Troubleshooting
5
Problem
What to do
How to set the time
and date on my
Fitness Tracker
The Fitness Tracker
isn't showing my
heart rate.
My Fitness Tracker
doesn't show any
notifications.
The time and date will sync to your
Fitness Tracker when it is
connected to your smartphone.
If you are using an iPhone make
sure you press Pair when the app
pops up “Bluetooth Pairing
Request”. If your phone is Android,
please make sure you have turned
on the notification feature on the
app.
Tighten the Fitness Tracker on your
wrist to make sure it can get an
accurate reading of your heart rate.
When you have selected the heart
rate option on your Fitness Tracker,
