Grandstream Networks Enterprise IP Phone, Manual

Page 1: ...ection in this guide before you set up and use the phone Declaration of Conformity Hereby it s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE FCC CE Mark Warning This is a class B device in a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures WEEE Warning ...

Page 2: ...terface 13 Customizing Your Phone 16 General Settings 16 Phone Status 16 Language 16 Time and Date 17 Keypad Lock 18 Audio Settings 19 Volume 19 Ring Tones 19 Codec Selection 20 Contact Management 21 Edit Add Delete Contact 21 Import Export Contact list 22 Other Settings 23 Key as Send 23 Hot Line 23 Anonymous call 23 Auto Redial 24 Auto Answer 24 Missed call log 25 Programmable Key 25 Live Dialpa...

Page 3: ...old 34 Call Waiting 34 Call Transfer 35 3 way Conference 35 Voicemail 36 Using the Advanced Phone Functions 37 Account Setting 37 TLS 37 Network Setting 38 PC Port Setting 38 VLAN Setting 39 HTTPS 39 Maintenance Tasks 40 Administrator Mode 40 Administrator User Password 40 Reboot 41 Reset to Factory 41 Firmware Update 42 Decryption 42 System Log Export 43 PCAP Trace Export 43 802 1X 44 DSS keys Co...

Page 4: ...47 DND 48 Redial 48 Call Return 48 Pick Up 48 Call Park 49 Group Listening 49 Voice Mail 49 DTMF 50 Group Pick up 50 Paging 50 Record 50 URL 51 Public Hold 51 Private Hold 51 Shared Line 52 Tone Settings 52 Voice 53 Ring 53 Trouble Shooting 55 ...

Page 5: ...Enterprise IP Phone Overview 5 Getting Started Packing List The following components are included in your package Enterprise IP Phone Phone Stand Power Adapter ...

Page 6: ... 6 Handset Handset Cord Ethernet Cable Quick Installation Guide Quick Reference CD Content Check this list before installation to ensure that you have received each item If you are missing any items contact your IP phone reseller ...

Page 7: ...e Phone This section introduce how to assemble the phone with the components in the packing list Attach the stand Connect Handset and Headset Connect Network and Power 1 Attach the Stand as shown below 2 Connect Handset and Headset as shown below ...

Page 8: ...the power adapter or to a PoE compliant switch or hub Your system administrator will advise you on which one to use Note 1 If inline power is provided do not install AC adapter Make sure the Ethernet cable and switch hub is PoE compliant 2 The Internet Port can be also connected to Hub Switch IP PBX or other internet devices The phone can also share the network connection with other network device...

Page 9: ...guration page Please consult your system administrator for help Network Settings Choose Network Basic WAN DHCP By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings e g IP address sub mask gateway DNS server etc Static IP Address If your phone cannot contact a DHCP Server for any reason you need to enter the network settings manually v...

Page 10: ...n making a phone call Register Name It is authenticated ID for authentication provided by ISP User Name User account information provided by VoIP service provider Password It is provided by ISP for registration SIP Server Server for registration provided by ISP Configuring via keypad Network Settings Click the button enter to the menu interface and then press Settings Advanced Network WAN Port PC ...

Page 11: ...oft Keys In different interfaces different functions of the hot keys DTMF Keypad Use the DTMF hard keys to enter numbers letters and special characters Depending on the selected input mode you can enter digits lower upper case or special characters DSS Key These keys are used for various functions such as Line Speed dial Intercom BLF URL etc The corresponding LED will light when the assigned funct...

Page 12: ...during calls Hard Feature Keys Allow users to access the voicemail directly Forward the current call to the third party Place a call on hold or resume it During a call press to transfer the current call to the third party Press to enter the Dialed Calls interface then choose a record to call out LED Instruction Table 1 Dss Keys set to BLF LED Status Description Steady green The monitored account i...

Page 13: ...isconnected Missed calls Call in Call out Input Method all letters and numbers Input Method numbers Input Method multi lingual letters in lower case Input Method multi lingual letters in upper case Call mute Call hold Voicemail Call forward Auto answer DND Keypad Lock In handset mode In headset mode In speaker mode User Interface There are two ways to customize specific options on your phones 1 Us...

