21
EN
Troubleshooting
If the device does not work properly,
fi
rst check whether you are able to rectify the prob-
lem yourself. If the problem cannot be solved with the steps below, contact the customer
service department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause
Fix
The device does not
work. The displays on
the control panel (
2
)
do not switch on.
The mains plug is not
inserted correctly in the plug
socket.
Correct the
fi
t.
The plug socket is defective. Try another plug socket.
There is no mains voltage.
Check the fuse of the electrical
distributor (fuse box).
The overheating protection
has been triggered.
Pull the mains plug out of the
plug socket and allow the
device to cool down completely.
Then try again. If the device still
cannot be switched on, contact
the customer service depart-
ment.
The fuse in the elec-
trical distributor (fuse
box) is triggered.
Too many devices connect-
ed to the same circuit.
Reduce the number of devices
in the circuit.
The food has not
been cooked evenly.
Different items of food with
different cooking times have
been prepared at the same
time.
Place food with a longer cook-
ing time in the device
fi
rst, then
add ingredients with a shorter
cooking time later.
Items of food which require
different cooking tempera-
tures have been prepared at
the same time.
Prepare items of food with
different cooking temperatures
one after the other.
The set cooking time was
too short or the temperature
too low.
Increase the cooking time or
temperature.
The basket is over
fi
lled.
Reduce the amount of food.
The items of food are piled
on top of one another.
Spread the food and mix it
around from time to time.
The food is slightly
burnt.
The selected temperature is
too high or the cooking time
too long.
Reduce the temperature or
cooking time.
Snacks do not go
crispy.
The snacks are not suitable
for a hot-air fryer, but must
be deep-fried in oil instead.
Use oven snacks or spray the
snacks with a little oil so that
they become crispier.
