Grandstream Networks GXP2124, User Manual

Page 1: ...GXP2124 User Manual www grandstream com Firmware version 1 0 3 19 http esupport grandstream com Grandstream Networks Inc GXP2124 SIP Enterprise Phone ...

Page 2: ...NG FAMILIAR WITH THE LCD 9 MAKING PHONE CALLS 13 ANSWERING PHONE CALLS 16 PHONE FUNCTIONS DURING A PHONE CALL 16 CALL FEATURES 20 CUSTOMIZED LCD SCREEN XML 21 CONFIGURATION GUIDE 22 CONFIGURATION VIA KEYPAD 22 CONFIGURATION VIA WEB BROWSER 26 SAVING THE CONFIGURATION CHANGES 47 REBOOTING THE PHONE REMOTELY 47 SOFTWARE UPGRADE CUSTOMIZATION 48 FIRMWARE UPGRADE THROUGH TFTP HTTP 48 CONFIGURATION FIL...

Page 3: ...es 20 Table 11 Key Pad Configuration Menu 22 Table 12 Device Configuration Status 28 Table 13 Device Configuration Settings Basic Settings 28 Table 14 Device Configuration Settings Advanced Settings 34 Table 15 SIP Account Settings 40 GUI INTERFACE EXAMPLES GXP2124 USER MANUAL http www grandstream com products gxp_series general documents gxp2124_gui zip 1 SCREENSHOT OF CONFIGURATION LOGIN PAGE 2 ...

Page 4: ...st 3rd party SIP devices and leading IP PBX Soft Switch IMS platforms It is an ideal solution for enterprise users looking for a high quality feature rich multi line IP phone with many extension keys Caution Changes or modifications to this product not expressly approved by Grandstream or operation of this product in any way other than as detailed by this User Manual could void your manufacturer w...

Page 5: ...ed Headset Jack RJ9 supporting EHS Electronic Hook Switch with Plantronics headsets Handset Jack RJ9 To setup the GXP2124 follow the steps below 1 Connect the handset and main phone case with the phone cord 2 Connect the LAN port of the phone to the RJ 45 socket of a hub switch or a router LAN side of the router using the Ethernet cable 3 Connect the 5V DC output plug to the power jack on the phon...

Page 6: ...he manufacturer s warranty does not cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your GXP2124 from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization ...

Page 7: ...rfaces Dual switched auto sensing 10 100mbps Network ports with integrated PoE Feature Rich Traditional voice features including caller ID call waiting hold transfer forward block auto answer off hook dial Advanced Features Multi line support with dual color LED multi party conferencing line extension interface large backlit graphic LCD 4 navigation keys dedicated buttons for send redial speakerph...

Page 8: ...4 F 0 40 C Humidity 10 90 non condensing Compliance FCC Part 15 CFR 47 Class B EN55022 Class B EN55024 EN61000 3 2 EN61000 3 3 EN 60950 1 AS NZS CISPR 22 Class B AS NZS CISPR 24 RoHS UL 60950 power adapter Table 6 GXP2124 Technical Specifications GXP2124 Protocols Standards SIP RFC3261 TCP IP UDP RTP RTCP HTTP HTTPS ARP RARP ICMP DNS A record SRV and NAPTR DHCP PPPoE TELNET TFTP NTP STUN SIMPLE 80...

Page 9: ...802 1Q 802 1p and Layer 3 ToS DiffServ MPLS QoS Security User and administrator level passwords MD5 and MD5 sess based authentication AES based secure configuration file SRTP TLS 802 1x media access control Multi language English German Italian French Spanish Portuguese Russian Croatian Chinese Korean Japanese Upgrade Provisioning Firmware upgrade via TFTP HTTP HTTPS mass provisioning using TR 069...

Page 10: ... LINE STATUS INDICATOR Displays the name of the account that is in use Select another account by pressing the LINE key on the left side SOFTKEYS Idle Screen SwitchSCR Press this button to toggle between different idle screens default idle screen weather information stock information and currency information ForwardAll Unconditionally forward the phone line account 1 to another phone MissedCalls Th...

Page 11: ...l when the phone is ringing EndCall End the active call Transfer Transfer softkey will show up after pressing TRAN button and entering transfer target number Press Transfer softkey to do blind transfer Split In auto attended transfer mode after establishing the second call press Split to quit transfer and go back to normal talking status ConfCall Conference the active calls ReConf Re establish the...

