 

 
1. 

Fuse on control board blew 

 

 
Remove the control board.  On the back there is one fuse. If it appears to be 
bad, replace it with a 5 Amp 125 Volt fuse.  Plug the stove back in and try to 
run the unit. 
 

 
2. 

High limit switch has tripped or is defective 

 

 
Wait for the stove to cool for about 30 - 45 minutes. It should now function 
normally. If not use the owner’s manual to locate the high limit thermodisk. 
To test if the thermodisk is bad, you can bypass it as described previously 
for the POF thermodisk. 
 

 
3. 

Bad auger motor 

 

 
Remove the auger motor from the auger shaft and try to run the unit.  If the 
motor will turn, the shaft is jammed on something.  If the motor will not turn, 
the motor is bad. 
 

 
4. Auger 

jam 

 

 
Start by emptying the hopper.  Then remove the auger motor by removing 
the auger pin. Remove the auger shaft inspection plate in the hopper so that 
you can see the auger shaft.  Gently lift the auger shaft straight up so that 
the end of the auger shaft comes up out of the bottom auger bushing.  Next, 
remove the two nuts that hold the top auger biscuit in.  Then rotate the 
bottom end of the auger shaft up towards you until you can lift the shaft out 
of the stove.  After you have removed the shaft, inspect it for bent flights, 
burrs, or broken welds.  Remove any foreign material that might have 
caused the jam.  Also, check the auger tube for signs of damage such as 
burrs, rough spots, or grooves cut into the metal that could have caused a 
jam. 
 

 
5. 

Loose wire or connector 

 

 
Check all wires and connectors that connector to the auger motor, high limit 
switch, and the Molex connector. 
 

 
6. 

Bad control board 

 

 
If the fuse is good, the wires and connectors check out good, and the high 
limit switch did not trip, test for power going to the auger motor.  If there is 
not a full current going to the auger motor when the fuel feed light is on, you 
have a bad control board. 
 

 

HIGH LIMIT SWITCH KEEPS TRIPPING 

Possible Causes: Possible 

Remedies: 

 

1. 

The convection blower is overheating and tripping the internal 
temperature shutoff. 

 

 
Clean any dust off of the windings and fan blades.  If oiling the blower does 
not help, the blower may be bad. 

 

 

2. 

The stove is being left on the highest setting for extended periods of 
time. 

 

 

The highest heat level setting is designed for use over short periods of time.  
Burning the stove on the highest setting for longer than 1 – 2 hours could 
lead to potential overheating situations. 

 

 

3. 

Fuel other than wood pellets is being burned in the stove. 

 

 

Golden Eagle pellet stoves are designed and tested to use wood pellets.  No 
other types of fuel have been approved for these pellet stoves.  If there are 
signs of other types of fuel being used, stop using them immediately. 

 

 

4. 

Power surge or brown out situation. 

 

 

A power surge, spike, or voltage drop could cause the high limit switch to 
trip.  Check to see if a surge protector is being used on the stove.  If not, 
recommend one to the consumer. 

 

 

5. 

High limit switch is malfunctioning. 

 

 

If the other items check out ok, replace the high limit switch. 

 

 
 

 

Summary of Contents for MONROE

Page 1: ...R APPLIANCE IS NOT PROPERLY INSTALLED A HOUSE FIRE MAY RESULT FOR YOUR SAFETY FOLLOW THE INSTALLATION DIRECTIONS CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION REQUIREMENTS IN YOUR AREA PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL BURNING ROOM HEATER FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE BODIL...

Page 2: ... 9 Clearances 9 Floor Protection 9 Combustion Air Supply 10 Electrical Installation 10 Special Mobile Home Requirements 11 Example Installations 12 OPERATION 16 Button Controls 16 Proper Fuel 18 Pre Start Up Check 18 Building a Fire 19 Damper Control 19 Optional Thermostat 22 Operating Safety Precautions 23 MAINTENANCE 24 Ash Removal 24 Cleaning 26 Blowers 27 Chimney Cleaning 28 TROUBLESHOOTING GU...

