©April 2017
Call Toll free at (800) 269-7130
CIR-RB6000-G1 Revision 1.3
39
Procedures for Obtaining Warranty Service
RMA (Return Merchandise Authorization) Policy:
The customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by
GREEN SERIES™
only. Any shipping
costs after the for-mentioned warranty lengths (starting from the original date of install) on any item returned for repair or replacement is the
customers’ responsibilit
y. All returned parts and equipment must have an RMA number written clearly on the outside of the package along with a
letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted
without a RMA number written on the outside of the package. RMA numbers are only valid for thirty (30) days from the date of issue.
Should you have any problems with your equipment, please follow these procedures to obtain the service:
1.
If the equipment must be repaired, contact our Customer Care Department and a
Service Order Number
will be issued by Customer Care
for dispatch of an authorized technician.
2.
Upon receiving the technician service report,
GREEN SERIES™
will repair or replace your defective parts and will ship replacement parts to
the location specified (dependent on parts availability) via UPS.
3.
GREEN SERIES™
will pay for shipping to and from the customer only within the time allocated under the warranty time-line following the
original product installation date. Following this period all shipping fees for post warranty repairs are the sole responsibility of the
customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue
remuneration for such issues with their selected carrier.
After Warranty
–
Post Warranty Repair
For post warranty repair, the procedure is the same as outlined above for service and shipping. However, customer is responsible for shipping
charges both ways, labor, trip charges and the current price of part(s) needed to repair the product(s).
WARRANTY EXCLUSIONS
GREEN SERIES™
does not offer technical support for any product or parts installed by other manufacturers. Technical support should be pursued
through channels offered by the equipment’s individual technician
support.
GREEN SERIES™
accepts no liability for problems caused by
after-market hardware modifications or additions.
GREEN SERIES™
is not responsible for giving any technical support concerning the installation
or integration of any component the customer did not pay
GREEN SERIES™
to install.
GREEN SERIES™
is not responsible for loss of time, even with
hardware failure.
GREEN SERIES™
is not responsible for any loss of work (“down time”) caused by a product requiring service. This warranty is null
and void if the defect or malfunction was due to damage resulting from operation not within manufacturer specifications. It will also be null and
void if there are indications of misuse and/or abuse.
GREEN SERIES™
has the option of voiding the warranty if anyone other than a
GREEN SERIES™
authorized technician attempts to service the product.
GREEN SERIES™
will not warrant any problems arising from an act of God (lighting,
flooding, tornado, etc.), electrical spikes or surges, or problems arising out of hardware or additional devices added to complement any
system/component bought at
GREEN SERIES™.
Under no circumstances will
GREEN SERIES™
be responsible for any refund or remuneration
exceeding the original purchase price of the product less any shipping fees.
GREEN SERIES™
will not be held responsible for typographical errors
on sales receipts, repair tickets, or on our websites.
GREEN SERIES™
makes every effort to ensure all information on our websites, owner’s
manuals, marketing and other published materials is accurate.
➢
By using this product, I indicate that I understand and agree to the terms of this warranty.
