Good Technology GoodLink RIM 950, User Manual

Page 1: ...GoodLink Wireless Corporate Messaging User s Guide Version 1 0...

Page 2: ...GoodLink User s Guide...

Page 3: ...GoodLink Wireless Corporate Messaging User s Guide Version 1 0...

Page 4: ...Exchange Edition the BlackBerry logo the envelope in motion symbol and Always On Always Connected are registered trademarks or trademarks of Research in Motion Limited in the United States and or oth...

Page 5: ...ditional Information 6 2 Tutorial Sending an Email Message 7 Keyboard and Controls 8 Composing a Message 9 Checking the Message 13 3 Using GoodLink Applications Basics and Email 15 About GoodLink Appl...

Page 6: ...ng Messages 33 Viewing Email Attachments 34 Creating Email Messages 35 Using Email Folders 37 Viewing Email Folders 39 Filing Email Messages 40 Deleting Email Messages 41 Filtering Messages 42 Setting...

Page 7: ...ting Notes 71 Adding Notes 73 Deleting Notes 74 Alarm Clock 74 Calculator 76 Working with a Series of Numbers 77 Games 79 5 Preferences and Maintenance 81 Setting Handheld Preferences 81 Using Autotex...

Page 8: ...nd Aging 94 Moving Servers or Changing Email Addresses 95 A Appendix 97 Safety and Regulatory Information 97 FCC Statement USA only 98 Specifications 98 Statement of Limited Warranty 100 Good Client S...

Page 9: ...te messaging service from Good Technology Inc GoodLink enables mobile professionals to stay Always Up To Date with their company email and groupware when away from their desks GoodLink Application sof...

Page 10: ...for accessing corporate messaging accounts through the firewall Customers receive everything they need to get started all in one complete package Highly portable wireless handheld devices featuring a...

Page 11: ...d doc Adobe Acrobat pdf Power Point pps Excel xls WordPerfect wpd HTML htm and html Rich Text rtf and plain text txt documents on the handheld and forward attached documents to other email users GoodL...

Page 12: ...ting your handheld to your computer This cradle is required to set up your handheld It s also used to charge the battery on a RIM 957 handheld The cradle is not required for synchronization GoodLink p...

Page 13: ...oodLink Application software This guide is provided in Adobe Acrobat format pdf and is located on the GoodLink Application Software CD Important If you are upgrading an existing BlackBerry RIM handhel...

Page 14: ...ation on your handheld Handheld setup instructions in this manual assume your corporation has a GoodLink Server installed on your network and your handheld has been added to your account by your Micro...

Page 15: ...od way to try out the handheld and make sure it s working properly Note The instructions in this chapter assume your handheld is already set up If not contact your Microsoft Exchange administrator or...

Page 16: ...Link User s Guide Keyboard and Controls Backspace Escape key Trackwheel LCD screen Enter key Space key Alt key Cap Shift Alt key LCD screen Power On Off Delete key Backspace key Escape key Trackwheel...

Page 17: ...IM 950 click press down and release the trackwheel 2 Make sure the Radio is on and the signal strength is high 3 On the home screen rotate the trackwheel until the New Message icon is highlighted This...

Page 18: ...e trackwheel Note If the contact has more than one email address a message appears asking you to select the address you want to use In addition to selecting an address from the contacts list you can u...

Page 19: ...body of the message experiment with the Shift keys Cap and Num and the Orange Alt key to see how they work As you type you might notice an Autotext feature Autotext automatically types capital letter...

Page 20: ...the bottom of your screen Once the message is sent the icon disappears Note Messages you send are temporarily stored in the Outbox folder on your handheld Once a message is sent a copy is stored in t...

Page 21: ...x icon Your email Inbox appears The email message you CC d to yourself should be listed Indicates 1 new email message has arrived 10 00 12 00 Investor Meeting Boardroom 12 30 1 00 Staff Lunch 1 00 2 0...

Page 22: ...Outlook account This means the email message you deleted in Outlook will also be deleted from your handheld When information is synching you ll see the following communication arrows in the top right...

Page 23: ...tion on using keyboard shortcuts for all GoodLink applications For details on using additional GoodLink applications such as Contacts Calendar Notes and Tasks see Additional Applications on page 51 Co...

