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•
This guarantee does not apply to graded sales (where the
product is purchased as a “second”).
•
Possession of a copy of these terms and conditions does
not necessarily mean that a product has the benefit of this
guarantee. If you have any questions, please call our Call
Centre on the number set out above.
•
The Manufacturer reserves the right to terminate the guarantee
if its staff or representatives are subjected to physical or verbal
abuse in the course of carrying out their duties.
•
Optional extras, where available (i.e. extendable feet) are
supplied on a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer
may at its sole discretion, replace your product with a new product
instead of carrying out a repair. Where a replacement is offered,
this would normally be an identical model, but when this is not
possible, a model of similar specification will be provided. The
Manufacturer will cover the costs and arrange for the delivery
of the new product and for the return of the old product. Any
costs related to disconnecting the faulty product and installing
the replacement product will not be borne by the Manufacturer
unless previously agreed to in writing. The original guarantee will
continue to apply to the replacement product; the new product will
not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm.
Appointments outside these hours may be possible at the sole
discretion of the Manufacturer but cannot be guaranteed. Whilst
our Engineers will endeavour to minimize inconvenience and to
meet requests for specific timed appointments, this cannot be
guaranteed. We will not be liable for delays or if it is unable to
carry out a repair because a convenient appointment cannot be
arranged.
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