Selio ECO
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14. Guarantee
14.1.
Terms and Conditions for United Kingdom & Ireland only
In order to apply the guarantee, you should contact the SAGEMCOM Helpdesk or the retailer
where you purchased the equipment. Proof of purchase will be required in either case.
Please make sure that you use your equipment only for the purpose for which it was designed
and under normal usage conditions.
SAGEMCOM do not accept any liability for the equipment if used outside the frame of its
original designed purpose or any consequence that may arise from this usage.
Should any malfunction arise, the SAGEMCOM Helpdesk or your retailer will advise you how to
proceed.
A) General Guarantee conditions
SAGEMCOM undertakes to remedy by repair or exchange at its own convenience, free of
charge for labour and replacement parts, any defects in the equipment during the guarantee
period of 12 (twelve) months or 3 (three) months for accessories, from the date of original
invoice of the Equipment, where those defects are a result of faulty workmanship.
Unless the customer has concluded with SAGEMCOM a maintenance contract in respect of the
equipment which specifically provides for repairs to be carried out at the customer's premises,
the repairs will not be carried out on the equipment at the customer premises.
The customer must however return the defective equipment at his/her own expense, to the
address supplied by the SAGEMCOM Helpdesk or by the retailer.
In the case that a product needs to be sent in for a repair, it must always be accompanied by a
proof of purchase (which is not altered, written on or in any way made illegible) showing that the
product is still under guarantee. In the case that no proof of purchase is enclosed, the
SAGEMCOM repair centre will use the production date as its reference for establishing the
guarantee status of the product.
Apart from all legal obligatory rules, SAGEMCOM, do not give any Guarantee, either implicit or
explicit which is not set force in the present section, and can not be held responsible for any
direct or indirect, material or immaterial damage, either in or out of the frame of the present
guarantee.
If any provision of this guarantee shall be held to be in whole or in part invalid or illegal due to
an obligatory rule applicable to consumers pursuant to their national legislation, such invalidity
or illegality shall not impair or affect the remaining provisions or parts of this guarantee.
This guarantee does not affect the Customer statutory rights.
B) Exclusions From Guarantee
SAGEMCOM shall have no liability under the guarantee in respect of:
x
Damage, defects, breakdown or malfunction due to one or more of the following:
o
Failure to properly follow the installation process and instructions for use
o
An external cause to the equipment (including but not limited to: lightening, fire, shock,
vandalism, inappropriate conditions of electrical network or water damage of any nature)
o
Modifications made without the written approval of SAGEMCOM
o
Unsuitable operating conditions, particularly of temperature and humidity
o
Repair or maintenance of the equipment by persons not authorised by SAGEMCOM
x
Wear and tear from normal daily use of the equipment and its accessories
x
Damage due to insufficient or bad packaging of equipment when returned to SAGEMCOM
x
Usage of new versions of software without the previous approval of SAGEMCOM
x
Work on any equipment or software modified or added without the prior written consent of
SAGEMCOM
