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TROUBLESHOOTING GUIDE
SYMPTOM
CAUSE (AND REMEDY)
• The region number of the disc doesn't match the region number of this unit.
1
2
3
4
5
6
• Clean the disc.
• The disc is scratched.
The picture is not
clear
No picture
• Make sure that you select DVD mode.
• The system is in pause mode. Press the PLAY button to return to normal play mode.
• The unit is in fast-forward or fast-reverse mode. Press the PLAY button to return to normal
play mode.
• Make sure that AUDIO / VIDEO output connections are correct.
• The unit is too hot, shut off the unit for 30 minutes to cool it down.
The remote control
does not function.
• Check that the AC adapter is connected.
• The unit is not turned on.
No power.
DVD
No sound or only a
very low-level sound
is heard.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.
• Clean the disc.
• There is no disc inside ("No Disc" appears on the screen).
• Insert the disc correctly with the playback side facing down.
• Clean the disc.
• A non-valid disc has been inserted. The unit and disc region number are incompatible.
• Condensation may have formed inside the unit due to a sudden change in temperature.
Wait about an hour for it to clear and try again.
The disc does not
play.
Severe hum or noise
is heard.
• Remove any obstacles between the remote and the unit.
• Use the remote near the unit.
• Point the remote at the remote sensor on the unit.
• Replace all the battery in the remote with new ones.
Cleaning Disc
A defective or soiled disc inserted into the unit can cause sound to drop out during playback.
Handle the disc by holding its inner and outer edges.
• Do NOT touch the surface of the unlabeled side of the disc.
• Do NOT stick paper or tape on the surface.
• Do NOT expose the disc to direct sunlight or excessive heat.
• Clean the disc before playback. Wipe the disc from the center outward with a cleaning cloth.
• NEVER use solvents such as benzine or alcohol to clean the disc.
• Do NOT use irregular shape discs (example : heart shaped, octagonal, etc.). They may cause malfunctions.
Cleaning the unit
• Be sure to turn the unit off and disconnect the AC adapter before maintaining the unit.
• Wipe the unit with a dry soft cloth. If the surfaces are extremely dirty, wipe clean with a cloth which has been dipped
in a weak soap-and-water solution and wrung out thoroughly, then wipe with a dry cloth.
• Never use alcohol, benzine, thinner, cleaning fluid or other chemicals. Do NOT use compressed air to remove dust.
Important Note
• Before transporting the unit, remove any disc from the disc compartment.
MAINTENANCE