Page 24: ...utlook account Email folders you add delete or rearrange in your Outlook account also appear on your handheld For more information on email synchronization see Using Email Folders on page 37 Contacts...

Page 25: ...dates and times Returning to the home screen Getting help Turning the radio on and off Turning the handheld on and off Opening an Application Each application is represented by an icon on the home sc...

Page 26: ...hen you are composing an email message the following menu appears 2 Rotate the trackwheel until the command you want to choose is highlighted 3 Click the trackwheel again to select the command Setting...

Page 27: ...kbox is highlighted 2 Click the trackwheel A check mark appears in the box to indicate the item is selected 3 To turn the setting off click the trackwheel again The check mark disappears Changing Date...

Page 28: ...setting To change a time 1 Scroll to select the time and click A menu of times appears 2 Scroll to select the desired time and click Note You can also enter a time by typing For example type 524 for 5...

Page 29: ...cape or Backspace repeatedly to cycle back to the home screen Getting Help Your handheld includes context sensitive Help you can use to learn about applications To get Help 1 Open an application 2 Cli...

Page 30: ...io is turned on automatically If the radio is on the following indicator appears on your screen Make sure the signal strength indicator shows one or more bars The bars indicate you are in range of the...

Page 31: ...e Turn Power Off On the RIM 957 you can also turn power off by holding down the silver key Important Turning the handheld off does not turn the Radio off If the radio must be off for example on an air...

Page 32: ...y then press one or more letter keys Alternatively you can briefly hold down a key to capitalize a letter Or press and release the Cap key then press a letter key When the Cap key is active an up arro...

Page 33: ...ge 48 Enter Press the Enter key to insert a carriage return You can also press Enter instead of clicking the trackwheel to select a highlighted icon or object on the screen for example opening the cal...

Page 34: ...ste text 1 Open an application and select the text you want to copy Scroll to set the insertion point at the beginning of the text you want to select Note You can press the Alt key and scroll to set t...

Page 35: ...mail messages With this application you can Send and receive email messages File email messages in folders View email attachments Create an email signature and append it to messages Search email messa...

Page 36: ...essages in your Outlook account For details see Using Email Folders on page 37 Note If your email is set up to receive messages in a folder rather than the Inbox make sure that folder is set for synch...

Page 37: ...s Escape or Backspace to return to the Inbox Note To save delivery time and battery life email messages are delivered in 2K increments For long messages you may see a More indicator at the bottom of t...

Page 38: ...nal email text is automatically included with the response Tip When you reply to a message you cannot delete or edit the original email text However you can copy the text to a new message then edit it...

Page 39: ...Outbox folder on your handheld Once a message is sent a copy is stored in the Sent Items folder Responding to a Meeting Request You can use your handheld to respond to a meeting request Meetings you...

Page 40: ...ser s Guide 2 Click the trackwheel and choose Open from the menu A description of the meeting appears 3 Click the trackwheel and choose a response from the menu Meeting request Click to open the reque...

Page 41: ...can search for email messages based on Author Subject or Body text To find messages 1 Open the Inbox 2 Click the trackwheel and choose Find Messages A Find screen appears 3 Type the text you want to f...

Page 42: ...ng types of email attachments on your handheld Microsoft Word doc Adobe Acrobat pdf Power Point pps Excel xls WordPerfect wpd HTML htm and html Rich Text rtf and plain text txt documents To view an at...

Page 43: ...your handheld in separate 2K increments If desired you can do other work on your handheld while the attachment is being delivered If you forward a message the attachment is included automatically Cre...

Page 44: ...select a contact from the list 3 Fill out the email message as desired Use the trackwheel to scroll between fields By default email headings include To CC and Subject fields To add additional fields I...

Page 45: ...isted above your handheld contains email folders you re added to your Outlook account Contains messages to be sent from the handheld Does not contain messages to be sent from your Outlook account Inbo...

Page 46: ...computer s hard disk are not included If you create sub folders under Sent Items Drafts Deleted Items or Outbox on your Outlook account these folders will not appear on your handheld Contains message...

