20
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
SOLUTION
The snow shovel does
not start.
The battery is not charged.
Charge the battery by following the
procedures in the battery and charger
manual.
The lock-out button or trigger
switch were not used properly.
Press and hold the lock-out button,
while holding the lock-out button, press
the switch trigger.
Battery is too cold.
Remove battery from snow shovel.
Bring battery and charger into warm
area for 15 minutes on charge. After 15
mins, remove from charger and install
in snow shovel for use.
The battery is not fully inserted
into the housing.
Check if the battery is fully inserted into
the housing.
Battery may require service or
replacement.
Call toll free helpline, at
1-888-908-6757 or replace battery.
The motor is on, but
the rotor does not turn. The belt is damaged.
Replace the belt.
The snow shovel
leaves a thin layer.
The scraper is worn.
Replace the scraper.
