Grohe Sense, User Manual

Page 1: ...USER GUIDE GROHE SENSE GUARD GROHE SENSE GROHE SENSE APP Version 1 June 2020 Latest version available at help grohe sense com ...

Page 2: ...ense Guard 10 2 2 2 Connect GROHE Sense 14 2 2 3 What to do if the devices don t connect 18 2 3 Get to know GROHE Sense app define the preferences of the devices and your account 22 2 3 1 Get to know the main features of GROHE Sense app 22 2 3 2 GROHE Sense Guard GROHE Sense Define the device preferences to fit your house 24 2 3 3 GROHE Sense Guard Firmware update 26 2 3 4 GROHE Sense Guard Define...

Page 3: ...our house is equipped with a reliable solution for every day where you no longer have to worry about water damage The system consists of two smart devices GROHE Sense and GROHE Sense Guard and a smartphone app GROHE Sense Each of the devices can be used individually if more devices are installed in property they all work together to provide a higher level of water security GROHE SENSE GUARD THE SM...

Page 4: ...tible with operating system versions Android 6 0 Apple iOS 10 During the installation process the requested permissions need to be granted to the app to function correctly especially the permission to send push notifications to alert you in case of detected leaks It is possible to download and run the app on a tablet but for the best user experience we recommend the use on smartphones 6 7 GROHE SE...

Page 5: ...RTPHONES GROHE Sense and GROHE Sense Guard can be linked only to one account in the app If you would like to access the account on multiple devices this is possible you can be logged into the GROHE Sense app with the same account on multiple smartphones in parallel Same information will display on all phones data is stored in the GROHE Sense Cloud not on your mobile device NOTE The password needs ...

Page 6: ...he button Use planning ID For experts only Continue without a planning ID by tapping the button Connect now 4 Enter a name for your device and assign it to a house and a room in the house If you haven t created a house or a room yet you will be automatically requested Tap the button Next 5 Activate your device for Wi Fi integration according to the instructions on the screen Plug in GROHE Sense Gu...

Page 7: ... on a sticker on the device by the power cable and also on the cover page of the product manual If your device does not appear here try to reset the device 8 Return to the GROHE Sense app and enter the credentials of your home s Wi Fi network to connect your device If no Wi Fi networks are shown this might indicate a device malfunction In this case contact the GROHE customer support You will recei...

Page 8: ...p the button Next You can edit these preferences also at any time later after you have successfully connected the device 5 Activate your device for Wi Fi integration according to the instructions on the screen Insert the batteries GROHE Sense starts flashing blue and remains available for Wi Fi connection for 5 minutes If you do not connect the device in 5 minutes take out all 3 batteries wait 30 ...

Page 9: ...ame and password can be found on a sticker on the device on the underside If your device does not appear here try to reset the device 8 Return to the GROHE Sense app and enter the credentials of your home s Wi Fi network to connect your If no Wi Fi networks are shown this might indicate a device malfunction In this case contact the GROHE customer support You will receive a notification when your d...

Page 10: ...T CONNECT STEP 1 CHECK WHETHER YOU HAVE SUFFICIENT WIRELESS NETWORK COVERAGE There may be a problem with your wireless network coverage See below for some potential causes and solutions An app for testing your wireless network may be a useful way to identify any problems e g Android Wi Fi analyzer iOS Wi Fi SweetSpots DISTANCE POTENTIAL PROBLEM The device is too far from the router TEST Check the ...

Page 11: ...ivated by default It usually needs to be set up manually If you have activated MAC filtering please deactivate it or add the MAC address of the GROHE Sense to your router s list To find out the MAC address of your GROHE Sense download the app for testing your wireless network and initiate the device s integration mode blue flashing LED by inserting the batteries Then connect the device to your sma...

Page 12: ...cted to your account By tapping on any of the devices you can access more detailed information Colored dot indicating the device status GREEN all is ok ORANGE attention required RED immediate attention required Buttons leading to device related messages displayed only if new messages have been received To manually trigger a data refresh in the app swipe on this screen from top to bottom BOTTOM PAR...

Page 13: ...omatic shut off triggered by GROHE Sense works when GROHE Sense sensor is installed in the same virtual house Garden sprinkler mode GROHE Sense define the values according to your location and your personal preferences Upper and lower threshold limits for temperature and humidity To edit the device preferences follow these steps 1 On the overview screen tap on the device for which you would like t...

Page 14: ...r GROHE Sense Guard If the button does not appear on the overview screen anymore you can always go to the device preferences tap on a device scroll to the bottom of the page and tap on the button Preferences and scroll down to the firmware section 2 In all cases proceed by tapping the Start now button 3 only if the app shows you this step Unplug your GROHE Sense Guard and plug it in again after 5 ...

Page 15: ...e steps 1 Go to your account by tapping the icon of a person in the navigation bar 2 Select a house 3 Tap on the option Water management 4 On the Water management screen you can View and edit your water costs View and edit your energy costs View and edit your heating type Reset your personalized values to the preset prices You can access and edit these costs at any time in future If you make chang...

Page 16: ... your house 3 Tap the button Add insurance 4 Read the information and tap the button Continue 5 Select your insurance company 6 Read the information for participating insurers enter an identification number required by your insurer check the box and tap the button Continue Finally you will be informed about a successful link NOTE By setting a link to a participating insurer you might be requested ...

Page 17: ...rgency contact person and tap the Save button IMPORTANT After entering a new emergency contact in the app an automatic e mail is sent to this person He or she must confirm in the e mail that they agree with receiving e mails in future related to your GROHE Sense devices Without this confirmation the emergency function will not be activated for this person You can return to the Emergency contacts s...