Page 3: ...unit or potential safety concern Read carefully and be sure you fully understand intent and meaning DANGER OF ELECTRICAL SHOCK While performing this action there is the possibility of electrical shock Be sure that the unit is disconnected from power while performing this action IMPORTANT PIECE OF INFORMATION Read carefully and be sure you fully understand the meaning and intent THIS IS AN ACTION T...

Page 4: ...be unplugged when not in use for extended amounts of time i e during the summer months Do not unplug the stove if you suspect a malfunction Turn the stove off inspect it and call your dealer or qualified trained technician Do not use an adapter plug or sever the grounding plug Do not use a GFCI plug or circuit Do not route the electrical cord underneath in front of or over the stove Contact your l...

Page 5: ...p the burn pot and eventually cut off the combustion air supply PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL BURNING ROOM HEATER FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE BODILY INJURY OR EVEN DEATH Keep this manual handy for future reference THIS PELLET STOVE WHEN INSTALLED MUST BE ELECTRICALLY GROUNDED IN ACCORDANCE WITH LOCAL CODES OR...

Page 6: ... SPECIFIED BY THE VENT MANUFACTURER Equivalent Vent Length EVL Prior to purchasing your pellet vent pipe type L you should plan your venting scenario in to determine the diameter of vent pipe you should use Pellet vent pipe comes in 3 and 4 diameter In order to determine if you can use 3 diameter pipe you need to calculate your EVL Equivalent Vent Length To properly calculate your EVL you should m...

Page 7: ...hree elbows You should always avoid using four or more elbows You also want to avoid having elbows too close together Ideally any elbows in the exhaust configuration will be separated by 3 or more of straight pipe If the elbows cannot be spaced at least 3 apart you should use 4 diameter pipe to help reduce some of the restriction created by having elbows spaced so closely The increased pipe diamet...

Page 8: ...3 Use only quality materials from known manufacturers and distributors 4 It is best to have the unit vented on the low pressure side of the house This is the side opposite of prevailing winds 5 Flex pipe is only approved for use inside of a masonry fireplace 6 Eliminate as much horizontal pipe and elbows as possible 7 Use the same size pipe diameter for your entire exhaust system 8 Do NOT plug the...

Page 9: ...ve body Floor Protection Freestanding installations require a minimum 21 wide by 28 deep floor protection The stove must be placed on a continuous grouted joints noncombustible material such as ceramic tile cement board brick 3 8 millboard or equivalent or other approved or listed material suited for floor protection THE MATERIAL S USED MUST HAVE OR COMBINE TO HAVE A MINIMUM INSULATIVE RATING OF R...

Page 10: ...at combustion air is easily available to the air inlet A closeable outside air register can be used in tightly insulated homes FOR A MOBILE HOME INSTALLATION THE STOVE MUST BE CONNECTED TO AN OUTSIDE SOURCE OF COMBUSTION AIR FOR MOBILE HOME INSTALLATIONS NO COMBUSTION AIR SUPPLY MAY EXCEED 10 FEET Electrical Installation Voltage variations can lead to serious performance problems The electrical sy...

Page 11: ...fastened to the floor of the mobile home through the two holes in the rear of the stove using two lag bolts that are long enough to go through both a hearth if used and the floor of the home See figure 5 Figure 5 THE STRUCTURAL INTEGRITY OF THE MOBILE HOME FLOOR WALL AND CELINING ROOF MUST BE MAINTAINED INSTALLATION SHOULD BE IN ACCORDANCE WITH THE MANUFACTURED HOME AND SAFETY STANDARD HUD CFR 328...

Page 12: ...ality fuel and proper damper control The further you deviate from this recommended installation the less efficiently your unit will function NOTE Follow L Vent chimney manufacturer s instructions 1 Position stove adhering to clearances shown in Figure 1 2 Locate position of hole in wall directly behind stove exhaust vent refer to figure 3 3 Always maintain 3 clearance from combustible materials 4 ...

Page 13: ...und or square hole in roof always 3 larger all the way around pipe Install upper edge and sides of flashing under roofing materials nail to the roof along upper edge Do not nail lower edge Seal nail heads with non hardening waterproof mastic 3 Apply non hardening waterproof mastic where the storm collar will meet the vent and flashing Slide storm collar down until it sits on the flashing Seal and ...

