www.GreenSeriesFitness.com
©June 2015
Call Toll free (800) 269-7130
CIR-EL7000E-G Revision 1.1
18
12.
GREEN SERIES™
and its Authorized Service Center, dealers or authorized technicians accept no
responsibility for any parts of any products returned for repair to
GREEN SERIES™
.
13.
GREEN SERIES™
makes no warranty either expressed or implied regarding third-party (
non-GREEN
SERIES™
) installed parts, accessories or modifications.
14.
All
GREEN SERIES™
equipment shall be properly cleaned and cared for in accordance to the
procedures outlined the in the owner’s manual.
Return of Non-Defective Products
A non-defective product may be returned to
GREEN SERIES™
within thirty (30) days of the invoice or
installation date for a refund of the original purchase price, not including shipping fees, under the following
conditions/fees:
1.
GREEN SERIES™
will refund the cost of equipment only. Customer is responsible for
shipping and handling fees incurred to and from the product(s) return.
2.
No refund will be granted for equipment which has been opened, used, or tampered with in
any way which jeopardizes
GREEN SERIES™
ability to remarket or resell the product.
GREEN SERIES™
maintains full discretion in decisions regarding product returns.
3.
Any non-defective returns are subject to a twenty-five percent (25%) restocking fee. This
fee will be deducted from the equipment purchase price refund less any shipping or handling
charges.
To return a defective product, please contact the selling dealer or Green Series Customer Service
Department for a Return Merchandise Authorization (RMA) number and follow the Return of Products
Instructions below. The RMA is valid for thirty (30) days from date of issuance.
Returns will not be
accepted without an RMA
. Manufacturer restrictions do apply. Any item missing the UPC on the original
packaging may not be returned.
Procedures for Obtaining Warranty Service
RMA (Return Merchandise Authorization) Policy:
The customer must obtain an RMA number and provide proof of purchase. RMA and services are
rendered by
GREEN SERIES™
only. Any shipping costs after the for-mentioned warranty lengths (starting
from the original date of install) on any item returned for repair or replacement is the customers’
responsibility. All returned parts and equipment must have an RMA number written clearly on the
outside of the package along with a letter detailing the problems and a copy of the original proof of
purchase. No COD packages will be accepted. No package will be accepted without a RMA number
written on the outside of the package. RMA numbers are only valid for thirty (30) days from the date of
issue.
Should you have any problems with your equipment, please follow these procedures to obtain the service:
1.
If the equipment must be repaired, contact our Customer Care Department and a
Service Order
Number
will be issued by Customer Care for dispatch of an authorized technician.
2.
Upon receiving the technician service report,
GREEN SERIES™
will repair or replace your defective
parts and will ship replacement parts to the location specified (dependent on parts availability) via
UPS.
3.
GREEN SERIES™
will pay for shipping to and from the customer only within the time allocated under
the warranty time-line following the original product installation date. Following this period all
shipping fees for post warranty repairs are the sole responsibility of the customer. The customer
