GreatCall splash, User Manual

Page 1: ...User Guide...

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Page 3: ...ar Agents who are trained to provide help in uncertain or unsafe situations 24 hours a day 7 days a week We welcome your feedback anytime If we can help you be more prepared please write us at GreatCa...

Page 4: ...mer Service number 1 800 463 5412 to your personal contact list or cell phone You should store this phone number because there may be some unique circumstances when you will need to contact GreatCall...

Page 5: ...ation 14 Go online or call to set up your account 15 Turn on the Splash to activate 16 SECTION 2 CHARGINGTHESPLASH 19 The Charging Cradle 19 Setting up the Charging Cradle 22 Charging theSplash 24 Whe...

Page 6: ...with theSplash 36 Answering Incoming Callson theSplash 36 Connecting with UrgentCare 38 About theService Indicator 39 Aboutthe Battery Indicator 40 Attaching AccessoriestoyourSplash 41 The Keychain At...

Page 7: ...ocate YourSplash Using GreatCallLinkTM 48 Manage JustIn Case Notes 50 Manage your Billing Information 51 TERMSAND CONDITIONS 52 MONTHLYCHARGES 64 OUR 30 DAYRETURN POLICY 64 HEALTH ANDSAFETYINFORMATION...

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Page 9: ...ash Charging Cradle Power Cord Keychain Attachment User Guides TohelpmaketheSplashmoreconvenientforyou wealsooffer otheraccessoriesandservices Tolearnmoreorpurchase goto www greatcall comorcallCustome...

Page 10: ...8 THESPLASH Battery Indicator Power Button FRONT LEFT SIDE Microphone Call Button Service Indicator Speaker...

Page 11: ...ngthoftheSplash CallButton Allowsyoutocallthe5StarCenteror9 1 1 ServiceIndicator Indicatesthepresenceofwirelesscoverage andthattheSplashisreadytouse Speaker Allowsyoutohearthe5StarAgent 9 1 1Operator...

Page 12: ...34567 MODEL APT230 FCC ID P4M APT230 QUALCOMM 3G CDMA 1234567 MODEL APT230 FCC ID P4M APT230 QUALCOMM 3G CDMA Made in China 13 08 BACK RIGHT SIDE Accessory Slot Serial Number Charging Contacts Reset B...

Page 13: ...ntacts AllowschargingwiththesuppliedCharging Cradle AccessorySlot Allowsyoutoattachaccessories SerialNumber Thisnumberisusedforactivating ResetButton DONOTUSEunlessyouareinstructedtodosoby aGreatCallR...

Page 14: ...alocation wherethedevice ssoundsmaybedisruptive youmaywantto turnoffyourdevice Makesuretoturnitbackonafterwardso thatitisreadyforanyunsafesituationyoumayencounter Ifyou areinanoisyarea youmayneedtomov...

Page 15: ...yfailtoactivate Ifthedevicefailedtoactivate power offandstartwithStep IMPORTANT To ensure that your Splash is activated successfully it is important that you follow these simple steps when activating...

Page 16: ...must be U S based and not a PO Box and phone number The billing address The email address of the person managing the account A valid credit or debit card Name and phone number of at least one emergenc...

Page 17: ...r your Splash Serial Number found on the back of the device and follow the instructions to set up your account If you are an existing GreatCall customer and would like to replace upgrade or add a Spla...

Page 18: ...ents you will hear Setting up device please wait followed by Welcome to 5Star 3 The Service Indicator in the middle of the Call Button will begin blinking green indicating the device is working 4 Once...

Page 19: ...f the Call Button is blinking green Ifyouhearavoicepromptsaying Unabletoactivate SeeUser Guide please call the 5Star Activation Team at 1 800 675 0158forassistancewithcompletingtheactivation process I...

Page 20: ...e deviceisoff pressthepowerbuttonagain Youwillhear Settingupdevice pleasewait repeatseveraltimesasthe deviceactivates Afterafewminutesyouwillhear Welcometo 5Star confirmingyourSplashhasbeenactivatedan...

Page 21: ...available Out of the box the device is only partially charged It is important that you fully charge your device after activating The Charging Cradle The Charging Cradle allows a simple way of storing...

Page 22: ...20 TOPVIEW SIDEVIEW Position Guide Charging Contacts Power Connector POWER CORD Power Cord...

