WARRANTY & SERVICE
10
Gulfstream warrants to the original purchaser that the new pedicure spa will be free from defect during the Standard Warranty Period
(listed below). The shipping date and the uniquely-coded Serial Number on the back of each spa chair will justify the start of the
warranty period for the product. The warranty is null and void if the pedicure spa is taken from its initial place of installation, or it is not
installed in accordance with federal, state or local codes and ordinances. Also, this warranty does not apply if the pedicure spa has been
subject to misapplication, improper installation or maintenance, negligence, improper cleaning or other circumstances beyond
Gulfstream's control.
1. Limited Three(3) Years warranty on Spa Shell.
2. Limited One(1) Year warranty on the Whirlpool Pump.
3. Limited One(1) Year warranty on the Clean Jet.
4. Limited One(1) Year warranty on the Glass Bowl.
5. Limited One(1) Year Parts-Only warranty which covers the Hydraulic System, Discharge Pump, Massage System and All
Electrical Components.
6. Gulfstream will pay standard shipping charges on all replacement parts during the first 90 days of the stated Warranty Period.
After 90 days the consumer is responsible for all labor and shipping costs incurred.
Warranty
1. Damage to pump parts and/or motor parts due to obstruction in plumbing lines etc.
2. Staining, fading or discoloration of plastic surfaces due to exposure and/or the use of harmful cleaning agents or
chemicals.
3. Staining, fading or discoloration caused by improper or poor water additives not related to the maintenance of
proper water are not covered by this warranty.
4. Staining, fading or discoloration of the seat, armrests or footrests.
5. Freight damage, misuse, neglect, accident, natural disaster and abuse.
6. Unauthorized repairs.
Exclusions
No dealer or other person has any authority to bind Gulfstream Inc. to changes or additions to this warranty or its products.
Accordingly, Gulfstream Inc. Is not responsible for such warranties or representations.
1. The Dealer shall forward all warranty-related matters to our Customer Service Department.
2. Serial Numbers and Original Invoice must accompany all warranty claims.
3. Customers are responsible for shipping defective parts back to Gulfstream. These parts must be packaged
correctly in order to protect against any further damage.
4. All parts are to be shipped by UPS Ground Service, average 2-5 days.
5. All defective parts must be shipped back to Gulfstream within 30 days of receiving the new replacement parts or
warranty will be void.
6. Any warranty claim that cannot be determined over the phone, the customer must send photos and original
invoice directly to Gulfstream before any repairs can be performed.
7. Any service performed on the product without Gulfstreams authorization will also void the Warranty.
8. Each service call from the customer will be assigned a Claim Number. The Claim Number will stay open until the
problem is resolved.
Service
