20
If your
GoWISE USA Multi Air Fryer
displays any of these Error Codes,
please contact Customer Care Team.
TROUBLESHOOTING & ERROR CODES
ERROR CODE
ISSUE
E1
Temperature sensor is
not connected
E2
Short circuit of
temperature sensor
855-233-9199
support@gowiseusa.com
Live Chat at gowiseusa.com
M-F
8:30am - 4:00pm MST
Problem
Possible Cause
Solution
The appliance is not
turning on
The appliance is not
plugged in
Plug the appliance into a grounded
wall socket.
You have not started the
cooking cycle
Use the touch screen controls to select a
preset or time & temp, then click the
Start/Pause button.
My food isn’t cooked all
the way
The trays or basket have
been overfilled
Use smaller batches to
fry more evenly.
The set temperature is
too low
Increase the temperature using
temperature controls.
My food is unevenly
cooked
Ingredient positioning or
overflow
Shake or flip ingredients midway through
cooking. Swapping tray levels helps as well.
My food isn’t crispy
Some snacks are crispier
when traditionally fried
Use oven snacks or lightly brush some oil
onto the snacks for a crispier result.
Trays are not sliding
into the unit
Tray may not be
positioned properly
Try inserting the tray from
a different side.
White smoke comes
out of the unit
It’s normal for white
smoke to appear
when cooking greasy
ingredients
When frying greasy ingredients, a large
amount of oil will leak into the pan. The oil
produces white smoke and the pan may
heat up more than usual. This does not
affect the appliance or end food result.
The compartment or
trays are still greasy
Clean the heating compartment and
trays properly after each use.
The rotisserie is not
turning
The rotisserie function is
not selected
Press the ROTISSERIE button. It should be
flashing to indicate the rotisserie function
is activated.
Too much weight for the
rotisserie to spin
The weight should not exceed 4.5-5
pounds. Keep this in mind when shopping
for a whole chicken or roast.
Rotisserie rod not placed
properly
Make sure the Rotisserie Rod is positioned
correctly on each side of the compartment.
Summary of Contents for VIBE GW77722
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