Page 18: ...h the use of GROHE Sense app 3 GROHE SENSE GUARD IN DETAIL 3 1 HARDWARE These are the functions of GROHE Sense Guard Detects pipe breaks and shuts water automatically off Detects micro leaks Self learning algorithm to detect unusually high water consumption Constant measurement of flow pressure and temperature Automatic water shutoff when leak is detected by GROHE Sense sensor Tracks your water co...

Page 19: ...OHE Sense flooding alarm Green Firmware update installation in progress Red An event that triggers an automatic valve closure has been detected such as extremely high flow rate maximum volume reached etc OUTLINE LIGHT ON THE DEVICE The outline light of GROHE Sense Guard indicates the following information INTERNET OUTAGE In case of internet outage GROHE Sense Guard continues to shut off in case of...

Page 20: ... the arrows below the graphs Get the exact value by tapping inside the graph area WATER ON OFF VIA THE APP On the GROHE Sense Guard detail screen tap the button at the top of the screen according to the current water flow status and the desired action Turn water off Turn water on GROHE SENSE GUARD PREFERENCES To access GROHE Sense Guard preferences go to the GROHE Sense Guard detail page scroll to...

Page 21: ...ification After you have taken note of the message you can mark it as read 4 1 NOTIFICATIONS RELATED TO WATER LEAK AND WATER SHUT OFF GROHE Sense Guard warns you only when it detects a highly unusual water use pattern that indicates a possible water leak in your system Each alarm should be taken seriously You might experience false alarms after the installation of the device In this case it is nec...

Page 22: ...arge volume of water has been used at once without any stop and as a security measure your water has been shut off This volume was higher than the defined maximum limit in your device preferences GROHE Sense Guard tracks water consumption per water event it starts counting from zero every time when the water flow stops Typical reasons for exceeding the volume limitation are Filling of large bath t...

Page 23: ...Y SWITCHED OFF UNUSUALLY HIGH WATER CONSUMPTION Situation 2 You think that you did not use large amounts of water Solution Check your house for possible causes Running water such as a water faucet unintentionally left open or a leaking toilet Water leaks if you don t see water look for water stains or other signs Depending on the cause and severity take first prevention measures to minimize the da...

Page 24: ...nd valves below the sinks PRESSURE DROP DETECTED DURING WATER SYSTEM CHECK MULTIPLE WATER PRESSURE DROPS DETECTED WATER SUPPLY SWITCHED OFF MULTIPLE WATER PRESSURE DROPS DETECTED Check for leaking toilets Check if you can hear a hissing sound or see dripping in the toilet You can also place some drops of food coloring in the lavatory cistern Wait a few minutes If you see coloring in the bowl you m...

Page 25: ... RECOMMENDATION WHAT TO DO Check why your internet connection dropped If your connection is dropping frequently the following actions could improve the situation Update your device to the latest firmware Move your Wi Fi router closer to the GROHE Sense Guard Purchase and install a Wi Fi repeater which extends the range of your Wi Fi network Check the tips on solving Wi Fi connection issues in the ...

Page 26: ...updated in the app once per day as long as the values stay within the set thresholds Trigger for an alarm of crossing the set thresholds is always active CONTROL VIA SMARTPHONE GROHE Sense is a smart home device that is controlled with the use of GROHE Sense app DEVICE LIGHT LED light of the GROHE Sense indicates the following information DEVICE SOUND ALARM GROHE Sense sound alarm indicates the fo...

Page 27: ...d in the upper part of the screen Preview previous or following time periods by tapping on the arrows below the graphs Get the exact value by tapping inside the graph area GROHE SENSE PREFERENCES To access GROHE Sense preferences go to the GROHE Sense detail page scroll to the bottom and tap the Preferences button The following settings can be edited Upper threshold for temperature Lower threshold...

Page 28: ... etc As a last resort you can use air conditioners or dehumidifiers to improve the situation HIGH HUMIDITY LOW HUMIDITY To increase relative humidity place cups with water in the room close to radiators or use a vaporizer or humidifier The lower upper humidity thresholds are settings you can adjust yourself for each device Reduce the lower humidity threshold if you set it too high or increase the ...

Page 29: ...d the product has stopped working RECOMMENDATION WHAT TO DO Open your GROHE Sense and insert new batteries After this your GROHE Sense reconnects to the Wi Fi network automatically within the next 24 hours If you are not sure if the batteries need to be replaced do the following check 1 Take out all 3 batteries and put them back in 2 Observe the color of the blinking LED light inside the device 3 ...

Page 30: ...onding icon Add a new room Access the list of devices in a room by tapping on the room Rename or delete a device Tap on the icon of a pencil in the top right corner then select which of the devices you would like to rename or delete by tapping on the corresponding icon HOUSE SETTINGS AND FUNCTIONS For each of your houses the following settings and functions can be defined Emergency contacts add pe...

Page 31: ...ITIONAL HELP AND DOCUMENT VALIDITY 9 1 ADDITIONAL HELP For more information about GROHE Sense products and for additional help reach out to GROHE Sense help center at help grohe sense com Latest version of this user guide Latest product manuals Frequently asked questions Contact to customer support Call the local customer support Phone number is indicated in the manual included in the product pack...

Page 32: ...Grohe AG Feldmühleplatz 15 D 40545 Düsseldorf Germany 06 2020 Copyright by GROHE ...