greenfeathers NCTV2A, Quick Start Manual

14

5. Troubleshooting

Having trouble? Here are some answers.

I’m not seeing an image on my TV

1. Is the power supply on?

Make sure the camera’s power supply is 

properly connected to a mains outlet.

2. Is the camera receiving power? 

During operation the camera should feel 

warm to the touch. 

Another way to check the camera is 

receiving power is to take the camera into 

a very dark space so that the night vision 

activates. Point a smartphone or digital 

camera at the front of the camera. If it is 

operating correctly, the camera should see a 

red glow from the IR LEDs.

3. Check wired connections

Make sure there are no loose connections at 

all points of connection.

4. Check TV source

Choose the correct source on your 

television. For direct connections it will be 

something like ‘AV1’ or ‘EXT1’ or if you are 

using our HDMI converter then it will be 

on the corresponding HDMI channel (e.g. 

‘HDMI1’).

5. Is the HDMI converter powered up?

If you are using our HDMI converter, make 

sure it is powered up by using the power 

supply provided.