H-TEK UC803(P), User Manual

Page 1: ...86 5 8 UC803 P Version 1 0 3 82 ENTERPRISEHDIPPHONE support h tek com Hanlong Technology Nanjing Co Ltd 86 25 84658050 www h tek com...

Page 2: ...vate use as a user manual No parts shall have the right to alter modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co LTD Safety cautions To use th...

Page 3: ...Notices Information 2 Cleaning To clean the device use an anti static cloth Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone...

Page 4: ...16 Getting Familiar with Your Phone 17 Hardware Components Preview 17 Icon Preview 19 LED Instruction 21 Power Indicator LED 21 Line LED Line or Memory Key set as Line 21 BLF or BLF List Key LED Line...

Page 5: ...60 Basic Call Features 61 Place a Call 61 End a Call 63 Receive a Call 63 Incoming Call Show Mode 64 Auto Answer 65 Call Hold 65 Call Transfer 66 Call Conference 70 Call Forward 71 Call Return 74 Call...

Page 6: ...7 Public Hold 109 Private Hold 109 Share line 110 Hot Desking 111 ACD Pending 113 Zero Touch 114 Upgrade 115 Factory Reset 115 Pcap Feature 115 System Log 116 Upgrade 117 Configuration File 119 Troubl...

Page 7: ...LLDP 123 How to Set LCD and Web GUI 123 How to Upgrade via FTP 123 How to make Ringtone 123 How to use Open VPN 123 Provisioning Guide on Free PBX 123 Failover Notes 124 How to Use Auto Provision Pho...

Page 8: ...Getting Started 7 Getting Started Packing List The package contains the following parts please check if all the items are not missed 1 The phone device 2 The footstand 3 Handset...

Page 9: ...Getting Started 8 4 Headset cord 5 Power adapter 6 Ethernet cable 7 Quick installation reference...

Page 10: ...Getting Started 9 Phone Installation 1 Attach the Foot stand...

Page 11: ...Getting Started 10 2 Connect the Handset and optional Headset...

Page 12: ...ialization After your phone has been powered up the system boots up and performs the following steps Automatic Phone Initialization The phone finishes the initialization process by loading the saved c...

Page 13: ...default gateway DNS server Status You can view the system status of your phone via phone user interface or web user interface The information of phone status includes Information e g Model IP MAC Firm...

Page 14: ...tting Started 13 3 Press Menu Status Accounts To view the phone status via Web interface 1 Login webpage for How to login please refer to Web Login 2 View the information of Version Account and Networ...

Page 15: ...dmin Accounts 2 Select the desired account 3 Select Enable for Account active 4 Filled the SIP Server 5 Filled the Failover SIP server if need Optional 6 Filled the Outbound Proxy Optional 7 Filled th...

Page 16: ...age and Click Account Basic 2 Select the desired Account 3 Select Yes for Account Active 4 Filled the Primary SIP SERVER and other account information 5 Click to save the configuration Note 1 All fiel...

Page 17: ...ing see Time Date 2 Notice It shows the phone features status More see Icon Preview 3 Line Keys This area shows the four line key labels Line keys are also can be used as other function keys For more...

Page 18: ...calls and other some information Power Indicator LED To indicate the power status Line keys The phone supported up to 4 accounts 1 Steady green idle interface during a call 2 Blink red a call incoming...

Page 19: ...e voice during the call green light 2 To un mute the call Memory Keys To be configured as different function as 1 Line 2 Speed Dial 3 BLF 4 BLF List 5 Voice mail 6 Direct Pickup 7 Group Pickup 8 Call...

Page 20: ...a call in hands free mode Volume To decrease the volume To increase the volume Alphanumeric keypad To enter the phone numbers letters and so on Message To indicator the New message and press to read H...

Page 21: ...Getting Familiar with Your Phone 20 Forward Do Not Disturb Received calls Dialed Calls Missed calls Forward calls...

Page 22: ...e LED Line or Memory Key set as Line BLF or BLF List Key LED Line Memory Key set as BLF LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling...

Page 23: ...IP phone The user interface in a web browser on your PC LED Status Description Stay green Idle status Stay red The line is busy Blinked green Ring Back Private hold Blinked red The line is ringing St...

Page 24: ...the web user interface to operate the phone and change settings However in some instances it is only possible to use the phone or the web user interface Phone Interface Overview Option Status Model IP...

Page 25: ...Voice Mail set and View Text Message view and set Others Factory Function System Restart Device Reboot Pcap Feature Memory Key Function Overview Line Speed Dial BLF BLF List Voice Mail Direct Pick Up...

Page 26: ...ting Familiar with Your Phone 25 LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening DND Redial Call Return SMS Record URL Record Paging Shared Line Public Hold Private H...