Page 14: ...igure 9 4 Attach the L vent adapter a section of pipe and clean out tee making sure the clean out tee is centered in the chimney flue area Use RTV metallic tape and a minimum of three self taping screws at all joint connections to ensure a tight seal 5 Position the stove adhering to the clearances in Figure 1 6 Measure and build chimney top plate Cut out holes for chimney pipe and if used the outs...

Page 15: ...0 5 Install and seal the top plate from step 3 with non hardening mastic Slip the storm collar over the pipe and while holding the pipe at the proper elevation affix the collar with a minimum of three stainless steel sheet metal screws Seal all joints and seams around the collar 6 Connect the horizontal pipe by pushing it through the hole in the masonry and lining it up with the branch in the tee ...

Page 16: ...put If the stove has been shut off and you want to re start it while it is still warm the on off button must be held down for 2 seconds FUEL FEED BUTTON When the Fuel Feed button is pushed and held down the stove will feed pellets continuously into the burnpot While the stove s auger system is feeding pellets the green light in the Fuel Feed box will be on See figure 11 DO NOT USE THE FUEL FEED BU...

Page 17: ...etting with the damper completely closed then you should use the Low Feed Adjustment button so that when the unit is on the number one heat level setting the 1 and 4 lights are on This will feed just a little bit more fuel to the fire You should also do this if you are using the unit with a thermostat in the High Low thermostat mode The Low Feed Adjustment button only changes the fuel feed rate fo...

Page 18: ... or bind them c High ash content Poor quality pellets will often create smoke and dirty glass They will create a need for more frequent maintenance You will have to empty the burnpot plus vacuum the entire system more often Poor quality pellets could damage the auger Golden Eagle Stoves cannot accept responsibility for damage due to poor quality pellets Your dealer can recommend a good quality pel...

Page 19: ... Make sure light is on c The damper should be completely closed or open no more than during start up This will vary depending on your installation and elevation Once fire is established adjust for desired flame increasing the amount the damper is open as the heat setting is increased See DAMPER CONTROL d Adjust feed rate to desired setting by pressing Heat Level Advance button If fire doesn t star...

Page 20: ...warm the on off button must be held down for 2 seconds IF STOVE RUNS OUT OF PELLETS The fire goes out and the auger motor and blowers will run until the stove cools This will take 30 to 45 minutes After the stove components stop running the On Off and the BAR GRAPH lights stay on for 10 minutes After the 10 minutes the 3 light on the bar graph will flash and the On Off light will go off To restart...

Page 21: ...n overheat situation in the stove and shut down the fuel feed or auger system 2 In case of a malfunctioning convection blower the high temperature thermodisc will automatically shut down the auger preventing the stove from overheating b If the combustion blower fails an air pressure switch will automatically shut down the auger Opening the stove door for more than 30 seconds during operation will ...

Page 22: ...N section of this owner s manual HIGH LOW THERMOSTAT MODE When engaged in this mode the stove will automatically switch between two settings When warm enough it will switch to the 1 or low setting The room air blower will also slow to its lowest speed The Heat Level Advance setting on the bar graph will stay where it was initially set When the house cools below the thermostat setting the stove wil...

Page 23: ...T OF THE UNIT BEGINS TO GLOW YOU ARE OVERFIRING Immediately press the POWER switch on the control panel H KEEP ALL LOOSE OR MOVEABLE HOUSEHOLD COMBUSTIBLES SUCH AS FURNITURE DRAPES TOYS ETC AT LEAST THREE FEET FROM THE OPERATING STOVE I Maintain proper ventilation It is important that adequate oxygen be supplied to the fire for the combustion process Modern houses are often so well insulated that ...

Page 24: ...r Brushed Ashes Emptied Interior Chambers Vacuumed Heat Exchange Tubes Two Passes Combustion Blower Blades Vacuumed Brushed Convection Blower Impeller Vacuumed Brushed Vent System Cleaned Gaskets Inspected Hopper end of season Emptied and vacuumed FAILURE TO CLEAN AND MAINTAIN THISUNIT AS INDICATED CAN RESULT IN POOR PERFORMANCE AND POTENTIAL SAFETY HAZARDS NEVER CLEAN THIS UNIT WHILE IT IS HOT AL...