Page 23: ...he Splash in the Charging Cradle Charging Contacts Allows charging of the Splash when cradled Power Connector Allows connection with the Power Cord to power the Charging Cradle Power Cord Provides pow...

Page 24: ...ging Cradle DO NOT PLACETHECHARGING CRADLEIN A LOCATIONWHEREIT COULD GETWET 2 Plug the small end of the Power Cord into the Charging Cradle s Power Connector located on the side 3 Place the Charging C...

Page 25: ...tplacetheChargingCradleinareaswhereitcangetwet IfyourSplashhappenstogetwet pleasebesuretodryit beforeplacingitintotheChargingCradle Failuretodosomay causeanelectricalshockorfirehazard TheSplashisrated...

Page 26: ...Charging theSplash 1 Align the Splash with the Charging Cradle so that it is oriented in the same way as displayed in the Position Guide on the Charging Cradle Aligning theSplash with the Charging Cra...

Page 27: ...rging Cradle until the Charging Contacts on both the Splash and Charging Cradle make contact You will hear a tone from the Speaker indicating that the device is placed properly and charging Inserting...

Page 28: ...g that it is no longer charging Unless additional charging is required the Battery Indicator will turn off to save power When to Charge theSplash Always place your Splash in the Charging Cradle when n...

Page 29: ...l power back on shortly after it is placed in the Charging Cradle To protect the battery the Splash will automatically stop charging if the device temperature drops below 32 F or over 113 F Charging w...

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Page 31: ...ernatively lowering your Splash into the Charging Cradle will also turn on the device if it was previously off 2 After a few moments you will hear a tone and a voice prompt of Welcome to 5Star The Ser...

Page 32: ...ediateaccess tohelpinanuncertainorunsafesituation NOTE Turning offtheSplash 1 To turn your Splash off press and hold the Power Button until you hear a tone and voice prompt of Powering Off 2 The Batte...

Page 33: ...someone is following me I think someone is in my house I have this weird tingling in my arm and I am not sure what to do General assistance I locked myself out of my house without the keys I m having...

Page 34: ...Agent will assist you Where to Use theSplash You can use your Splash at home or on the go wherever you have cellular service The Splash is also waterproof so you don t have to worry about using it in...

Page 35: ...sure to dry it as soon as possible especially before placing into the Charging Cradle IMPORTANT Calling 5Star 1 FirmlypressandreleasetheCall Button You willheara voicepromptof Calling5Star and youwil...

Page 36: ...o 5Star RequiresEmergencyAssistance If you call 5Star and the 5Star Agent determines that you need emergency assistance the Agent will connect you directly to 9 1 1 emergency services 5Star Agents may...

Page 37: ...rgency contact information please regularly check your Personal Profile located at mygreatcall com See Section 4 Managing Your Account for more information IMPORTANT Ifyouendthecallbeforespeakingwitha...

Page 38: ...Now then release the button 2 To end the call press and release the Call Button You will hear a tone and a voice prompt of Call Ended Answering Incoming Callson theSplash If you call 9 1 1 on your dev...

Page 39: ...l Button and speak into the Microphone located at the top of the device 2 To end the call press and release the Call Button again Ifthepersonyouwerespeakingwithhangsupfirst yourSplash willautomaticall...

Page 40: ...u with unlimited health advice from experienced registered nurses in English or Spanish 24 hours a day 7 days a week To access a live nurse 1 Press the Call Button 2 When a 5Star Agent answers ask to...

Page 41: ...ter of the Call Button The Service Indicator will show whether or not you have wireless coverage and if the device is powered on and ready to use Color Pattern Meaning Green Flashing Good wireless cov...

Page 42: ...corner of your Splash The Battery Indicator shows the device s battery status Color Pattern Meaning Green Solid Battery isfullycharged Readyto use Green Flashing Batteryischarging Off Batterydoesnotre...

Page 43: ...sh To attach a compatible accessory slide the accessory down into the Accessory Slot until it clicks into place To remove the accessory gently push the latch on the accessory 1234567 MODEL APT230 FCC...

Page 44: ...chain Attachment TheKeychainAttachmentconsistsofadouble endedclaspand akeychainclip ThekeychainclipcanbeattachedtotheSplash usingtheAccessorySlot Thedouble endedclaspisusedfor attachingyourkeystotheke...

Page 45: ...ting to www mygreatcall com on your computer s web browser and following the easy instructions to create an account Once registered you can go to www mygreatcall com to log into your MyGreatCall accou...

