ELYA
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14. Guarantee
14.1.
Terms and Conditions for United Kingdom & Ireland only
In order to apply the guarantee, you should contact the Sagem Communications Helpdesk or
the retailer where you purchased the equipment. Proof of purchase will be required in either
case.
Please make sure that you use your equipment only for the purpose for which it was designed
and under normal usage conditions.
Sagem Communications do not accept any liability for the equipment if used outside the frame
of its original designed purpose or any consequence that may arise from this usage.
Should any malfunction arise, the Sagem Communications Helpdesk or your retailer will advise
you how to proceed.
A) General Guarantee conditions
Sagem Communications undertakes to remedy by repair or exchange at its own convenience,
free of charge for labour and replacement parts, any defects in the equipment during the
guarantee period of 12 (twelve) months or 3 (three) months for accessories, from the date of
original invoice of the Equipment, where those defects are a result of faulty workmanship.
Unless the customer has concluded with Sagem Communications a maintenance contract in
respect of the equipment which specifically provides for repairs to be carried out at the
customer's premises, the repairs will not be carried out on the equipment at the customer
premises.
The customer must however return the defective equipment at his/her own expense, to the
address supplied by the Sagem Communications Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied by a
proof of purchase (which is not altered, written on or in any way made illegible) showing that the
product is still under guarantee. In the case that no proof of purchase is enclosed, the Sagem
Communications repair centre will use the production date as its reference for establishing the
guarantee status of the product.
Apart from all legal obligatory rules, Sagem Communications, do not give any Guarantee, either
implicit or explicit which is not set force in the present section, and can not be held responsible
for any direct or indirect, material or immaterial damage, either in or out of the frame of the
present guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to
an obligatory rule applicable to consumers pursuant to their national legislation, such invalidity
or illegality shall not impair or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights.
B) Exclusions From Guarantee
Sagem Communications shall have no liability under the guarantee in respect of:
x
Damage, defects, breakdown or malfunction due to one or more of the following:
o
Failure to properly follow the installation process and instructions for use
o
An external cause to the equipment (including but not limited to: lightening, fire, shock,
vandalism, inappropriate conditions of electrical network or water damage of any nature)
o
Modifications made without the written approval of Sagem Communications
o
Unsuitable operating conditions, particularly of temperature and humidity
o
Repair or maintenance of the equipment by persons not authorised by Sagem
Communications
x
Wear and tear from normal daily use of the equipment and its accessories
x
Damage due to insufficient or bad packaging of equipment when returned to Sagem
Communications
x
Usage of new versions of software without the previous approval of Sagem
Communications
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