Grandstream Networks GXP1610, Administration Manual

Page 1: ...GXP1610 GXP1620 GXP1625 GXP1628 Administration Guide Grandstream Networks Inc GXP1610 GXP1620 GXP1625 GXP1628 IP Small Business IP Phone Administration Guide ...

Page 2: ...11 CONFIGURATION GUIDE 15 CONFIGURATION VIA KEYPAD 15 CONFIGURATION VIA WEB BROWSER 19 DEFINITIONS 20 STATUS PAGE DEFINATIONS 20 ACCOUNT PAGE DEFINATIONS 21 SETTINGS PAGE DEFINATIONS 27 NETWORK PAGE DEFINITIONS 33 MAINTENANCE PAGE DEFINITIONS 35 PHONEBOOK PAGE DEFINITIONS 37 NAT SETTINGS 39 WEATHER UPDATE 39 PUBLIC MODE 40 EDITING CONTACTS AND CLICK TO DIAL 41 SAVING THE CONFIGURATION CHANGES 42 R...

Page 3: ...GXP1610 GXP1620 GXP1625 GXP1628 Administration Guide Page 2 of 48 CONFIGURATION FILE DOWNLOAD 45 RESTORE FACTORY DEFAULT SETTINGS 47 EXPERIENCING THE GXP1610 GXP1620 GXP1625 GXP1628 48 ...

Page 4: ...8 Table of Tables GXP1610 GXP1620 GXP1625 GXP1628 Administration Guide Table 1 GXP1610 Technical Specifications 11 Table 2 GXP1620 GXP1625 Technical Specifications 12 Table 3 GXP1628 Technical Specifications 13 Table 4 GXP1610 GXP1620 GXP1625 GXP1628 Menu Options 15 ...

Page 5: ...P1628 Administration Guide Page 4 of 48 Table of Figures GXP1610 GXP1620 GXP1625 GXP1628 Administration Guide Figure 1 Keypad MENU Flow 18 Figure 2 Web Service 40 Figure 3 Web GUI Phonebook Contacts 42 Figure 4 Click to Dial 42 ...

Page 6: ...re GXP1610 GXP1620 GXP1625 GXP1628 features via phone s LCD menu and Web GUI menu The intended audiences of this document are phone administrators To learn the basic functions of GXP1610 GXP1620 GXP1625 GXP1628 please visit http www grandstream com support to download the latest GXP1610 GXP1620 GXP1625 GXP1628 User Guide ...

Page 7: ...andstream com products gxp_series general documents gxp1610_1620_1625_1628gui zip 1 Screenshot of Login Page 2 Screenshots of Status Pages 3 Screenshots of Accounts Pages 4 Screenshots of Settings Pages 5 Screenshots of Network Pages 6 Screenshots of Maintenance Pages 7 Screenshots of Phonebook Pages ...

Page 8: ...software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and conditions of the license Grandstream GNU GPL related source code can be downloaded from Grandstream web site from http www grandstream com support faq gnu_gpl ...

Page 9: ...e 8 of 48 CHANGE LOG This section documents significant changes from previous versions of user manuals for GXP1610 GXP1620 GXP1625 GXP1628 Only major new features or major document updates are listed here FIRMWARE VERSION 1 0 1 10 This is the initial version ...

Page 10: ... with 1 SIP account 132 x 48 graphical LCD The GXP1610 GXP1620 GXP1625 GXP1628 delivers rich features of 3 XML programmable context sensitive soft keys dual network ports with PoE GXP1625 GXP1628 only EHS Electronic Hook Switch with Plantronics headsets and 3 way conference superb full duplex hands free speakerphone with advanced acoustic echo cancellation advanced security protection for privacy ...

Page 11: ... the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against ha...

Page 12: ...nced security protection 802 1x for media access control Perfectly compatible with Grandstream UCM Features Innovative UI design easy and useable multi language support Use with Grandstream s UCM61xx series IP PBX appliance for Zero Config provisioning 1 touch call recording and more GXP1610 GXP1620 GXP1625 GXP1628 TECHNICAL SPECIFICATIONS Table 1 GXP1610 Technical Specifications Protocols Standar...

