User Manual – 7/8
5.
TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your language. From there you will be able
to access various utilities (Frequently Asked Questions (FAQ), the latest versions of drivers and software) that may help to resolve your
problem. If the problem persists, you can contact the Hercules products technical support service (“Technical Support”):
ENGLISH
By email:
In order to take advantage of technical support by email, you must first register online. The information you provide will help the agents
to resolve your problem more quickly.
Click
Registration
on the left-hand side of the Technical Support page and follow the on-screen instructions.
If you have already registered, fill in the
Username
and
Password
fields and then click
Login
.
By telephone:
FRANÇAIS
United
Kingdom
08450800942
Charges
at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
United States
1-866-889-5036
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday and Sunday from 7am to Noon
(Eastern Standard Time)
Denmark
80887690
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Sweden
0200884567
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm (English)
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
Finland
0800 913060
Free
Monday to Friday from 2pm to 6pm and 7pm to Midnight (English)
Saturday from 10am to 2pm and 3pm to 9pm
Sunday from 11am to 2pm and 3pm to 6pm
DEUTSCH
NEDERLANDS
ITALIANO
6.
WARRANTY
Worldwide, Guillemot Corporation S.A. (“Guillemot”) warrants to the consumer that this Hercules product will be free from material
defects and manufacturing flaws for a period of two (2) years from the original date of purchase. Should the product appear to be
defective during the warranty period, immediately contact Technical Support, who will indicate the procedure to follow. If the defect is
confirmed, the product must be returned to its place of purchase (or any other location indicated by Technical Support).
Within the context of this warranty, the consumer’s defective product will, at Technical Support’s option, be either repaired or replaced.
Where authorized by applicable law, the full liability of Guillemot and its subsidiaries (including for indirect damages) is limited to the
repair or replacement of the Hercules product. The consumer’s legal rights with respect to legislation applicable to the sale of
consumer goods are not affected by this warranty.
ESPAÑOL
This warranty shall not apply: (1) if the product has been modified, opened, altered, or has suffered damage as a result of inappropriate
or abusive use, negligence, an accident, normal wear, or any other cause not related to a material defect or manufacturing flaw; (2) in
the event of failure to comply with the instructions provided by Technical Support; (3) to software not published by Guillemot, said
software being subject to a specific warranty provided by its publisher.
PORTUGUÊS
7.
ENVIRONMENTAL PROTECTION RECOMMENDATION
At the end of its working life, this product should not be disposed of with standard household waste, but rather dropped off at a
collection point for the disposal of Waste Electrical and Electronic Equipment (WEEE) for recycling.
This is confirmed by the symbol found on the product, user manual or packaging.
РУССКИ
Й
Depending on their characteristics, the materials may be recycled. Through recycling and other forms of processing
Waste Electrical and Electronic Equipment, you can make a significant contribution towards helping to protect the
environment. Please contact your local authorities for information on the collection point nearest you.