Page 12: ...button on keypad to select ok This will be displayed once the agent is signed in to the call queue STATUS ICON Shows the status of the phone using icons as shown in the next table Table 8 LCD Icons Icon Definition DND idle ON when Do Not Disturb is activated in idle screen Forward All All incoming calls will be forwarded to the configured number Forward on Busy Calls will be forwarded when phone i...

Page 13: ... phone system to response before the keypad entry Handset Mode Speaker Mode Headset Mode Calling out Phone is calling out Calling in Phone is ringing with incoming call Incoming Call The current call is an incoming call Outgoing Call The current call is an outgoing call Call Failed Fail to establish call SRTP SRTP is used during the call MUTE Call On Hold Call Active Conference Call Core dump Core...

Page 14: ...llows you to make phone calls via handset speakerphone or headset mode During the active calls the user can switch between the handset and the speaker by pressing the speaker key or switch between the handset and headset by pressing the headset key For headsets to operate the user must plug the headset to an RJ9 port on the phone which allows the user to pick up speak or hang up calls Multiple SIP...

Page 15: ...mber Press the SEND key or press the DIAL softkey 2 REDIAL To redial the last dialed phone number When redialing the phone will use the same SIP account as was used for the last call Thus when the third SIP account was made for the last call call attempt the phone will use the third account to redial When the phone is onhook press SEND key directly to redial OR Take Handset SPEAKER Headset off hoo...

Page 16: ... the right hand side of the phone can be configured for speed dial Press the speed dial button to automatically call the assigned extension If Speed Dial Via Active Account is selected instead of Speed Dial on that Multi Purpose Key it will act just like speed dial but based on the current active account For instance if the phone is offhook and account 4 is active by pressing this key it will call...

Page 17: ...ook the phone dial 123 followed by DIAL softkey or SEND 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when completing Direct IP calls ANSWERING PHONE CALLS Receiving Calls 1 Incoming single call Phone ri...

Page 18: ...he waiting line to transfer the call Hang up the call after transfer is successful 3 Auto Attended Transfer To make attended transfer in an easy way users could enable Auto Attended Transfer under Web GUI Advanced Setting Page To complete attended transfer using Auto Attended Transfer mode follow the steps below GXP2124 is in an active call Press TRANSFER button It will bring up another line using...

Page 19: ... conference by calling another number when the current line is in talking or conference Also the conference can be re established by pressing the ReConf softkey when the conference is on hold Easy Conference mode can be used combined with the traditional ways to establish the 5 way conference above 1 Initiate a Conference Call Establish one call Press CONF button and a new line will be brought up ...

Page 20: ... or 4 check missed calls using the menu Busy Lamp Field The Multi Purpose Key buttons can be configured for Busy Lamp Field function with a specified account When BLF is configured on one of the multi functional buttons the Speed Dial function will work when that line is not in use Call Pick Up is supported when user presses a flashing BLF key Eventlist BLF The Multi Purpose Key buttons can be con...

Page 21: ...unt on one of the accounts on the phone In addition they would need to navigate to Settings Basic Settings on the web UI and set the line to Shared Line with the corresponding account If the user requires more shared call appearances the user can configure multiple line buttons to be shared line buttons associated with the account For more information on configuring SCA to work on Broadsoft platfo...

Page 22: ...y or SEND button 93 Cancel Delayed Call Forward Offhook dial 93 and the phone will hang up CUSTOMIZED LCD SCREEN XML Grandstream GXP2124 Enterprise IP phone supports 1 XML Custom Screen 2 XML Downloadable Phonebook and 3 XML application Please refer to the following link for documentation and templates 1 XML Custom Screen custom idle screen logo softkey layout and etc http www grandstream com prod...

Page 23: ...k status account status software version MAC address and hardware version of GXP2124 Phone Book Displays the phonebook edit entries search entries and downloads phonebook XML file from the server path as configured in phone s web GUI Advanced setting page LDAP Directory Displays the LDAP directory downloads directory and configure LDAP filter Instant Messages Views received instant messages Direct...

Page 24: ... IP location if available Also the phone will download secondary language if available Time Settings Users can set the date and time on the phone Press MENU button to select the sub menu Press left arrow button or follow the soft keys to return to the main menu Config Press MENU button to display the configuration selections SIP To change SIP server settings for SIP account SIP Proxy Outbound Prox...

