TK510 GPS Vehicle Tracker User Manual
Page
24
IX. FAQs & Troubleshooting
FAQ
Troubleshooting
I call the tracker, it does not ring
(1) The GSM SIM card has no credit;
(2) The SIM card is protected by PIN code;
(3) Check the power supply, if 2 LEDs flash;
(4) The SIM card is placed correctly in the slot;
I call the tracker, it rings, but it
doesn
‟t response with SMS
(1)The user password is wrong, please use the
correct password or reset the password to test;
(2) Low power, please use outside power supply
to power on the unit to test
I can not get the alarm message
(1) The SIM card inside the device has no credit;
(2) The Alert-received mobile number is not
programmed correctly, or the SMS command is
not in correct format;
(3
) The mailbox of the user‟s mobile is full;
I can not get the correct GPS
coordinates or the location is
wrong
(1) Please make sure there is no metal obstacles
above the tracker. Please place the side with
GPS antenna upside to the sky;
(2) Please check it at broad place;
(3) Please check if the GPS LED flash once
every 3 seconds; place the tracker to other place,
so as to make sure that it can receive the GPS
siganl well
(4) In cloudy condition, it is a little hard to get the
GPS signal, and the GPS coordinate might have
some errors.
Tracker fails to connect to
server by GPRS
(1) The SIM card must be activated with GPRS
function;
(2)
Do the correct setting for GPRS connection
X
.
Maintenance
The installation must be done by the professionals. Illegal disassembly
without permission might cause invalidity of warranty.
Please keep the device in dry place
When the car is inside buildings, cave, tunnel, or very close to tall buildings,
the GPS/ GSM signal may not work well and the system may fail to work at
that moment.
Please check the balance of the tracker
‟s SIM card periodically.
The backup battery can only work for a certain time once power-off.
