Graphite GR910-B, Instruction Manual

service record and a copy should be attached to the 
claim.

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 You must not have modified the construction of the 

stove in any way.

8

 The stove must not have been used for commercial 

purposes (eg rented or holiday accommodation, public 
bar, where the stove’s operation could be subject to 
abuse).

What the Hi-Flame Warranty covers

• Bodywork 
• Doors, Door Handles and Door Hinges 
• Spigot / Flue collar 
• Primary, Secondary and Tertiary Air Controls 
• Ash Pan and Multi-Purpose Tool 
• Enamelling (if applicable) 
• External Riddler Control 
• Boiler and Thermostatic Control

HI-Flame guarantee that your product will be free 
from defective parts, materials and workmanship 
at the time of purchase by the original consumer 
for a period of 1 year for components, bodywork 
casing, door and boiler (parts and labour), excluding 
consumable parts. The optional further 4 Year 
Extended Warranty for the bodywork casing, door and 
boiler (parts only) is only applicable if the Warranty 
Card has been completed in full (including the Installer 
/ installation requirements) and it has been posted to 
Hi-Flame for our records. 
Hi-Flame will repair or replace at its option any stove 
or stove part thereof found to be defective under 
these Warranty Terms and Conditions.

Boiler Warranty Claims

In the case of a suspected leaking boiler the stove 
(see trouble shooting section regarding condensation 
on page 29) must be decommissioned and carefully 
transported to Hi-Flame at the owners expense. If a 
boiler leak through normal operation is confirmed by 
the Hi-Flame technical department pressure tests then, 
under the terms of Hi-Flame’s 1 year or extended 5 
year warranty, your reasonable expenses (provided 
receipts are provided to us) will reimbursed and an 
appropriate replacement supplied, subject to model 
availability.

What the Hi-Flame Warranty DOES NOT cover

In line with other manufacturers the Warranty does 
NOT cover the following ‘consumable’ items
• Fire Ropes and Gasket Seals
• Heat Resistant Glass
• Baffle / Throat plate
• Fire Grate and Fire Grate Carrier Frame
• Fire Cemented Joints
• Fire Bricks
• Painted surfaces

The Warranty does not cover an illegally  
installed stove

 (see point 1 above).

The Warranty does not cover parts deemed to be  
consumables which include paint, firebricks, fire 
grates, vermiculite panels, smoke deflection plates 
(baffle plates), gaskets, rope seals and heat-resistant 
glass. 

Limits of Warranty

The Hi-Flame Warranty is not transferable and applies 
to the original retail purchaser only. It does not cover 
the failure of the appliance due to accidental damage, 
misuse or abuse, modification, illegal installation, 
repairs (other than those by the authorised dealer) or 
failure to maintain the stove in a serviceable condition.
Under no circumstances shall Hi-Flame be liable 
for any incidental or consequential damage claims 
of any nature whatsoever arising from the non-
conformance of the stove under the terms of the 
manufacturer’s Warranty. These include loss of profit, 
commercial losses, transport costs and damage during 
transport, costs in connection with any dismantling 
and reassembling of the stove and its installation 
components.

The terms and conditions of the warranty do not 
affect, nor or they intended to affect, your  
statutory rights

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