Page 46: ...rmation and return later to www mygreatcall com to easily update or add more information It is a good idea to periodically review the information to be certain it is still accurate Typical information...

Page 47: ...rive including make model color and license plate number If you do not have access to www mygreatcall com you will be able to provide us with your Personal Profile details securely by phone fax or mai...

Page 48: ...E Send a TestCall toYourSplash You can confirm that your Splash is functioning properly by using the automated Test Call feature within MyGreatCall Our 5Star agents are helping other customers with re...

Page 49: ...automatically end the call once the Test Call message has completed Please remember that our 5Star Agents are helping other customers with real situations If you feel the need to press the Call Butto...

Page 50: ...e Ping My Device tone will play for a limited time and then stop If you find your Splash while the special tone is playing press and release the Call Button to end the tone LocateYourSplash Using Grea...

Page 51: ...s to the last known location of your Splash Update the location to get the latest whereabouts of your Splash Quickly identify the battery level and whether your Splash is powered on or off View a quic...

Page 52: ...ch as future events names of people you ll be with and hearing or speech conditions This information will be used by The 5Star Agent to better assist you during your calls Once logged into your MyGrea...

Page 53: ...o www mygreatcall com and update your billing address and credit card information as well as review your payment history This is particularly useful if you know the credit card you have on file is abo...

Page 54: ...AT WAIVES YOUR RIGHT TO A JURY TRIAL AND A CLASS ACTION WAIVER A CHOICE OF LAW PROVISION AND A FORUM SELECTION CLAUSE HowYour 5StarServiceWorks 5Star system is only available in the United States 5Sta...

Page 55: ...ning the content and accuracy of your personal profile with 5Star Your ResponsibilityTo PayFor 5StarService You are responsible to pay for your 5Star service on time and unless the law provides otherw...

Page 56: ...ne using the service through 5Star on your behalf You agree that our agent may share your information with any authorized person calling the service on your behalf EndingYour 5StarService You can canc...

Page 57: ...ar is not required to release any audio or physical records that are created as part of the 5Star Service without a subpoena unless otherwise required by law We will do our best to accommodate you if...

Page 58: ...istance or otherwise confirm that an emergency exists We will attempt to have an agent contact you after you have completed a 9 1 1 call to make sure that you do not need additional assistance but can...

Page 59: ...service is being used for any purpose that would allow us to terminate it Your Privacy Some of our key privacy practices are outlined in this section For a complete description of our privacy practice...

Page 60: ...rranties or representations as to the accuracy correctness reliability or otherwise with respect to the service and we assume no liability or responsibility of any kind for omissions or errors in the...

Page 61: ...eration maintenance installation or adjustment or f installation maintenance and service of the Splash During the applicable warranty period we will repair or replace at our sole option without charge...

Page 62: ...each of contract personal injury or products liability is limited to any charges due and owing by you to us 5 neither you nor we can recover punitive damages treble consequential indirect or special d...

Page 63: ...n t resolve it that way we both agree to use confidential binding arbitration not lawsuits except for small claims court cases to resolve the dispute We agree that any controversy or claim between us...

Page 64: ...arbitrator including any finding of fact and or conclusion of law against either you or us shall be confidential unless otherwise required to be disclosed by law or by any administrative body and may...

Page 65: ...on AAA its Rules and Procedures and how to file an arbitration claim you may call AAA at 800 778 7879 write the AAA at 1633 Broadway 10th Floor New York New York 10019 or visit the AAA website at htt...

Page 66: ...it in any one instance will require us to waive any other instance or breach In some circumstances we might decide to provide you service voluntarily even if you would not otherwise qualify This will...

Page 67: ...refundable You will be charged a 10 restocking fee HEALTH ANDSAFETYINFORMATION GreatCall recommends that you read all of the Health and Safety information concerning your Splash Visit www greatcall co...

Page 68: ...maker or implantable cardioverter defibrillator to avoid potential interference with the device Persons who have such devices Should ALWAYS keep the mobile device more than six 6 inches from their imp...

Page 69: ...e party responsible for compliance could void the users authority to operate the equipment 5Star is not a substitute for 9 1 1 In the event of a critical emergency always contact 9 1 1 immediately By...

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Page 71: ...GreatCall 5Star and GreatCall Link are trademarks of GreatCall Inc registered and or pending in the United States and other countries Copyright 2015 GreatCall Inc...

Page 72: ...www greatcall com 5STAR G2 USERGUIDEV5...