Page 25: ...d diagnostic mode Press left arrow button or follow the softkeys to return to the main menu Network To select IP mode DHCP Static IP PPPoE to setup PPPoE IP address Netmask Gateway address DNS Server 1 and DNS Server 2 to set up 802 1X mode Mode Identity MD5 Password Call Features To enable disable and configure Forward All Forward Busy Forward No Answer No Answer Timeout press Call Features and s...

Page 26: ...ference Do Not Disturb Forward Call Ring Tone Ring Volume LCD Contrast LCD Brightness Download SCR XML Erase Custom SCR Display Language Time Settings Back SIP Upgrade Factory Reset Layer 2 QoS Headset Type Back Audio Loopback Diagnostic Mode Keyboard Diagnostic Back Factory Function Config Enable DND Disable DND Back Default Ring Ring1 Ring2 Ring 3 Back Do Not Disturb Ring Tone Account SIP Proxy ...

Page 27: ...will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use http 192 168 0 60 in the address bar your browser 3 The default administrator password is admin the default end user password is 123 Administrator level could access all the pages end user level could access status and basic setting pages NOTE When changing any settings always SUBMIT them by p...

Page 28: ...al SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT If using a Public IP address set this parameter to No NAT Traversal under Account Setting page Default setting is No Enable the device to use NAT traversal when it is behind firewall on a private network Select Keep Alive Auto STUN with STUN server path configured too or other option according to the network ...

Page 29: ...e current time on the phone system Registered Indicates whether accounts are registered to the related SIP server PPPoE Link Up Indicates whether the PPPoE connection is enabled if connected to a DSL modem NAT type will display here too Service Status GUI shows the GUI status running or stopped Phone shows the phone status running or stopped Core Dump Download core dump file for troubleshooting wh...

Page 30: ...Watcher This option has to be supported by a presence server and it is tied to the Do not disturb status of the phone 6 Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature 7 Speeddial via active account This option will act just like speed dial but base...

Page 31: ...or the MPK during the call When using Dial DTMF Enable MPK Sending DTMF under Advanced Setting has to be set to Yes This option is not binding to the account 7 Call Return The last answered calls will be dialed out The username and UserID should be blank when using Call Return This option is not binding to the account 8 Transfer This option will allow user to enter the extension number to transfer...

Page 32: ...ording to the specified time zone If Allow DHCP Option 2 to override Time Zone setting is checked the time zone will be overridden by the DHCP server Self Defined Time Zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default is set to MTZ 6MDT 5 M4 1 0 M11 1 0 MTZ 6MDT 5 This indicates a time zone with 6 hours offset with 1 ...

Page 33: ...124 LCD when Enable Currency Update is set to Yes and pressing the SwitchSCR soft key three times By default the stock code configured on the GXP2124 is EUR USD GBP USD CAD USD AUD USD CNY USD JPY USD LCD Backlight Brightness Set the LCD brightness level for idle state and active state Range from 0 to 8 where 0 means off and 8 means the brightest Default setting is 6 for active and 2 for idle LCD ...

Page 34: ...ay a Headset icon In this mode if pressing Speaker button or softkey headset will be used by default When there is an incoming call press LINE button Answer softkey or Speaker button headset will be used When there is an active call press HEADSET button to toggle between Headset and Speaker Headset Type Set headset type to Normal for regular RJ9 headset or Plantronics EHS for Plantronics EHS heads...

Page 35: ...ation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT Default is No Keep alive interval This parameter specifies how often the GXP2124 sends a blank UDP packet to the SIP server in order to keep the NAT pin hole open Default is 20 seconds Use NAT IP NAT IP address used in SIP SDP message Default is blank STUN Server IP address or Domain name...

Page 36: ... server via a secured HTTP connection For example provisioning mycompany com Note HTTPS default port is 443 Firmware Server Path Defines the server path for the firmware server It can be different from the Configuration server which is used for provisioning For example firmware mycompany com 6688 Grandstream 1 0 0 6 Config Server Path Defines the server path for provisioning it can be different fr...

Page 37: ...send the inform packets to the ACS Connection Request Username Enter the connection request username This is the user name for the ACS to connect to this device Connection Request Password Enter the connection request password This is the password for the ACS to connect to this device Authentication Method Select the authentication method among No authentication Basic or Digest Connection Request ...

