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Chapter VIII : Certification and Warranty
Chapter VIII : Certification and Warranty
8.2 Warranty Certificate
The users shall keep the product warranty card and purchase invoice properly in the product warranty
period, and also keep the product nameplate legible; otherwise, GoodWe is entitled to refuse to provide
quality warranty.
8.3 Warranty Conditions
On the premise that the product is used according to GoodWe User Manual, if any product failure occurs
within the warranty period due to quality problems, GoodWe provides the following three ways of warranty
according to the actual circumstances:
1. Return the product to the factory for maintenance.
2. On-site maintenance.
3. Product replacement (For discontinued products, it is allowed to replace with the product of equivalent
value).
8.4 Disclaimer
The following circumstances are not covered by the warranty:
1. Product or parts have been beyond the warranty period (unless both Parties have signed an agreement
for extension of warranty service). Failures or damage caused due to operation in violation of the product
manual or relevant installation and maintenance requirements, unsuitable operating environment,
improper storage, misuse, etc.
2. Damage caused due to insufficient ventilation. Failure or damage caused due to installation, repair,
alteration or disassembly by any person other than GoodWe or the agents and personnel
designated by GoodWe.
3. Failure or damage caused due to unforeseen factors, man-induced factors, force majeure or other similar
reasons, and other failures or damage not due to GoodWe product quality problems.
8.1 Certification Mark