Page 27: ...t will mainly introduce the basic configuration as the Time Language and Volume Web Login 1 Get the IP address Press Menu Status Information 2 Input the IP Address in the web browser 3 Input the user...

Page 28: ...090 Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface And the default password of the administrator is admin To change...

Page 29: ...Basic Network Setting Htek IP Phone support three mode of Network DHCP Static and PPPoE The default mode is DHCP it will obtain IP address and other information automatically If your phone cannot con...

Page 30: ...ave and restart the phone Press the Save soft key to accept the change or the Back soft key to cancel If you are using an xDSL modem you can connect your phone to the Internet via PPPoE mode You can s...

Page 31: ...ia phone interface 1 Press Menu Setting Advanced Settings password admin Network WANPort DHCP mode 2 Click Save and restart the phone To configure Network via web interface 1 Click Network Basic 2 Sel...

Page 32: ...bout these parameters contact your system administrator PC Port Two modes for PC port bridge and router To configure PC Bridge via Phone interface 1 Press Menu Setting Advanced Settings password admin...

Page 33: ...ve and restart the phone To configure Bridge via web interface 1 Click Network Basic 2 Select 3 Click and restart the phone To configure Router via web interface 1 Click Network Basic 2 Select As Rout...

Page 34: ...nglish To change the language via Phone interface 1 Press Menu Setting Basic Settings Language 2 Press or Save soft key to save the configuration To change the language via Web Interface 1 Setting Pre...

Page 35: ...he time and date show on the idle page and it can be set and change by SNTP server automatically or manual setting To configure the time and Date by SNTP setting 1 To press Menu Setting Basic setting...

Page 36: ...To press Menu Setting Basic setting Time Date Format 2 Press and or press Info to change between 12 Hour or 24 Hour 3 Press and or press Info to change among Y M D year month day M D Y month day year...

Page 37: ...Basic Features Configuration 36 To change the Time Zone and Date Display Format via web interface 1 Setting Date Time 2 Select the necessary one 3 Press to save the configuration Note...

Page 38: ...ation Ring Tone You can adjust the type and volume of the ring tone To adjust the Ring Tone Type via Phone interface 1 Press Menu Setting Basic Settings Ring Tone 2 Press and to select the aimed one 3...

Page 39: ...ect the target contact 3 Press Detail soft key to edit the contact 4 Press and to select the wanted Ring Tone for the contact 5 Press Save soft key to save the contact Volume You can adjust the volume...

Page 40: ...ss and during the call is ringing To adjust the handset volume To press and during a call in handset mode To adjust the headset volume To press and during a call in headset mode To adjust the speaker...

Page 41: ...ns Text logo It works with the Time Logo when enter the value it will display the time and the entered value in turns To enable screen saver via Phone interface 1 To press Menu Setting Basic Setting S...

Page 42: ...out as off 3 Press or Save soft key to save the selected configuration To enable screen saver via Web interface 1 Setting Preference 2 Choose the type wanted to use as screen saver 3 Click to save th...

Page 43: ...e 1 Click Setting Preference 2 Choose Dial First Digit Screensaver Wakes up or Screensaver Wakes up and Dial Backlight To set Backlight via web interface 1 Click setting Preference 2 Enter the time fo...

Page 44: ...r delete your friends business partner or anyone others phone No so you will not forget their number Or put some anonymous phone No in the blacklist to prevent from being disturbed The local Directory...

Page 45: ...ll calls Dialed calls Received calls Missed Calls and Forward Calls 3 Press Option soft key Add to Contacts 4 Edit the necessary information as Name Phone number 5 Press save soft key or to add the co...

Page 46: ...nu DIR 2 Press and or press Switch soft key to Choose the Contacts 3 Press More soft key 4 Press More soft key 5 Press Option soft key Add to blacklist 6 Press save soft key or to add the contacts suc...

Page 47: ...interface 1 Click on Directory 2 Click Browse to select a contact list file file format must be xml from your local system 3 Click Import XML to import the contact list To export an XML file of conta...

Page 48: ...l the path of the remote file in the Phone Book URL field For example http 192 168 0 240 Phonebook Phonebook xml 3 Fill the Name and then click to save the configuration To check the contacts via phon...

Page 49: ...nce To enable the history record feature via phone interface 1 Press Menu Feature History Setting 2 Press and or Switch soft key to enable History record 3 Press Save soft key to save the configuratio...

Page 50: ...from the call history list via phone interface 1 Press the History soft key 2 Press Right or Left Key to switch among All Calls Missed Calls Received Calls Dialed Calls and Forwarded Calls 3 Press th...

Page 51: ...story via web interface 1 Click Directory Call History 2 Select the desired history item and click Tel Number 3 Then the call is dialed on phone To Dial a call from Call History via phone interface 1...

