GTO 2000XLS Instruction Manual © 02.07.12
27
Repair Service
If your GTO 2000XLS Gate Operator is not operating properly, please follow the steps below:
1. First use the procedures found in the Troubleshooting Guide (see page 24).
2. Use the 24/7 Troubleshooting Wizard at http://support.gtoinc.com.
3. If you are unable to solve the problem, call the GTO Service Department at (800) 543-1236,
or (850) 575-4144. Refer to the serial number (located on the right side of the battery box)
and date of purchase when calling for assistance.
4. If repair or replacement of your gate operator is necessary, the Service Department will
assign a Return Goods Authorization (RGA) number to you.
5. Once you have received your RGA# you are required to send in your original equipment for
repair. Please refer to Manufactures’ Limited Warranty for complete details. Securely pack
the component(s) authorized for return to the factory. Include a copy of your sales reciept
for the purchase of the product(s). Write the RGA number issued to you on the outside of
the package in LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: GTO, 3121 Hartsfield Road, Tallahassee, Florida,
USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA)
number in LARGE BOLD PRINT on the outside of the package WILL NOT be accepted.
Also, items returned to GTO freight collect WILL NOT be accepted.
GTO Technical Service
8:00am–7:00pm • Monday–Friday (EST)
3121 Hartsfield Road • Tallahassee, Florida, USA 32303
(850) 575-0176 • Fax (850) 575-8912
Web site www.gtoaccess.com
24/7 Troubleshooting Wizard: http://support.gtoinc.com
PROFESSIONAL RESIDENTIAL
ACCESS
SYSTEMS
