Exceptions
This Limited Warranty does not cover Product accessories such as chargers, modifications, etc., any services offered to you
by goTenna or any third party in connection with the Product, or blemishes, marring of appearance or general wear and tear.
This Warranty will be void and of no effect, and goTenna will have no liability hereunder for any of the following Product issues:
i. damage or defects to the Products caused by abuse, accident, neglect, improper handling, misapplication, or
by failure to use the Product in accordance with an instructions for use that are provided with the Product;
ii. cosmetic damage, including, but not limited to, scratches or other physical damage to the surface of the Product;
iii. damage caused by exposure to moisture, dampness, sand, dirt, extreme temperatures or other extreme
environmental conditions that exceeds the stated limits of the Product set forth in the Product specifications
available on our Site;
iv. normal wear and tear of Product use;
v. damage caused by unauthorized opening, repair, or modification;
vi. the Embedded Software, including modifications to, or removal of, the Embedded Software or any other software;
vii. damage caused by fire, flood or other external causes;
viii. you are not the End User for use of the Product;
ix. or
x. any issues related to the App used in connection with the applicable Product.
This Limited Warranty does not, under any circumstances, cover the replacement of or reimbursement for any electronic
device or other item that is not a Product.
How to Make a Claim under the Limited Warranty
All Warranty claims must be made by e-mailing support@gotenna.com (and including in the subject line: Warranty Claim). All
Products must also be returned to goTenna with the original or copy of a sales receipt for the returned Product prior to the
expiration of the Limited Warranty Period. Incomplete returns will not be accepted. We are not responsible or liable for Products
that are damaged or lost in transit from you to goTenna. goTenna recommends that you ship your returned Product to us via a
trackable shipment method.
goTenna will evaluate your claim (typically within 15 business days after receipt of the returned Product), and determine whether
the returned Product is covered by the Limited Warranty. If goTenna determines that the returned Product is not covered by
the Limited Warranty, then goTenna will ship the returned Product back to you at its expense. If goTenna determines that the
returned Product is covered by the Limited Warranty, then you will receive a replacement Product as set forth in the section of
these Product Terms entitled, “Limited One-Year Warranty.”
Sole and Exclusive Remedy
Your sole and exclusive remedy for any breach of the Limited Warranty, and our sole and exclusive liability, is to provide a
replacement for the defective Product as set forth in the section of these Product Terms entitled, “Limited One-Year Warranty”.
Replacement Products are covered by the Limited Warranty for the remainder of the Limited Warranty Period that applied to
the original Product that was replaced.
Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THESE PRODUCT TERMS, THE PRODUCT, INCLUDING ANY EMBEDDED SOFTWARE,
IS PROVIDED “AS IS,” AND “AS AVAILABLE,” AND GOTENNA EXPRESSLY DISCLAIMS ANY AND ALL OTHER REPRESENTA-
TIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF A COURSE OF
PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN CONNECTION WITH ANY WARRANTY, CONTRACT, OR
COMMON LAW TORT CLAIMS. GOTENNA DOES NOT WARRANT THAT THE PRODUCT OR EMBEDDED SOFTWARE WILL
OPERATE WITHOUT INTERRUPTION OR WILL BE ERROR-FREE, OR THAT ALL ERRORS MAY BE CORRECTED. Some states
or other jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last,
so such limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have
other rights which vary from jurisdiction to jurisdiction. In any event, any implied warranties that may exist under the laws of
your jurisdiction are limited to the one (1) year period set forth in the Limited Warranty described above.
Summary of Contents for PRO 900-00202
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