Page 47: ...x appears 2 Click Inbox to display a list of folders 3 Scroll to select the folder you want to view Then click The contents of the folder appears Note Only messages sent or received after you set up y...

Page 48: ...symbol on a folder indicates the folder contains sub folders Click to display the sub folders Filing Email Messages To file a message 1 Select the message you want to file 2 Click the trackwheel and c...

Page 49: ...sage appears in the folder you selected Deleting Email Messages To delete an email message 1 Select the message you want to delete 2 Click the trackwheel and choose Delete Select the folder you want t...

Page 50: ...e room on your handheld older email messages may be deleted automatically For more information see Data Storage and Aging on page 94 Tips To delete more than one message hold down a Shift key Cap or N...

Page 51: ...list of email sources that are blocked choose Blocked Senders from the Inbox menu You can also filter email messages by setting a special notification tune for an email contact The tune will play when...

Page 52: ...enable you to specify how to display email messages in the email list and add an email signature To set email options 1 Open the Inbox 2 Click and choose Email Options from the menu Appends a signatu...

Page 53: ...Data Systems Inc 510 555 1212 x56 To add an email signature Select Append Signature to Emails In the Signature field type the signature you want to add Tip If you d like to distinguish between email...

Page 54: ...folder will not appear on the handheld even if you manually move them to or file them in another folder To synchronize messages moved to folders 1 On the home screen click Preferences A list of prefer...

Page 55: ...in Outlook and digitally signed and encrypted with a personal certificate are not sent to your handheld Instead a message appears on your handheld indicating you have received this type of message Yo...

Page 56: ...Opens the Quick Settings menu T Selects the top first application icon B Selects the bottom last application icon Space Selects the next application icon Enter Opens the selected application Note No...

Page 57: ...p of the message B Moves to the bottom of the message R Reply to sender A Reply to all F Forward message M Moves message to a folder N Opens the next message P Opens the previous message Note No short...

Page 58: ...7 only Enter Opens the selected task Task Detail View not Edit T Moves to the top of the task B Moves to the bottom of the task Del Deletes the selected task RIM 957 only Contacts Shortcuts Location K...

Page 59: ...describes how to use the following GoodLink applications Contacts Calendar Tasks Notes Calculator Alarm Clock Note The descriptions in this chapter assume you are familiar with the information descri...

Page 60: ...te contact information For example if you change a contact address in your Outlook account your handheld contact is updated also The same if true if you add or delete a contact Information in this sec...

Page 61: ...ind contacts based on the first few characters of a first name or last name This feature is useful for working with long lists of contacts 1 To find a contact start typing in the Find field at the bot...

Page 62: ...move characters from the Find field Editing Contacts To edit a contact 1 On the home screen click Contacts A list of contacts appears 2 Click a contact and choose Edit from the menu 3 Choose Edit A li...

Page 63: ...form appears 3 Enter contact information as desired You must have a first or last name for the contact The remaining fields are optional You can enter up to three email addresses for a contact You ca...

Page 64: ...ished entering contact information click the trackwheel and choose Save from the menu The new contact you added appears in the list of contacts and will be synchronized with contacts in your Outlook a...

Page 65: ...e to return to the contacts list Using Contacts with Other Applications You can send email directly from the Contacts application 1 On the home screen click Contacts 2 Select a contact and click Choos...

Page 66: ...des a Calendar application you can use to manage your appointments and meetings With this application you can View existing appointments Add new appointments or edit existing appointments View appoint...

Page 67: ...ointments are added to your handheld Viewing Appointments To view your appointments 1 On the home screen click the Calendar icon The calendar appears with the Day view showing and the current day sele...

Page 68: ...ent and click Then choose View from the menu You can view calendar appointments by Day Month or Agenda Use the Calendar menu to change views To view appointment details click an appointment and choose...

Page 69: ...ay the Day Month or Agenda view Then click and choose New Appointment from the menu A new appointment screen appears 3 Enter appointment information as desired Click to add a new appointment or meetin...

Page 70: ...contacts appears that match the letters you ve typed 5 Select a contact from the list You can also type in the email address of an attendee who is not in your contacts list 6 To invite additional peop...

Page 71: ...on the list Note To remove a name from the invitation list select the name and choose Clear from the menu Clear deletes the name but not the field 7 When you ve finished entering your appointment clic...

