6-2
Troubleshooting
6.1
The Cutting Plotter Does Not Operate When Turned On
Symptom
The STATUS lamp on the
control panel does not light
up.
The STATUS lamp on the
control panel lights up, but
nothing appears on the
display panel.
Cause
Power is not being fed to the cutting
plotter.
The cutting plotter is defective.
Solution
Check to confirm that the power cord
is securely connected to the cutting-
plotter AC line inlet and the electrical
outlet.
Contact your sales representative or
nearest Graphtec dealer.
6.2
The Cutting Plotter Does Not Operate Correctly
Symptom
OFFSCALE is displayed
when data is received.
Some areas cannot be cut.
Cannot maintain the cutting
conditions
Cannot change the cutting
conditions
"LOAD MEDIA" is displayed
even when the medium has
been loaded.
The medium is skewed.
The medium is suddenly fed
forward.
Abnormal noise is
generated by the cutter
during cutting.
Misaligned plotting.
The start and end points do
not meet.
Plotting and cutting are not
aligned.
Cause
The data received lies outside the
cutting/plotting area set.
The data received is larger than the
cutting/plotting area set.
The cutter-pen condition-setting
priority is set to PROGRAM.
ENTER was not pressed after the
settings were changed.
The medium is semi-transparent and
is not detected by the media sensors.
The medium is not detected by the
media sensors due to strong
reflected light.
The medium is not loaded so that it
passes the media sensors.
The right-hand pinch roller is not
positioned over the right-hand long
grit roller.
The left-hand pinch roller is not
positioned over the left-hand grit
roller.
The medium was loaded at an angle.
The length of the medium to be cut
was not drawn out first when the
medium was loaded.
The selections for medium loading
are incorrect.
The cutter plunger tip is in contact
with the medium.
The paper is not acclimated to its
environment, and therefore the paper
is expanding or contracting during
plotting or cutting.
Solution
Set the cutting/plotting area.
Check the page-length setting.
Replace with a larger-size medium.
Reduce the data size.
Set the condition setting priority to
MANUAL.
Check the operation and reset the
cutter-pen conditions.
Set the media-sensor setting to
DISABLE, and set the cutting/plotting
area.
Change the lighting direction and
avoid direct sunlight.
Load so that the medium passes over
the media sensors.
Position the right-hand pinch roller
over the right-hand long grit roller.
Position the left-hand pinch roller
over the left-hand grit roller.
Reload the medium.
Draw out the required length of roll
medium to be used.
Check the medium selection (ROLL1
PRESS ENTR, ROLL2 PRESS
ENTR, SHEET PRESS ENTR).
Adjust the cutter-blade extension.
Reduce the cutting force.
Use the "PAPER READY TIME" and
"PAPER LOAD" functions to
acclimate the paper to its
environment.
