Situation 2:
You think that you did not use a large volume of water.
Solution: Check your house for possible causes of the shut-off:
• An open faucet
• Water leaks, if you don’t see water, look for water stains or other signs
Depending on the cause and severity, take first prevention measures to minimize the
damage. If needed, call an installer, and contact your insurance company. When the risk
has been mitigated, re-open the water supply.
4.1.3. UNUSUALLY HIGH WATER CONSUMPTION
EXPLANATION
Abnormal consumption patterns have been detected. Depending on your device
preferences, your water may have been automatically shut off.
Typical reasons for unusually high water consumption are:
• Filling of large bath tubs
• Long non-stop showers
• Watering of the garden
• Faucet left open unintentionally
• Multiple overlapping water usages (e.g. filling bath tub and showering at the same time)
• Leak in the piping system
RECOMMENDATION WHAT TO DO
Identify the root cause why the water was shut off, and take appropriate action:
Situation 1:
You know that you have used large amounts of water when the GROHE
Sense Guard reacted and there is no water damage.
Solution: Re-open the water supply in the app or on the device; if your water supply was
shut off. You can also consider deactivating the automatic shut-off function in the device
preferences.
UNUSUALLY HIGH WATER
CONSUMPTION – WATER SUPPLY
SWITCHED OFF
UNUSUALLY HIGH WATER
CONSUMPTION
Situation 2:
You think that you did not use large amounts of water.
Solution: Check your house for possible causes:
• Running water, such as a water faucet unintentionally left open, or a leaking toilet
• Water leaks, if you don’t see water, look for water stains or other signs
Depending on the cause and severity, take first prevention measures to minimize
the damage. If needed, shut off your water supply, call an installer, and contact your
insurance company. When the risk has been mitigated, re-open the water supply.
If you get this message repeatedly during normal usage of water, please contact the
customer service.
4.1.4. WATER DETECTED BY GROHE SENSE
EXPLANATION
One of the GROHE Sense water sensors installed in your house detected water.
Depending on your device preferences, your water may have been automatically shut off.
Please note that GROHE Sense is sensitive, and it is enough for a small amount of water
under the device to trigger a flooding alarm.
RECOMMENDATION WHAT TO DO
Locate the GROHE Sense and check why it has detected water. In case of flooding,
GROHE Sense blinks red and sends out an acoustic signal.
Depending on the cause and severity, take first prevention measures to minimize
the damage. If needed, shut off your water supply, call an installer, and contact your
insurance company. When the risk has been mitigated, re-open the water supply.
WATER DETECTED BY GROHE SENSE –
WATER SUPPLY SWITCHED OFF
WATER DETECTED
BY GROHE SENSE
44
45
GROHE
SENSE USER GUIDE
4. GROHE SENSE GUARD WARNINGS AND HOW TO REACT