Page 72: ...Options To set calendar options 1 Open the Calendar 2 Click and choose Calendar Options from the menu 3 When you ve finished setting calendar options press Escape or Backspace to return to the calenda...

Page 73: ...in your Outlook account For example If you add or delete a task in Outlook the task is automatically added or deleted on your handheld and vice versa Marking a task complete on your handheld automatic...

Page 74: ...led description of the task appears 3 When you ve finished reviewing the description press Escape or Backspace to return to the task list Adding New Tasks To add a new Task 1 On the home screen click...

Page 75: ...on appears in the task list 4 Enter a task priority and status Tasks can have a High Normal or Low priority Task status can be Not Started In Progress Completed Waiting on Someone Else or Deferred 5 I...

Page 76: ...the Reminder field Then enter a reminder date and time When you set a task reminder a notification appears at the time you specify 6 When you ve finished defining the task click to display a menu 7 Ch...

Page 77: ...t a task 1 In the task list click the task you want to edit Then choose Edit from the menu A task description appears 2 Change task information as desired 3 When you ve finished making changes click a...

Page 78: ...Options You can use Task options to sort tasks by due date or priority To set Task options 1 Click Tasks 2 Click and choose Task Options from the menu A list of options appears Click to change task s...

Page 79: ...sts or any other bits of information you want to store on your handheld Notes on your handheld are automatically synchronized with notes in your Outlook account The Notes application enables you to Vi...

Page 80: ...oll to select a note and click Then choose View from the menu A detailed description of the note appears 3 To edit the note click and choose Edit from the menu When you ve finished making changes clic...

Page 81: ...s 2 Click in the note list and choose New Note from the menu A new blank note appears with an insertion point at the beginning of the note 3 Type some text in the note 4 When you ve finished typing cl...

Page 82: ...a note click the note and choose Delete from the menu Alarm Clock GoodLink applications include an alarm clock you can use to notify you at a specific time To set the alarm 1 On the home screen click...

Page 83: ...he Preferences screen to set The Alarm volume is set in Preferences For more information see Setting Handheld Preferences on page 81 5 Choose a snooze duration You can set the Snooze Duration to 5 10...

Page 84: ...the calculator 1 On the home screen click the Calculator icon The calculator screen appears with a zero 0 in the entry area at the bottom of the screen In the calculator screen you don t have to pres...

Page 85: ...h a Series of Numbers You can maintain a running total by continuing to add expressions to the last line evaluated For example To create separate calculations click the trackwheel and choose Clear to...

Page 86: ...s for example an email message But you cannot copy numbers from other applications into the calculator To clear the entire calculator screen click and choose Clear All from the menu To exit the calcul...

Page 87: ...handheld include solitaire To start a solitaire game 1 Click the Card Games icon on the home screen A solitaire screen appears Complete instructions for playing solitaire are provided at http www good...

Page 88: ...Additional Applications 80 GoodLink User s Guide...

Page 89: ...this chapter include Setting handheld preferences Using Autotext Using passwords Charging or replacing batteries Setting Handheld Preferences Your handheld includes a set of preferences you can custo...

Page 90: ...ume level and ring type for email and alarm notification Note You can use the Quick Settings menu to turn notifications on off or make them silent Notifications Silent makes your tune notifications vi...

Page 91: ...Commonly misspelled words are corrected For example thier is replaced with their Abbreviations Abbreviations and acronyms are replaced with complete words For example mo is replaced by month Variable...

Page 92: ...settings show the substitutions Autotext makes as you type To change an Autotext setting 1 Scroll to select the setting you want to change Click and choose Edit from the menu An edit screen appears Li...

Page 93: ...aking the change click the trackwheel Then choose Save from the menu The Autotext settings are updated to show your change To add a new Autotext setting 1 In the Autotext screen click and choose New f...

Page 94: ...rs with the new setting you added Passwords You can add a password to your handheld to prevent unauthorized use Passwords are case sensitive and can include letters numbers and symbols This section in...

Page 95: ...ord 1 Open Preferences and click Security 2 Choose Enable from the Password menu 3 Type a password at least four characters for your handheld Then press Enter A confirmation screen appears asking you...