Page 13: ... Compliance FCC Part 15 CFR 47 Class B CE EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN60950 1 RCM AS ACIF S004 AS NZS CISPR22 24 AS NZS 60950 AS NZS 60950 1 Table 2 GXP1620 GXP1625 Technical Specifications Protocols Standards SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP MED LDAP TR 069 802 1x TLS SRTP Network Interfa...

Page 14: ... Protocols Standards SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV NAPTR DHCP PPPoE SSH TFTP NTP STUN SIMPLE LLDP MED LDAP TR 069 802 1x TLS SRTP Network Interfaces Dual switched auto sensing 10 100 1000 Mbps Ethernet ports integrated PoE Graphical Display 132 x 48 backlit graphical LCD display Feature Keys 2 line keys with dual color LED and 2 SIP account 3 XML program...

Page 15: ...n Energy Efficiency Universal Power Supply Input 100 240VAC 50 60Hz Output 5VDC 600mA PoE IEEE802 3 af Class 2 3 84W 6 49W Temperature and Humidity Operation 0 C to 40 C Storage 10 C to 60 C Humidity 10 to 90 Non condensing Physical Dimension 220 5mm L x 192 5mm W x 76 0mm H with handset Unit weight 0 8kg Package weight 1 2kg Package Content GXP1628 phone handset with cord base stand universal pow...

Page 16: ...o the previous menu The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for more than 60 seconds When the phone is in idle pressing the navigation keys UP DOWN RIGHT can access the call history entries UP Missed Calls DOWN Dialed Calls RIGHT Answered Calls The MENU options are listed in the following table Table 4 GXP1610 GXP1620 G...

Page 17: ...call Preference Preference sub menu includes the following options Do Not Disturb Enables disables Do Not Disturb on the phone Forward Call Defines the call forward type and destination number for account 1 or account 2 Ring Tone Configures different ring tones for incoming call Ring Volume Adjusts ring volume by pressing left right arrow key LCD Contrast Adjusts LCD contrast by pressing left righ...

Page 18: ...dio is working fine Press Menu button to exit audio loopback mode Diagnostic Mode All LEDs will light up Press any key except MENU key on the keypad to display the button name in the LCD Lift and put back the handset or press Menu button to exit diagnostic mode Keyboard Diagnostic Press all the available keys on the phone The LCD will display the name for the keys to be pressed to finish the keybo...

Page 19: ... Name Password Do Not Disturb Forward Call Ring Tone Ring Volume LCD Contrast LCD Brightness Download SCR XML Erase Custom SCR Display Language Date Time Star Key Lock SIP Upgrade Factory Reset Layer 2 QoS Headset Type Back Audio Loopback Diagnostic Mode Keyboard Diagnostic Back Default Ring Ring1 Ring2 Account SIP Proxy Outbound Proxy SIP User ID SIP Auth ID Firmware Server Config Server Upgrade ...

Page 20: ... on the back of the phone If the phone is properly connected to a working Internet connection the IP address of the phone will display in MENU Status Network Status This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 Users will need this number to access the Web GUI For example if the phone has IP address 192 168 40 154 please enter http 192 168 40 154 in the addre...

Page 21: ...dress Global unique ID of device in HEX format The MAC address will be used for provisioning and can be found on the label coming with original box and on the label located on the back of the device IP Setting DHCP Static IP or PPPoE IPv4 Address The IPv4 address obtained on the phone IPv6 Address The IPv6 address obtained on the phone Subnet Mask The subnet mask obtained on the phone Gateway The ...

Page 22: ... Firewall or NAT penetration in different network environments If a symmetric NAT is detected STUN will not work and ONLY an Outbound Proxy can provide a solution SIP User ID User account information provided by your VoIP service provider ITSP It s usually in the form of digits similar to phone number or actually a phone number SIP Authentication ID SIP service subscriber s Authenticate ID used fo...

Page 23: ...stead of SIP in the SIP request The default setting is Disable SIP Registration Selects whether or not the phone will send SIP Register messages to the proxy server The default setting is Yes Unregister Before New Registration If set to Yes the SIP user s registration information will be cleared when the phone reboots The SIP Contact header will contain to notify the server to unbind the connectio...

Page 24: ... Header will not show in INVITE Use P Preferred Identity Header Controls whether the P Preferred Identity Header will present in the SIP INVITE message or not The default setting is default the P Preferred Identity Header will show in INVITE unless Huawei IMS special feature is on If set to Yes the P Preferred Identity Header will always show in INVITE If set to No the P Preferred Identity Header ...

