13
12
With 0384 successfully pair-up with your
smartphone, the measurement data will be
transmitted to your mobile via Wi-Fi.
ONLY when the measuring results are attached to a
specific User ID will it be transmitted to your mobile
after measurement.
The symbol will disappear after successful data
transmission, and you may check your personal
health data stored in your smartphone.
If the data transmission fails, the symbol will
remain. The pending measurement data will be
temporarily kept in the scale and transmitted to your
smartphone when next measurement is complete.
Successful Wi-Fi
Connection
Data transmitting to
wireless wellness system:
-If SUCCEED, the symbol
disappears;
-If FAIL, the symbol
remains.
Manage Your Health
Data Transmission
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Low Battery. The device
will power off.
Replace all four batteries in the
same time. Please purchase the
authorized batteries for
replacement.
When Measuring ...
Problem
Root Cause
Solution
Incorrect posture.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Please step on the platform
barefooted and stand still.
The device is located on
the soft ground such as a
carpet OR on a rugged
surface.
Please place the device on a
flat, hard surface.
There has data doesn’t
upload. (The notebook
icon will be displayed.)
Check the Wi-Fi connection.
Troubleshooting