Page 96: ...ld is locked automatically if it s inactive for the time specified 6 When you finish setting the password and timeout press Escape or Backspace The preferences list reappears Once you enable the passw...

Page 97: ...rrect password As a security measure after ten unsuccessful tries your user data is automatically removed from the handheld You ll receive a warning message before this happens If user data is removed...

Page 98: ...er your password and click Ok 3 Choose Disable from the password menu Changing a Password To change the password 1 Open Preferences and click Security 2 To access security settings type your current p...

Page 99: ...flect local time To change the time zone 1 Open Preferences and click Date Time 2 Select the time zone and click Rotate the trackwheel to scroll through a list of time zones 3 When the correct time zo...

Page 100: ...ible use multiple recipients for email messages rather then sending the message more than once Replacing a Battery on the RIM 950 When the battery indicator is low on the RIM 950 you ll need to replac...

Page 101: ...a separate charging cable You don t need to install the desktop software or connect the cradle to your computer to recharge the battery To recharge the battery 1 Make sure one end of the power cord is...

Page 102: ...moved from your handheld but are not deleted from your Outlook account Depending on storage space required Email can contain a maximum of 5000 messages Email messages are removed when space is require...

Page 103: ...changes your email address you ll need to set up your handheld again Otherwise your applications will not be synchronized For more information see the GoodLink Installation Guide Important When you s...

Page 104: ...Preferences and Maintenance 96 GoodLink User s Guide...

Page 105: ...e to various national and international regulations and standards The scope of this regulatory testing includes electrical and mechanical safety electromagnetic emissions immunity acoustics and hazard...

Page 106: ...harmful interference to radio communications Any changes or modifications not expressly approved by Good Technology could void the user s authority to operate this equipment Use of a shielded interfa...

Page 107: ...otification Audible beeper mechanical vibrator user configurable alert options Ports RS 232 compatible serial port at operating speeds up to 115 200 baud Power Specifications Item Description Battery...

Page 108: ...shipment of an advance replacement unit at Good s expense or a refund of the purchase price if the Hardware is returned to Good or its designee Good replacement parts used in Hardware repair may be ne...

Page 109: ...LIMITATION MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION IN NO EVENT WILL GOOD OR ITS SUPPLIERS BE...

Page 110: ...cludes a separate click on license agreement as part of the installation process License Subject to the terms and conditions of and except as otherwise provided in this Agreement Good Technology Inc G...

Page 111: ...reement Software shall include and the terms and conditions of this Agreement shall apply to any upgrades updates bug fixes or modified versions collectively Upgrades or backup copies of the Software...

Page 112: ...date of initial shipment of the Software by Good or b the end of the minimum period required by the law of the applicable jurisdiction The limited warranties extend only to Customer as the original li...

Page 113: ...LITY TO USE THE SOFTWARE EVEN IF GOOD OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES In no event shall Good s or its suppliers liability to Customer whether in contract tort inc...

Page 114: ...ghts clause at FAR 52 227 19 June 1987 For DOD agencies the restrictions set forth in the Technical Data Commercial Items clause at DFARS 252 227 7015 Nov 1995 shall also apply General This Agreement...

Page 115: ...ew setting 85 changing settings 84 feature list 83 viewing settings 84 Autotext preference 82 B Backspace key 8 21 25 battery cover 92 indicator 2 lock 92 maintaining 91 recharging on RIM 957 93 repla...

Page 116: ...preferences 82 headings 29 multiple addresses 10 options 44 overview of tasks 27 signatures 44 45 email folders displaying 39 filing messages in 40 hierarchy 40 Outlook vs GoodLink 37 personal 38 plu...

Page 117: ...ath functions in calculator 77 meeting requests responding to 31 viewing 32 menus displaying 12 using 17 messages See email messages N New Message icon 9 13 notes 71 to 74 adding 73 deleting 74 editin...

Page 118: ...47 snooze alarm clock 75 software license 102 Space key 8 24 specifications RIM 957 RIM 950 98 synchronization 22 all incoming messages 46 82 wireless 4 with Outlook 6 14 16 T tasks 65 to 71 adding 6...