Page 25: ... Specify Refresher As a Callee select UAC to use caller or proxy server as the refresher or select UAS to use the phone as the refresher Force INVITE The Session Timer can be refreshed using the INVITE method or the UPDATE method Select Yes to use the INVITE method to refresh the session timer Account x SIP Settings Security Settings Check Domain Certificates Choose whether the domain certificates...

Page 26: ...ual frames transmitted during the in payload call For end users it is recommended to use the default setting as incorrect settings may influence the audio quality G 726 32 Packing Mode Selects ITU or IETF for G 726 32 packing mode The default setting is IETF Jitter Buffer Type Selects either Fixed or Adaptive based on network conditions The default setting is Adaptive Jitter Buffer Length Defines ...

Page 27: ...id range is 1 to 120 Enable Call Features The default setting is Yes When enabled call features using star codes will besupported locally If set to No Call Features and DND options under LCD menu are supported And ForwardAll softkey will not be displayed in LCD for Account 1 Call Log Configures Call Log setting on the phone You can log all calls only log incoming outgoing calls or disable call log...

Page 28: ...l out the input digits In this case this key is essentially equivalent to the Send key If set to No the key is included as part of the dialing string DND Call Feature On Defines the feature code to turn on DND DND Call Feature Off Defines the feature code to turn off DND SETTINGS PAGE DEFINATIONS Settings General Settings Local RTP Port This parameter defines the local RTP port used to listen and ...

Page 29: ...g is No Disable in call DTMF Display When it s set to Yes the DTMF digits entered during the call will not display The default setting is No Enable Sending DTMF via specific MPKs Allows certain MPKs to send DTMF in call This option does not affect Dial DTMF Mute Key Functions While Idle When set to DND the DND will be enabled for future incoming call if pressing MUTE key in idle state If this feat...

Page 30: ...SET button in Default Mode or Toggle Headset Speaker Default Mode When the phone is in idle press HEADSET button to off hook the phone and make calls by using headset Headset icon will display on the screen in dialing talking status When there is an incoming call press HEADSET button to pick up the call using headset When there is an active call using headset press HEADSET button to hang up the ca...

Page 31: ...to the specified time zone Self Defined Time Zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 hour ahead which is U S central time If it is positive if the local time zone is west of the Prime Meridian A K A Internati...

Page 32: ...ath to download the idle screen XML file This field could be IP address or URL with up to 256 characters Settings Programmable Keys Line Key X Assigns a function to the corresponding line key The key mode options are Line Regular line key to open up a line and switch line The Value field can be left blank Shared Line Share line for Shared Line Appearance feature Select the Account registered as Sh...

Page 33: ...8 only Assigns a function to the corresponding Multi Purpose Key The key mode options are Line Regular line key to open up a line and switch line The Value field can be left blank Shared Line Share line for Shared Line Appearance feature Select the Account registered as Shared line for the line key The Value field can be left blank Speed Dial Select the Account to dial from And enter the Speed Dia...

Page 34: ...used if the Name field is left blank Enter the LDAP Name Number filter in the Value field LDAP search does not support entering Non ASCII characters Multicast Paging This option is for multicast sending Enter Line key description in Description filed and multicast sending address in Value field Settings Broadsoft Directories XSI Configures XSI Directory Server Defines Broadsoft XSI server address ...

Page 35: ...ically configured IPv6 address type DNS Server 1 Enter the DNS Server 1 for IPv6 DNS Server 2 Enter the DNS Server 2 for IPv6 Preferred DNS server Enter the Preferred DNS Server for IPv6 Network Advanced Settings 802 1X mode Allows the user to enable disable 802 1X mode on the phone The default value is disabled It can be set to EAP MD5 EAP TLS or EAP PEAPv0 MSCHAPv2 802 1X Identity Enter the Iden...

Page 36: ... password for the HTTP HTTPS server Always Authenticate Before Challenge Only applies to HTTP HTTPS If enabled the phone will send credentials before being challenged by the server Validate Hostname in Certificate To validate the hostname in the SSL certificate Upgrade Via Allows users to choose the firmware upgrade method TFTP HTTP or HTTPS Firmware Server Path Defines the server path for the fir...

