LPA 3000XLS/3200XLS Instruction Manual
31
If your LPA 3000XLS/3200XLS Gate Operators are not operating properly, please follow the steps below:
1. First use the procedures found in the Troubleshooting Guide (see page 29).
2. Use the 24/7 Troubleshooting Wizard at http://support.gtoinc.com.
3. If you are unable to solve the problem, call the LPA Service Department at (800) 543-1236. Refer to
the serial number (located on the right side of the control box) and date of purchase when calling
for assistance.
4. If repair or replacement of your gate operator is necessary, the Service Department will assign a
Return Goods Authorization (RGA) number to you.
5. Once you have received your RGA# you are required to send in your original equipment for
repair. Please refer to Manufactures’ Limited Warranty for complete details. Securely pack the
component(s) authorized for return to the factory. Include a copy of your sales reciept for the
purchase of the product(s). Write the RGA number issued to you on the outside of the package in
LARGE BOLD PRINT.
Ship the package(s) freight prepaid to: GTO, 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number
in LARGE BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items
returned to GTO freight collect WILL NOT be accepted.
LPA Technical Service
8:00am–7:00pm • Monday–Friday (EST)
Repair Service
3121 Hartsfield Road • Tallahassee, Florida, USA 32303
800-543-4283 • Fax (850) 575-8912
Web site www.linearproaccess.com
24/7 Troubleshooting Wizard: http://support.gtoinc.com