40
•
This guarantee does not apply to graded sales (where the product is
purchased as a “second”).
•
Possession of a copy of these terms and conditions does not
necessarily mean that a product has the benefit of this guarantee. If
you have any questions, please call our Call Centre on the number set
out above.
•
The Manufacturer reserves the right to terminate the guarantee if its
staff or representatives are subjected to physical or verbal abuse in
the course of carrying out their duties.
•
Optional extras, where available (i.e. extendable feet) are supplied on
a chargeable basis only.
Does Grundig offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may
at its sole discretion, replace your product with a new product instead
of carrying out a repair. Where a replacement is offered, this would
normally be an identical model, but when this is not possible, a model
of similar specification will be provided. The Manufacturer will cover
the costs and arrange for the delivery of the new product and for the
return of the old product. Any costs related to disconnecting the faulty
product and installing the replacement product will not be borne by
the Manufacturer unless previously agreed to in writing. The original
guarantee will continue to apply to the replacement product; the new
product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments
outside these hours may be possible at the sole discretion of the
Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific
timed appointments, this cannot be guaranteed. We will not be liable
for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your
product is covered by this guarantee with a proof of purchase.
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