Page 37: ...e is named as config txt Maintenance Syslog Syslog Server The URL or IP address of the syslog server for the phone to send syslog to Syslog Level Selects the level of logging for syslog The default setting is None There are 4 levels DEBUG INFO WARNING and ERROR Syslog messages are sent based on the following events product model version on boot up INFO level NAT related info INFO level sent or rec...

Page 38: ...ock the keypad The password field allows number with up to 32 characters SIP TLS Certificate SSL Certificate used for SIP TLS Transport SIPTLS Private Key SSL Private key used for SIP TLS Transport SIPTLS Private Key Password SSL Private key password used for SIP TLS Transport Web Access Mode Sets the protocol for web interface as HTTP or HTTPS Default setting is HTTP Disable SSH Disable SSH acces...

Page 39: ... blank Password Configures the bind Password for querying LDAP servers The field can be left blank if the LDAP server allows anonymous binds LDAP Number Filter Configures the filter used for number lookups Examples telephoneNumber Mobile returns all records which has the telephoneNumber or Mobile field starting with the entered prefix telephoneNumber cn returns all the records with the telephoneNu...

Page 40: ...ield must be a subset of the LDAP Name Attributes Example gn cn sn description NAT SETTINGS If the devices are kept within a private network behind a firewall we recommend using STUN Server The following settings are useful in the STUN Server scenario STUN Server Under Settings General Settings enter a STUN Server IP or FQDN that you may have or look up a free public STUN Server on the internet an...

Page 41: ...ield For example Boston MA And click on SEARCH The searching result will show in a new window with URL in the browser s address bar For example http www weather com weather right now Boston MA USMA0046 In the above link USMA0046 is the city code to be filled in Self Defined City Code option Users could then further configure the Update Interval and Degree Unit for weather information display PUBLI...

Page 42: ...efore using the Click To Dial feature make sure the option Click To Dial Feature under web GUI Settings Call Features is turned on By default it s disabled and the dialing icon in web GUI is in grey When clicking on the icon on the top menu of the Web GUI a new dialing window will show for you to enter the number Once Dial is clicked the phone will go off hook and dial out the number from selected...

Page 43: ...nges to the configuration press the Save button will save but not apply the changes until the Apply button on the top of web GUI page is clicked Or users could directly press Save and Apply button We recommend rebooting or powering cycle the phone after applying all the changes Add contacts Edit contact Click to call this contact from the phone Click to dial from available lines ...

Page 44: ...tion Guide Page 43 of 48 REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the top right corner of the web GUI page to reboot the phone remotely The web browser will then display a reboot message Wait for about 1 minute to log in again ...

Page 45: ...ethod The server path could be in IP address format or FQDN format Press the OK softkey A reboot message window will be prompt Reboot the phone to have the change take effect When upgrading starts the screen will show upgrading progress When done you will see the phone restarts again Please do not interrupt or power cycle the phone when the upgrading process is on UPGRAGE VIA WEB GUI Open a web br...

Page 46: ...nin net Instructions for local firmware upgrade via TFTP 1 Unzip the firmware files and put all of them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu Configure Security to change the TFTP server s default setting from Receive Only to Transmit Only for the firmware upgrade 4 St...

Page 47: ...ameter list please refer to the corresponding firmware release configuration template WhenGXP1610 GXP1620 GXP1625 GXP1628 boots up it will send TFTP or HTTP HTTPS requests to download configuration files cfg000b82xxxxxx and cfg000b82xxxxxx xml where 000b82xxxxxx is the MAC address of the phone If the download of cfgxxxxxxxxxxxx xml is not successful phone will issue request for a generic configura...

Page 48: ...VoIP service provider Please follow the instructions below to reset the phone RESTORE TO FACTORY DEFAULT VIA THE LCD MENU Press MENU button to bring up the keypad configuration menu Select Config and enter Select Factory Reset A warning window will pop out to make sure a reset is requested and confirmed Press the OK softkey to confirm and the phone will reboot To cancel the Reset press Cancel soft...

Page 49: ...ocumentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them directly for immediate support Our technical support staff is trained and ready to answer all of your questions Contact a technical support member or submit a trouble ticket online to receive in depth support...