Page 14: ...ns Phone UI Web UI Status IP MAC Firmware Network Phone Accounts Call Features Forward Call Waiting DSS Keys Key as Send Hot Line Anonymous Call Auto Redial DND ReDialTone Emergency BusyToneDelay Return code when refuse Return code when DND Dial Plan Tones Intercom Call Completion Basic Phone Functions Language Time Date Ring Tone Phone Volume Advanced Phone Functions Accounts Network Keypad Lock ...

Page 15: ... Overview 15 Messages History Directory Note 1 The above table only indicates most of phone functions rather than all of them Please refer to the relating parts for more details The default administrator password is admin ...

Page 16: ...nt and password are both admin choose Status to check the status Language The default Phone interface language is English The Web interface language depends on your computer Operation System It will automatically match the language with your computer and browser It also supports Simplified Chinese Traditional Chinese French German Italian Polish Turkish Portuguese Spanish etc You can change the la...

Page 17: ...pecific NTP Server Use the navigation keys to highlight the specific options and do the relating changes You can set the Time Zone NTP Server1 Server2 and DST respectively 3 If Manual is chosen the time can be set manually Use the navigation keys to highlight the option and enter the specific date and time 4 Press button the time appears on the idle screen will be changed Or press or X button to r...

Page 18: ...e button Volume Adjustment button DND Intercom Directory etc All Keys All of the keys cannot be used until unlocked You can only use the phone to answer the incoming calls Lock Answer You can only use the phone to answer the incoming calls But cannot hang up the call by your party Or enter the menu pages to do some configurations To enable keypad lock via Phone interface 1 Press Settings Advanced ...

Page 19: ...ume when you are not in an active call 1 Press Settings Basic 2 Scroll to Phone Volume and press button choose the one you want to adjust the volume to and then press to enter it use the volume adjustment bar or navigation keys to adjust the volume 3 Press button to save the change or hot key to cancel To adjust the volume when you are in an active call When Handset Headset Hands free mode is acti...

Page 20: ...ted To specify ring tones for a specific account via Web interface Choose Account Basic Ring Type option and highlight the preferred one for the chosen account in the scroll down menu then click confirm button to save the change To upload the new Ring Tone via Web interface 1 Choose Phone Preference click Browse button to choose the specific ring tone file 2 Click Upload button to upload the file ...

Page 21: ...rface 1 Click button 2 Press Up Down navigation key to ADD page Press button to start adding a new contact enter Name phone number of the contact by the keypad Use the 2aB to select between numeric and upper lower case alphanumeric modes 3 Choose and set a special ring tone for the contact 4 Press button to add the contact or key to cancel the change To edit delete a contact via Phone interface 1 ...

Page 22: ...e digital number on the keypad it will turn to the search interface automatically and search the record in Contact Import Export Contact list Import Export Contact List via Web interface 1 Choose Contacts Cantacts 2 Browse the specific contact list file in XML format and then click Import button The imported contact lists will be shown in the directory 3 You can also click the blue number displaye...

Page 23: ...ll dial out the number automatically if you do not press any keys for 20 seconds To set the Hot Line via the Web interface 1 Choose Phone Features 2 Input the Hotline Number and then click the Confirm button to save the change Anonymous call To set the anonymous call via the IP phone interface 1 Press Features Anonym Call to enter the configuration page 2 By the navigation keys you can choose the ...

Page 24: ...Press the navigation keys to choose and set the redial interval It is measured by seconds 4 Press the navigation keys to choose and set the times 5 Press button to save the changes Note If you enable the auto redial function then without operations for 5 seconds in the auto redial interface it will turn to the idle interface automatically To set auto redial via the Web interface 1 Choose Phone Fea...

Page 25: ...led in the pull down menu click Confirm button to save the change Programmable Key The hot key navigation keys and function keys on the keypad are editable Users can customize specific features for these keys according to their actual needs The programmable keys can only be available when the phone is idle This function can only be set via the Web interface 1 Choose DSS Key Programmable Key 2 Choo...

Page 26: ...ishes the expected number and pattern of digits for a telephone number This includes country codes access codes area codes and all combinations of digits dialed For example if you set the Prefix as 0 and Replace as 0086 Chinese country code when you dial 05702000 out the number will be replaced by 00865702000 automatically To set a Dial Plan via the Web interface 1 Choose Phone Dialplan Replace Ru...

