REO PLUS OWNER'S MANUAL
| 4. WARRANTY POLICY
Remarks:
• For claimed components during the warranty period,
dealers/distributors should offer Battery Inspection reports
based on which, Ampere will take steps to replace or provide
other options.
• In all cases, the warranty is applicable from the date of sale to
the original purchaser.
• Ampere warrants that it will either repair or replace any
Ampere-supplied part that is found defective, in material or
workmanship, under normal usage conditions.
• During the warranty period, if any item/component is replaced,
the warranty period will be from the date of sale/purchase and
not from the date of replacement.
Component
Life Cycle from
Date of Purchase
1 Year
Defective part
will be serviced
or replaced with
new part or
equivalent age
part
Warranty Eligibility
& Replacement
Condition
Motor,
Controller,
Charger &
DC to DC
Converter
Component
Life Cycle from
Date of Purchase
2 Years
Eligibility: BMS
failure or capacity
reduction beyond
60% of rated
capacity
Replacement:
Battery pack
service (or) BMS
replacement (or)
New Battery (or)
Equivalent capacity
battery
replacement (based
on inspection
reports)
Warranty Eligibility
& Replacement
Condition
Battery
Remarks:
• Measurement Standard for Remained Capacity: The capacity is
measured at 25°C by fully charging such battery with Ampere
offered charger and discharging the battery
at 15A until battery BMS is cut off by Ampere offered discharger.
• Defective batteries or chargers need to be returned to the
factory by the dealer or service centre.
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