2. I’ve been through the troubleshooting steps. What do I do if I meet a
problem at any of these steps? Is my product covered by the
WARRANTY?
•
Grozone controllers are covered by a 3-year warranty (
*
). We will
replace any DAMAGED PRODUCT WITH A BRAND NEW PRODUCT.
•
Covered or not covered? We do not authorize the replacement of fully
working products nor altered (tampered) products. The Troubleshooting
steps will help you identify a damaged product. Do not hesitate to
contact us or contact your retailer to make sure the controller is not fully
working or damaged before returning it to the store.
•
My product is not fully working or damaged, I want a replacement unit:
in order to get a replacement product,
you MUST return all modules
and applicable accessories to the retailer
. To avoid being charged for
the accessories, be sure to include all pieces. Thanks for your
cooperation.
•
Any Grozone Control product that is returned with obvious signs of user
neglect will not be covered by the warranty. Grozone Control exercises
the right to make final decisions in these matters.
(*)
The warranty period begins from the date of purchase at the retail level. The
retailer/consumer must keep their proof of sale/purchase. Otherwise, Grozone
Control will consider the manufacturing date to apply the warranty coverage.
IMPORTANT MESSAGE TO RETAILERS
Retailers must call Grozone Control to get authorisation to replace the
defective product and a RMA number.
1-855-262-1800
WARRANTY & CUSTOMER SERVICE
14
Summary of Contents for Cyclestat-3 CY3
Page 1: ...www grozonecontrol com USER GUIDE CY3 Digital Timer...
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Page 17: ...GUIDE DE L USAGER CY3 S quenceur num rique www grozonecontrol com...
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Page 32: ...Rev 4 0 www grozonecontrol com...