Page 27: ...ant to set the dial plan Dial Now Dial now enables you to define the specific length of any number letter in advance for example xxx next time when users dial out the 123 whose length matches the Dial now rule the phone will dial out 123 immediately without pressing Send button To set a Dial Plan via the Web interface 1 Choose Phone Dialplan Dial Now 2 Enter the desired x or 3 Press Add button to ...

Page 28: ...raphical numbers as well as mobile telephones outside of the United States and Canada the area code does not correlate to a particular geographic area To add the area code via the Web interface 1 Choose Phone Dialplan Area Code 2 Enter the Code set the Min Length and the Max Length option and then click the Confirm button to save Block Out The specific phone numbers can be forbidden to be called o...

Page 29: ...Enterprise IP Phone Customizing Your Phone 29 ...

Page 30: ...hods You can press an available line button if there is more than one account then 1 Dial the number you want to call or 2 Go to Directory use the navigation button to highlight your choice or 3 Go to History use the navigation keys to highlight your choice press Left Right button to chose All Calls Missed Calls Dialed Calls Received Calls and Forwarded Calls or 4 Press the button to enter the Dia...

Page 31: ...n to end the call in the web page Call Completion Have encountered such a situation When you call a contact but the other side is busy on a call Do you want the server to inform you immediately when the contact ends the call in order to establish a conversation with each other in time Call Completion can help you to solve this problem To configure Call Completion via phone interface 1 Press the fo...

Page 32: ...d the incoming call record in the Call History To configure the DND function via Phone interface 1 Go to Features DND option to enter the configuration interface 2 Use the navigation keys to choose Enable Disable 3 Press the button to save the changes You can also set DND function by the DND Code 1 Go to Features DND to enter the configuration interface 2 Set the DND On Code and the DND Off Code t...

Page 33: ...ne will not show the record in the call history anymore 5 Press the button to save the changes To configure Call Forward via Web interface Choose Phone Features Forward to do the relating changes Please refer the above configuration information Intercom Intercom mode is useful in an office environment as a quick access to connect to the operator or the secretary To configure Intercom option via ph...

Page 34: ... having a call on hold To hold resume a call 1 Press the button to put your active call on hold 2 During the call there will be a dudu sound for each 30 second suggesting that there is a current call in Hold state 3 If there is only one call on hold press the button again to retrieve the call 4 If there is more than one call on hold press the Up Down button to highlight the call then press the but...

Page 35: ...er operation is failed If the current mode is speaker it will ring up if the current mode is handset or headset it will play ring tones for every five seconds Pressing any function keys to exit the prompt interface This function should be supported by server To Attended Transfer via phone interface 1 A and B is on an conversation A press Button to put B on hold then A can dial the third telephone ...

Page 36: ...re new voice messages coming The button will be lighted To configure the Voicemail code via Phone interface 1 Press button to Voice Mail 2 Use the navigation keys to highlight the Line you want to set enter the code which the phone uses to connect to your system Press 123 to choose the proper input method 3 Press button to save the change or press MENU to return to the previous menu Note Please co...

Page 37: ...fault is disabled SIP Session Timer This document defines an extension to the Session Initiation Protocol SIP This extension allows for a periodic refresh of SIP sessions through a re INVITE or UPDATE request The refresh allows both user agents and proxies to determine if the SIP session is still active Subscribe Period This parameter could set the period of the subscription The default value is 3...

Page 38: ...C Port Setting Field Name Description As Bridge If you select the Bridge mode then the two Fast Ethernet ports will be transparent As Router If you select the Router mode the SIP phone will work as a router IP address User could configure the PC port IP address Enable DHCP Server If you set the DHCP server on the device connected to the PC port will get the IP address automatically between the sta...

Page 39: ... of their physical location The following table lists the instruction of the field about the VLAN Setting Field Name Description Voice QoS When the network capacity is insufficient QoS could provide priority to users by setting the value Local RTP Port Define the port for voice transmission WebServer Users can choose the WebServer type Disable HTTP HTTPS or HTTPS HTTP To configure VLAN settings vi...

Page 40: ...s of the HTTPS you can consult with your system administrator Maintenance Tasks Administrator Mode The phone allows two modes to configure the phone User Mode Administrator Mode Administrator mode grants unlimited access to the phone configuration on both Web and Phone interface User Mode is not able to access the settings on the Phone interface such as Accounts Network Reset to Factory other phon...

