page 52 of 90
cos105000_200-300_75-125, rev. 1.03
© 1988 - 2019 h/p/cosmos sports & medical gmbh
12 Troubleshooting
12.1 General troubleshooting
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reconnection, mark clearly and inform h/p/cosmos service personnel via telephone and writing.
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Problem
Solution
Device cannot be switched on
Release emergency off (see “emergency off”)
Check power supply connection
Check device protection switch
Check power socket (test with another device)
Speed does not work
Release all emergency stops (see “emergency stop”)
In case there is no improvement, contact service@hpcosmos.com.
Elevation does not work (E21)
Switch off
Wait 10 min (in order to cool down)
Switch on again
In case E21 still appears, unplug device, exclude reconnection, mark clearly
and inform h/p/cosmos service personnel via telephone and writing.
Device does not start but displays speed value
Switch off and on again
Check error messages (see below)
Oil leakage
Remove excess oil besides running belt
Remove excess oil under running belt
Check the next days and repeat if necessary.
In case there is no improvement, contact service@hpcosmos.com.
Electrostatic discharge
Choose proper floor, clothing and humidity
Grinding noises
Contact
service@hpcosmos.com
Running belt outside of lateral limits
See “adjustment of running belt”
Problems with optional heart rate measurement
See “Annex III (Accessories)”
In case there is no improvement, contact service@hpcosmos.com.
Any other problem
Unplug device, exclude reconnection, mark clearly and inform h/p/cosmos
service personnel via telephone and writing.