Page 38: ...n the phone is taken offhook Auto recover from abnormal By default is Yes Phone will auto recover and work normal if set to Yes Syslog Server The IP address or URL of System log server This feature is especially useful for ITSPs Syslog Level Select the syslog level for GXP2124 to report Default is NONE The level is one of DEBUG INFO WARNING or ERROR Syslog messages are sent based on the following ...

Page 39: ...for the caller ID The Caller ID can be configured as a particular caller ID or Alert Info text When a particular call ID is configured in the Caller ID the selected ring tone will be used when the incoming call is from the Caller ID System Ring Tone will be used for all other calls If server supports Alert Info the Alert Info text can be mapped to the 3 customized ring tones For example if you con...

Page 40: ...et to Yes Multi Purpose keys can be sent as DTMF during the call Disable DND Button Default is No If set to Yes the DND button on keypad will be disabled Disable Transfer Default is No If set to Yes transfer will be disabled Auto Attended Transfer Default is No If set to Yes the phone will use attended transfer by default Configuration via Keypad Menu Configures the access control of configuration...

Page 41: ...nguage File postfix has NL string in it then the phone will request gxp_NL txt instead of gxp txt User can only load one secondary language Supported downloadable language Czech Croatian Estonian French German Italian Polish Portuguese Slovak Slovenian and Spanish How to set up Download Language This is similar to updating firmware in your local network environment 1 Get the language file gxp txt ...

Page 42: ...atted like one Authenticate ID SIP service subscriber s Authenticate ID used for authentication It can be identical to or different from SIP User ID Authenticate Password SIP service subscriber s account password for GXP2124 to register to SIP servers of ITSP Name SIP service subscriber s name that is used for Caller ID display DNS Mode The default is set to A Record If users wish to locate the se...

Page 43: ...select sip or sips in this mode Default is sips Use Actual Ephemeral Port in Contact with TCP TLS Enable to use actual ephemeral port in contact with TCP TLS Default is No Check Domain Certificate Enable to check the domain certificate Default is No Remove OBP from Route The SIP Extension notifies the SIP server that it is behind a NAT firewall Validate Incoming Messages This configuration selects...

Page 44: ...e SIP Extension to notify SIP server that the unit is behind the NAT Firewall Voice Mail UserID When configured user can access messages by pressing MSG button This userID is usually the VM portal access number Note If server side feature code is used for VM portal access number please also configure Enable Call Features to No under account setting page to use non local feature code Send DTMF This...

Page 45: ... some cases where the user wishes to dial strings such as 123 to activate voice mail or other applications provided by their service provider the should be predefined inside the dial plan feature An example dial plan will be x which allows the user to dial followed by any length of numbers BLF Call pickup Prefix Default is This prefix is prepended when answering call with BLF key Delayed Call Forw...

Page 46: ...ined ring tones System Ring Tone when selected all calls will ring with system ring tone 3 Customer Ring Tones when selected incoming calls from designated account will play selected ring tone Ring Timeout Defines how long the phone will ring when receiving a call Default is 60 seconds Line seize Timeout Defines how long before the line can be seized when Share Line is used Default is 15 seconds S...

Page 47: ...rence List or the actual used payload type negotiated between the 2 conversation parties at run time E g if the first codec is configured as G 723 and the Voice Frames per TX is set to 2 then the ptime value in the SDP message of an INVITE request will be 60ms because each G 723 voice frame contains 30ms of audio Similarly if this field is set to 2 and the first codec is G 729 or G 711 or G 726 th...

Page 48: ... account number enter username and user id Conference URI Configure the conference URI when using Broadsoft N way calling feature Special Feature Default is Standard Choose the selection to meet special requirements from Soft Switch vendors Contacts Under web GUI Contacts page users could view and edit the phone s phonebook information Filter by different groups ie All Groups Family Friends Work S...

Page 49: ...s Enter the admin password to access the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Firmware Server Path field Select TFTP or HTTP upgrade method Update the change by clicking the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process Pl...

Page 50: ...gh TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and ...

Page 51: ...oring factory default settings We are not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider INSTRUCTIONS FOR RESTORATION Step 1 Press OK button to bring up the keypad configuration menu select Config press OK to enter submenu select Factory Reset Step 2 A warning window will pop out to make sure a reset is requested and confirmed Step 3 Press th...