Page 25: ...urnpot make sure it is level and pushed all the way back down and that the igniter hole is to the rear when it is reinstalled see Figure 17 h Make sure the burnpot is level and pushed all the way in if the collar on the burnpot attached to the fresh air tube is not pushed back to meet the firebox wall the Hot Rod will not work properly MAKE SURE ASHES ARE COOL TO THE TOUCH BEFORE USING A VACUUM VA...

Page 26: ...andle end with hole of the cleaning tool onto the cleaning rod refer to figure 13 The cleaner rod is located in the grill above the stove door Move the cleaner rod back and forth several times to clean the heat exchanger tubes When finished be sure to leave tube cleaner at the rear of the stove B Interior Chambers The four ash doors in the firebox of the Monroe can be removed for periodic cleaning...

Page 27: ...vection blower is accessed by removing the stove s left side panel The combustion blower can be accessed by removing the right side panel The convection blower is on the left facing stove and the combustion blower is on the right When cleaning be careful not to dislodge balancing clip on convection blower or to bend fan blades Some stove owners lightly spray an anti creosote chemical on the fire t...

Page 28: ...er will lead to some soot formation which will collect in the exhaust venting system The exhaust venting system should be inspected at least once every year or ton of pellets burned to determine if cleaning is necessary C Inspection and Removal The chimney connector and chimney should be inspected annually or per ton to determine if a creosote or fly ash build up has occurred If creosote has accum...

Page 29: ...ke sure the ash door is properly latched and the gasket is sealing good If the stove has just a small hole for the ashes to fall through under the burnpot make sure the slider plate is in place to seal off the firebox floor 4 Vent pipe is incorrectly installed Check to make sure vent pipe installation meets criteria in owner s manual 5 The airflow switch wire connections are bad Check the connecto...

Page 30: ... can lift the shaft out of the stove After you have removed the shaft inspect it for bent flights burrs or broken welds Remove any foreign material that might have caused the jam Also check the auger tube for signs of damage such as burrs rough spots or grooves cut into the metal that could have caused a jam 8 The auger motor has failed Remove the auger motor from the auger shaft and try to run th...

Page 31: ... to the igniter Check the voltage going to the igniter during startup It should be a full current If the voltage is lower than full current check the wiring If the wiring checks out good the board is bad SMOKE SMELL COMING BACK INTO THE HOME Possible Causes Possible Remedies 1 There is a leak in the vent pipe system Inspect all vent pipe connections Make sure they are sealed with RTV silicone that...

Page 32: ... of damage such as burrs rough spots or grooves cut into the metal that could have caused a jam 5 Loose wire or connector Check all wires and connectors that connector to the auger motor high limit switch and the Molex connector 6 Bad control board If the fuse is good the wires and connectors check out good and the high limit switch did not trip test for power going to the auger motor If there is ...

Page 33: ... the times match the auger timing chart If the auger motor runs constantly the board is bad 8 Combustion blower is not spinning fast enough Test the RPM on the blower after the blades have been cleaned The RPM should be approximately 3000 RPM 9 Bad Pellets Applies to GLASS SOOT S UP AT A VERY FAST RATE Only The brand of pellets or the batch of pellets that are being used may be of poor quality If ...

Page 34: ...Electrical Diagram ...

Page 35: ...ance Tool A TOOL 96 Burnpot A S BURNPOT Circuit Board Control Panel A E 101GE Combustion Blower A E 027 Convection Blower A E 033A Door Gasket C G 050 Door Glass C D 031 Exhaust Adapter 3 C M 050 Exhaust Adapter 4 A 4 VA Gasket Door C G 055 Gasket Combustion Blower Housing to Stove C G 101 Gasket Combustion Blower Motor to Housing C G 105 Hot Rod Igniter C E IGN Thermodisk Proof of Fire C E 090 22...

Page 36: ... c If the unit must be examined at the consumer s residence it is the consumer s responsibility to contact a qualified stove technician and any service call charges incurred is the sole responsibility of the consumer as the warranty covers parts only d If the unit must be transported those charges will be the consumer s responsibility 2 When contacting Golden Eagle s technical support department e...

Reviews: