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TROUBLESHOOTING GUIDE 

18 

TROUBLESHOOTING GUIDE 

When your stove acts out of the ordinary, the first reaction is to call for help. This guide may save time and money by 
enabling you to solve simple problems yourself. Problems encountered are often the result of only five factors: 1) poor 

fuel; 2) poor operation or maintenance; 3) poor installation; 4) component failure; 5) factory defect. You can usually 

solve those problems related to 1 and 2. Your dealer can solve problems relating to 3, 4 and 5. Refer to diagrams on 

page 22 to help locate indicated parts. 

 
For the sake of troubleshooting and using this guide to assist you, you should look at your heat level setting to see which 

light is flashing.  The Low Heat Level is considered the #1 Light; the one just above the #2 light, the third light is the #3 

light, etc., with the High Heat Level being considered the #5 light. 

 

** CAUTION – UNPLUG THE STOVE FROM ALL POWER PRIOR TO ATTEMPTING TO SERVICE THE UNIT!  ** 

 

Stove Shuts Off and the Second Light Flashes 

Possible Causes:

 

Possible Remedies:

 (Unplug stove first)

 

 
1.

 

Airflow switch hose or stove attachment pipes for hose are blocked. 

 
Unhook the red air hose from the air switch and blow through it.  If air 
flows freely, the hose and tube are fine.  If air will not flow throw the 
hose, use a wire coat hanger to clear the blockage. 
 

 
2.

 

The air inlet, burn pot, interior combustion air chambers, combustion 
blower, or exhaust pipe are blocked with ash or foreign material. 

 

 
Follow all cleaning procedures in the maintenance section of the owner’s 
manual. 
 

 
3.

 

The firebox is not properly sealed. 

 
Make sure the door is closed and that the gasket is in good shape; replace 
if worn. Insure that the ash cleanout doors are fully closed.  Ashes will 
accumulate under the burn pot; move the damper in and out vigorously to 
shake the ashes into the pan, or cool the stove and clean. 
 

 
4.

 

Vent pipe is incorrectly installed. 

 

 
Check to make sure vent pipe installation meets criteria as stated in this 
owner’s manual. 
 

 
5.

 

The airflow switch wire connections are at fault. 

 

 
Check the connectors that attach the gray wires to the air switch. Refer to 
the wiring diagram in this manual and posted on the stove. 
 

 

6.

 

The gray wires are pulled loose at the Molex connector on the wiring 
harness. 

 

 

Check to see if the gray wires are loose at the Molex connector. 

 
7.

 

Combustion blower failure. 

 
With the stove on with no fire, check to see if the combustion blower is 
running.  There are cooling vanes visible between the motor and the fan 

housing, and you should see them spinning.  If the fan is not turning, you 
will need to check to see if power is going to the combustion blower with 
a multimeter.  The blower or control board may need to be replaced; 
contact your dealer or Golden Eagle. 
 

 
8.

 

Control board is not sending power to combustion blower. 

 

 
See above. 
 

 
9.

 

Air switch has failed (very rare). 

 
To test the air switch, you will need to disconnect the air hose from the 

body of the stove.  With the other end still attached to the air switch, very 
gently suck on the loose end of the hose (you may want to remove the 
hose entirely off the stove and the air switch first and make sure it is 
clear).  If you hear a click, the air switch is working.  BE CAREFUL TOO 
MUCH VACUUM CAN DAMAGE THE AIR SWITCH. 
Otherwise, disconnect the gray wires at the air switch and jump them with 
a short piece of wire.  If the stove then operates, the air switch may be 
bad.  NEVER BURN FUEL IN THE STOVE WITH THE AIRSWITCH 
JUMPERED. 
 

Summary of Contents for THE LINCOLN

Page 1: ...R APPLIANCE IS NOT PROPERLY INSTALLED A HOUSE FIRE MAY RESULT FOR YOUR SAFETY FOLLOW THE INSTALLATION DIRECTIONS CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION INSPECTION REQUIREMENTS IN YOUR AREA PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET FUEL BURNING ROOM HEATER FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE BODIL...

Page 2: ...ional Thermostat 13 Control Panel Reset 14 SET THE CONTROL BOARD 14 MAINTENANCE 15 Ash Disposal 15 Ash Removal 15 Vacuum Use 15 Cleaning 16 Recommended Maintenance Schedule 17 Removal and Replacement of Broken Door Glass 17 TROUBLESHOOTING GUIDE 18 Stove Shuts Off and the Second Light Flashes 18 Stove Shuts Off and the Third Light Flashes 19 Smoke Smell Coming Back Into The Home 20 Convection Blow...

Page 3: ...nt national and local building codes as a freestanding room heater It is also approved for use in a mobile home The stove is designed for connection to an outside combustion air source The stove will not operate without a power source for the blower systems and fuel feed systems The unit is NOT designed to operate using natural draft This unit is designed for burning wood pellets or corn only It c...

Page 4: ...ional levels one of the sensors could then make the stove start on its own It is recommended that the stove be unplugged when not in use for extended amounts of time i e during the summer months Do not unplug the stove if you suspect a malfunction Turn the stove off inspect it and call your dealer or qualified trained technician Contact your local building officials to obtain a permit and informat...

Page 5: ... fragile so handle with care at all times Your stove warranty only covers this item from thermal breakage Impact damage resulting from dropping or accidental abuse is not covered AUGER INSTALLATION Install the auger into the auger tube as shown in Figure 2 The flat face of the auger is toward the front of the stove and the beveled edge will go into the auger tube Make sure the auger is all the way...

Page 6: ...N THE INSTALLATION OF THIS UNIT Venting Equivalent Vent Length EVL The longer the length of your exhaust flue the more restriction there is in the system Therefore a larger diameter pipe should be used As such prior to purchasing and installing your unit you should carefully plan your installation and calculate the equivalent vent length EVL of your planned installation Use the following to calcul...

Page 7: ...ing installations this could be a hole in the floor near the stove rear terminating in a ventilated crawl space or a hole in the wall behind the stove In tightly insulated homes a closeable outside air register can be used WHEN OUTSIDE AIR IS NOT USED If outside air is not used it is important that the combustion air inlet is not restricted or blocked in any way Electrical Installation This stove ...

Page 8: ...nt wall thimble per L Vent manufacturer s instructions 5 Attach enough piping to penetrate and extend beyond exterior walls Attach an elbow or cleanout Tee and take the pipe vertical A MINIMUM OF 5 FOOT VERTICAL RUN OF PIPE IS REQUIRED AND 7 FOOT OR MORE IS HIGHLY ENCOURAGED This will generate natural draft and greatly reduce or eliminate the amount of smoke that enters the home during a power out...

Page 9: ...or square hole in roof always 3 larger all the way around pipe Install upper edge and sides of flashing under roofing materials nail to the roof along upper edge Do not nail lower edge Seal nail heads with non hardening waterproof mastic Apply non hardening waterproof mastic where the storm collar will meet the vent and flashing Slide storm collar down until it sits on the flashing Seal and instal...

Page 10: ... S INSTRUCTIONS Position the stove adhering to the clearances in Figure 1 Mark the center of the hole where the pipe is to pierce the masonry chimney It will be necessary to break out the masonry around the location of the pipe center mark Use a 4 inch diameter hole for 3 inch pipe and 5 inch diameter hole for 4 inch pipe Measure and build chimney top plate Cut out holes for chimney pipe and if us...

Page 11: ...ER CORN It is very common for this type of corn to contain molasses or other sugars to attract the deer These additives will create a very dirty burn and potentially degrade stove components NEVER USE SEED CORN It is treated with chemical pesticides that can be harmful or even fatal if swallowed Therefore this type of corn is dangerous to have in the house especially where children or pets can rea...

Page 12: ...stir rod is in place and securely attached Although unnecessary for wood pellets the stir rod is required for burning corn Make sure that the hopper is loaded with fuel Be sure to close the hopper lid prior to starting the unit so that the hopper safety switch will engage Fuel will not be fed to the burn pot when the hopper lid is open Place a large handful of wood pellets or fire starting pellets...

Page 13: ...mation should help you understand how your LINCOLN Multi Fuel stove functions Be sure to read these instructions carefully so that you understand the proper operation of your stove If you need assistance or do not understand these directions your dealer should be able to assist you You can also look at our website for some additional information and contact information for technical support Once y...

Page 14: ... WITH THE MAINTENANCE TOOL Blower Speeds The convection blower the one that blows air into the room and the combustion blower are both controlled by the control panel depending on which heat level setting you set the stove on The Blowers will operate at a pre programmed speed depending upon the heat level setting you are operating the stove at However you can manually adjust the convection blower ...

Page 15: ...ON THE BURN POT AND STIR ROD WILL BE HOT AND CAN CAUSE BURNS TO UNPROTECTED SKIN USE THERMALLY INSULATED GLOVES TO REMOVE THE STIR ROD COTTER PIN STIR ROD AND BURN POT Following the Lighting Instructions place wood pellets in the burn pot apply starter fluid and light Allow one to two minutes for the wood pellets to catch fire Then shut the door and press the On Off button on the Control Panel twi...

Page 16: ...level setting Once the stove is operating at the heat level setting you have put the stove on the Power light will become solid again These heat level lights will also show you the speed of the convection blower When you press the Fan Speed button the Heat Level indicator light will immediately change to the level at which the convection blower is running The light will then blink for just a secon...

Page 17: ...sly discussed You will then set your stove to the desired high heat level setting Adjust the damper for the best operation a good starting point for the damper is even with the ash lip which is about halfway out The high level can be anything above the Low setting up to the third heat level YOU SHOULD NOT USE THE FOURTH OR FIFTH HEAT LEVEL WITH A THERMOSTAT When the thermostat is calling for heat ...

Page 18: ... and wait at least one full minute then plug the unit back in Simultaneously press briefly AUGER FEED HEAT LEVEL HIGH FAN SPEED HIGH FAN SPEED LOW ALL RED GREEN YELLOW lights should blink ONCE IMPORTANT ALL lights should blink ONCE if not repeat the procedure Note The LINCOLN control panel has 4 programs These programs are currently used to adjust the combustion fan voltage to compensate for local...

Page 19: ... the cotter pin and pushing the stir rod to the right to disengage from the motor shaft Lift the stir rod up and out of the burn pot Clean and remove any buildup that may be present on the stir rod Remove the burn pot inner section by grasping it and pulling straight up Empty ashes from the inner surface of the burn pot and scrape with cleaning tool make sure holes are not plugged Vacuum to remove...

Page 20: ... friendly manner See Ash Disposal If you burn a lot of wood pellets you may need to remove creosote which can accumulate rapidly under certain conditions A small wire brush can be used It is important to remove this creosote because it is highly combustible INSPECT BEHIND THESE CLEANING PLATES AT LEAST BI WEEKLY UNTIL YOU ARE FAMILIAR WITH HOW ASHES AND CREOSOTE ACCUMULATE WITH YOUR OPERATING PRAC...

Page 21: ... quicker so it is important to check the chimney from the top as well as from the bottom The creosote should be removed with a brush specifically designed for the type of chimney or pellet vent in use A qualified chimney sweep can perform this service It is also recommended that before each heating season the entire system be professionally inspected cleaned and if necessary repaired To clean the ...

Page 22: ... in good shape replace if worn Insure that the ash cleanout doors are fully closed Ashes will accumulate under the burn pot move the damper in and out vigorously to shake the ashes into the pan or cool the stove and clean 4 Vent pipe is incorrectly installed Check to make sure vent pipe installation meets criteria as stated in this owner s manual 5 The airflow switch wire connections are at fault ...

Page 23: ...r and remove the auger shaft from the auger tube Apply line voltage to the auger motor If the motor will not turn the motor is bad or the hopper safety switch has failed see 7 below 7 The hopper safety switch has failed or hopper is open When operating the unit be sure the hopper lid is closed so that the hopper safety switch will activate Check the wires leading from the hopper safety switch to t...

Page 24: ...nit 2 High Temp switch has tripped or is defective Wait for the stove to cool for about 30 45 minutes It should now function normally If not use the owner s manual to locate the high limit thermodisc To test if the thermodisc is bad you can bypass it as described previously for the POF thermodisc 3 Bad auger motor Remove the fuel from the hopper and remove the auger shaft from the auger tube Apply...

Page 25: ... clean it 5 Air damper is blocked with ash Shut down the stove allow to cool and thoroughly clean the stove of all ash 6 Blockage in air intake pipe Visually inspect the air intake pipe that leads into the burn pot for foreign material 7 Circuit board malfunction Time the fuel feed light at each setting after the stove has completed the startup cycle Make sure the times match the auger timing char...

Page 26: ...drop could cause the high limit switch to trip Check to see if a surge protector is being used on the stove If not recommend one to the consumer 5 High limit switch is malfunctioning If the other items check out ok replace the high limit switch Digital Circuit Board Timing Rates Heat Level On Time Off Time Total Cycle 1 1 66 seconds 8 34 10 seconds 2 1 66 seconds 5 04 6 7 seconds 3 1 66 seconds 3 ...

Page 27: ...ELECTRICAL DIAGRAM 23 ...

Page 28: ...r Switch Hose C M 340 T Maintenance Tool A S TOOL Auger Motor C E 010 Stir Motor C E 015 Burn Pot A S MULTIPOT Stir Rod A S MULTISTIR Control Panel A E 4000GE Thermodisc High Temp C E 090 21 Combustion Blower C E 028 Thermodisc POF C E 090 22C Convection Blower A E 033A Window Gasket C G 033 Door Gasket C G 050 Wiring Harness Main C E UH1000 Door Glass C D 030 Wiring Harness Ext 6 White C E UH1001...

Page 29: ...gle will bear no responsibility for repair though such cases will be reviewed on an individual basis c If the unit must be examined at the consumer s residence it is the consumer s responsibility to contact a qualified stove technician and any service call charges incurred is the sole responsibility of the consumer as the warranty covers parts only d If the unit must be transported those charges w...

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