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Recommended solutions for the problems
Please review this list before calling the GRAM service. It might save you time and
money. This list includes frequent complaints that are not arising from defective
workmanship or material usage. Some of the features described here may not
exist in your product.
The freezer does not operate.
• Is the freezer properly plugged in? Insert the plug to the wall socket.
• Is the fuse of the socket to which your freezer is connected to or the main fuse
blown out? Check the fuse.
Condensation on the side wall of the freezer.
• Very cold ambient conditions. Frequent opening and closing of the door. Highly
humid ambient conditions. Leaving the door ajar. Switching the thermostat
control to a colder temperature.
• Decreasing the time the doos is left open or using it less frequently.
• Wipe the condensation using a dry cloth and check if it persists.
The compressor is not running
• In case of an electrical cut the freezer cannot start up right away as the
compressor has to balance the refrigerant pressure in the cooling system of the
freezer. The alignment of the refrigerant pressure will lead to a postponement of
the start up by 6 minutes. Please contact GRAM service if the freezer does not
start up at the end of this period.
• The freezer is in the defrost cycle. This is normal for a full-automatically defrosting
freezer. The defrostning cycle occurs periodically.
• Your freezer is not plugged into the socket. Make sure that the plug fits properly
into the socket.
• Are the temperature adjustments correctly made?
• The power might be cut off.