Page 41: ...allenged e g after applying changes to the phone configuration To reboot via Web interface 1 Choose Phone Upgrade 2 Click Reboot button Note Please do not power off during reboot or it will cause the flash memory error Reset to Factory You should reset the phone only in this case the phone configuration was changed and the phone is not functioning anymore To maintain the configuration of the phone...

Page 42: ...he firmware via Web interface To update the firmware manually via Web interface 1 Choose Phone Upgrade Browse select the firmware file in your local computer 2 Click Upgrade button to update the new firmware 3 Please do not power off during the updating To update the firmware automatically via Web interface 1 Choose Phone Auto Provision configure the relating settings PNP Active DHCP Active Custom...

Page 43: ... can export the system log and send to your system administrator for diagnosis To export the System Log Choose Phone Configuration select Export System Log click Export button to export the file to your local computer PCAP Trace Export The PCAP Trace used to record the date transport of your IP phone If there are any errors happened in your phone you can export the PCAP trace and send to your syst...

Page 44: ...cess points and is based on the Extensible Authentication Protocol EAP This IP phone can support 802 1X For the details please consult your system administrator DSS keys Configuration The phone has 6 Dss keys which are able to set up to 24 functions per key The following list shows the functions you can set on the DSS keys and provides a description for each function The default configuration for ...

Page 45: ...Speed Dial 1 Choose DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Speed Dial from the list and enter the number you want to dial out directly in the value field 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the changes Intercom You can configure the key for Intercom mode and...

Page 46: ...he 83 automatically to pickup the incoming call on 212 URL Record During the conversation pressing the type of DSS key and then follow the voice prompts to achieve the call recording capability 1 When you are under a conversation pressing the Line key to start the recording process it will turn to conference automatically 2 Enable the recording function the recording icon will be flashing for the ...

Page 47: ...e DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Forward from the list and enter the number you want to forward in the value field 2 Press Confirm button to save the changes Transfer You are able to configure the key as a transfer key to perform the Blind Semi Attend Tran Attended Transfer To assign the key as Transfer 1 ...

Page 48: ...se Redial from the list 2 Press Confirm button to save the changes Call Return When the key is configured as Call Return key you are allowed to dial out the last phone call you received To assign the key as Call Return 1 Choose DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Call Return from the list 2 Press Confirm button...

Page 49: ...o enable the Speakerphone and Handset Headset mode at the same time It is suitable for the group conversation which has more than one person at one side You are able to speak and listen using handset headset meanwhile the others near by can listen using speakerphone You can get back to the previous mode by pressing the key again To assign the key as Group Listening 1 Choose DSS Key Memory Key choo...

Page 50: ...oose DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Group Pickup from the list and enter the number you want to set as Group Pickup in the value filed 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the changes Paging You can configure the key as Paging key When you press this ...

Page 51: ...irm button to save the changes Public Hold The key can be configured as a public hold key During a conversation all members belonging to that particular BLA group can use this key to hold or retrieve a call To assign the key as Public Hold 1 Choose DSS Key Memory Key choose one of the key you want to make the assignment there is a pull down menu in the Type field choose Public Hold from the list 2...

Page 52: ...there is a pull down menu in the Type field choose Shared Line from the list and enter number in the value field you want to set as shared line 2 In the Line field select a line for which to apply this key 3 Press Confirm button to save the changes Tone Settings you can use the country tone or if you don t want to use the default one you can custom it by yourself You can define the frequency and t...

Page 53: ...uman speech is detected CNG A comfort noise generator CNG is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation JITTER BUFFER It is a shared data area where voice packets can be collected stored and sent to the voice processor in evenly Type To choose the type of JITTER BUFFER adaptive or Fixed Delay To set th...

Page 54: ...rise IP Phone Trouble Shooting 54 2 Internal Ringer Text To set group name For example family 3 Internal Ringer File To choose a special ring tone for the group 4 Click the Confirm button to save the changes ...

Page 55: ...AN port to static IP client mode During a call I can not hear any voice 1 Make sure your handset is tightly connected with the phone 2 Check whether you have muted the conversation or not 3 Consult the outbound server details with your ISP Have DTMF problem 1 Check which kind of DTMF you are using and whether it is compatible with the server 2 Consult the payload value with your ISP How to change ...

Page 56: ...le to update then click the Upgrade button Note Make sure the firmware you choose is provided by your service provider or the device will probably crash after the update How to auto provision Consult the auto provision server address with your ISP The manual is only for reference please take the object as the standard We reserve the right to improve or change the product and the user guide without...