16
TROUBLESHOOTING
TROUBLESHOOTING EDRIVE AND GLM ALIGNMENT
Status Indicator (Green) Flash / Problem Table
No. flashes/
Problem
Meaning
Possible Causes
Possible Solutions
Meaning
Motor running
2
Infrared beam and/or Bump
edge obstruction N/C beam
removed
IR beam obstructed
Bumper edge pressed
The operator has detected removal of
an obstruction device
• Clear obstruction
• Remove pressure from bump edge
• Set DIP 1 to OFF and press ‘reset’ (RST) button on
MCB for 3 seconds. Relearn any remaining
obstruction detection devices
3
Obstruction detection device
removed
The operator has detected removal of
an obstruction detection device
• Set DIP 1 to OFF and press ‘reset’ (RST) button on
MCB for 3 seconds. Relearn any remaining
obstruction detection devices
4
MCB error
Internal Error
• Power off, and on. If un-resettable replace MCB
5
EB internal error
EB disconnected or ignored from MCB
• Return EB to the installation or resolve EB issue, refer Elite
Manual
9
APE error 1
APE error 1
APE position jump
Severe close range frequency APE
cable disconnected APE cable fault
• Replace APE assembly
• Press ‘reset’ (RST) button on MCB for 3 seconds
• Reconnect APE cable
• Replace APE cable
10
Under speed error
Extreme load on door
• Check for objects causing interference to door
operation
• Check door installation
• Check for damage to motor
• Upgrade to a larger operator
12
Thermal overload
Motor overheating
• Use operator less frequently
• Upgrade to a high cycle operator
14
Direction error
Motor connections altered
Change door direction and reset limits
15
Clutch slip (if fitted) No
speed detected Contactor
failure
Clutch adjustment set too low Motor
stalled
Extreme vibration or impact during
transit
Power supply issue
• Check clutch adjustment
• Check door for mechanical failure or motor fault
• Replace MCB
• Check incoming power supply
Constant Flash
Due for service
Door is due for routine service
Contact your local door dealer to arrange service
No Lights
Displayed
Power failure – No lights on
MCB or Controller
*With lights on at MCB
Power supply not correctly
connected
*Bad connection to Controller
• Check transformer
• Check power supply wiring
• *Refer below if lights are on at MCB and not on
Controller
Push button
not responding
Operator does not drive up
and / or down
Bad connection to Controller
Damaged Controller cable Controller
buttons forced and dis-lodged from
rear of lid
• Check RJ45 plugs are clipped in securely at
Controller and MCB
• Check connections
• Replace Controller cable
• Replace Controller
Open or Close
button not
responding
but green light
comes on
Coil failure or incorrect motor
wiring if green light on whilst
holding up or down button
and operator does not move
in one direction
Extreme vibration or impact during
transit
Incorrect motor terminal connection
• Replace MCB
• Correctly wire the motor
IMPORTANT NOTE:
If a problem is found with an installation, be sure to read the troubleshooting guide thoroughly. If the problem persists call Chamberlain for
technical assistance on 1800 638 234 or email customerservice@chamberlainanz.com in Australia or in New Zealand call 0800 653 667.
