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7 Commissioning Error Code
Troubleshooting
Enter the local commissioning home page, and view the fault and alarm information on
the main interface if there are exist after installation. The fault and alarm code on the
ShineServer Page will be the same in the APP.
If you find a fault or alarm, please click it, and then you will be redirected to the interface
of fault explanation and handling tips.
1. Common Fault and warning Codes
Fault code
Fault name
Possible cause
suggestion
Error 200
AFCI Fault
There is a problem on
the wiring connection
1.After shutdown, check the
panel terminal.
2.Decrease AFCI sensitivity
and restart.
3.If error message still exists,
contact manufacturer.
Error 201
Residual current
High
PV panel insulation
problem
1.Restart inverter. (Related
to Grounding fault?)
2.If error message still exists,
contact manufacturer.
Error 202
PV Voltage High
Too many PV panels
connected in series
1.Immediately disconnect the
DC switch and check the PV
voltage.
2.If the fault code still exists
after the normal voltage is
restored, contact manufacturer.
Error 203
PV Isolation Low PV panel insulation
problem
1. Check PV panel and wiring.
Error 204
PV Reversed
PV positive and
negative are
reversed
1.After shutdown, Check the
inverter terminal.
2. Restart inverter.
3.If error message still exists,
contact manufacturer.
Error 300
AC overvoltage
Grid voltage
overvoltage
1.Check grid voltage.
2. If the error message still exists
despite the grid voltage being
within the spec range, contact
manufacturer.
Error 301
AC reversed
AC wiring error
1.Check AC terminals.
2.If error message still exists,
contact manufacturer.
Error 302
No AC
Connection
No AC Connection
1.After shutdown, Check AC
wiring.
2. If error message still exists,
contact manufacturer.
Error 303
NE abnormal
N or PE wring error
1.Check PE wiring.
2.Check N wiring.
Error 304
AC F Outrange
Abnormal grid
frequency
1. Restart inverter.
2. If error message still exists,
contact manufacturer.
Warning
217
BDC Abnormal
ARO battery error
1.Check ARO battery terminals
2.Check the connection.
between the inverter and the
ARO battery.
Warning
218
BDC Bus
Disconnect
Inverter and BDC
wiring failure
1. Check the wire connection
between the inverter and the
ARO battery.
2.If error message still exists,
contact manufacturer.