Page 52: ...en the name prefix of the cn of the contact record matches the search criteria the record will be displayed on the IP PHONE LCD 3 Filled LDAP Number Filter This This parameter specifies the number att...

Page 53: ...o Configure LDAP Key To configure LDAP Key via web interface 1 Click Function Key Memory Key choose Memory Key 1 for example 2 Select LDAP in the Type field 3 Click to save the configuration To Config...

Page 54: ...directory through your phone You can add local contacts from the BroadSoft directory You can also dial a contact from the BroadSoft directory You can configure your new phone to access up to 6 BroadS...

Page 55: ...llows users to view and dial the stored numbers in the following lists missed received and placed You can configure the IP phone to access up to 3 call log items and every call log item support 100 co...

Page 56: ...rom your phone keypad This phone supports dial plan with following accept digits 1 2 3 4 5 6 7 8 9 0 Grammer Description x any digit from 0 9 xx at least 2 digit number exclude hear dial tone 3 5 any...

Page 57: ...phone number emergency services number that allows a caller to contact local emergency services for assistance when required The emergency telephone number may differ from country to country It is typ...

Page 58: ...number in the Emergency field 3 Click SaveSet to save the configuration LED Status Setting The LED Status setting mainly defines the power indicator LED To configure LED Status via web interface 1 Cli...

Page 59: ...ee LED Instruction Power Indicator LED Action URL To configure action url via web interface 1 Click Setting Action URL 2 Filled the needed value in the necessary blank 3 Click to save the setting Clic...

Page 60: ...g or talking To configure Soft key via web interface 1 Click Setting Softkey Layout 2 Select Enable for Custom Softkey 3 Select call States 4 Select the feature form the disable key to enable key fiel...

Page 61: ...k by press more Programmable Key For the default keys as Soft keys Navigation keys and so on you can define them as some specific feature and it works only on the idle page To configure Programmable K...

Page 62: ...line key and dial the necessary number 2 Press or press the send softkey then the call is sending To place a call by Headset 1 Press the light is Green 2 Enter the desired number 3 Press or press the...

Page 63: ...place a call by call history or Directory 1 Press the History soft key On the idle page or Menu History Directory 2 Press and to select the targeted one 3 Press Send soft key to make the call Note 1 T...

Page 64: ...e handset or press To end a call under Headset Mode Press the Cancel soft key or press or press To end a call under hands free speakerphone Mode Press the Cancel soft key or press or press Note During...

Page 65: ...all 2 To press Forward to forward to another phone 3 To press Silence soft key and then the call will keep silent no ring tone display Incoming Call Show Mode There are two incoming call show mode for...

Page 66: ...Auto Answer 3 To click Saveset to save the configuration To Disable Auto Answer via Webpage 1 To Click Account Advanced 2 To choose No for the Auto Answer 3 To click Saveset to save the configuration...

Page 67: ...the current call 2 Press Resume soft key to resume the call on hold To hold a call during the speaker mode 1 Press Hold soft key to hold the current call 2 Press Resume soft key to resume the call on...

Page 68: ...ature Account Advanced Attended Transfer When you use this feature you can 1 Press transfer soft key during the conversation the call is on hold now 2 Enter the number that transfer to and press the s...

Page 69: ...ey or line key is set as BLF For how to set BLF please refer to BLF 2 Press the transfer soft key during the conversation the call is on hold now 3 Press BLF key then realize blind attended and Semi A...

Page 70: ...Transfer to New Call via web interface 1 Click Setting Feature 2 Select Transfer Mode via DSS key New Call 3 Select the desired Line or Memory key and select Transfer in the Type 4 Enter the phone num...

Page 71: ...is IP Phone supports up to 5 way conference 5 way conference 1 Assuming that call party A and B are in conversation A wants to bring C D and E in a conference 2 A press line 2 key the call is placed o...

Page 72: ...14 A end the call the conference is finished Note 1 If C does not answer the call A can back to continue the conversation with B 2 Once A hangs up the call the conference is ended while if B or C dro...

Page 73: ...ward Busy forward 2 Press and or press info soft key to select the enable choice 3 Enter the forward to number and on code optional off code optional 4 Press or Save soft key to save the configuration...

Page 74: ...s Busy No Answer 3 Fill the Forward to Number 4 Optional fill the on off code 5 Click to save the configuration To cancel the forward feature via Phone Interface 1 Press Menu Features Call forward Alw...

Page 75: ...n the call is forwarded Note If the Programmable Key or line key is set as BLF when an incoming call ringing press this BLF key directly to realize the dynamic forward Call Return This feature allows...

Page 76: ...all Return via Web interface 1 Click Function keys Line or Memory key 2 Select the desired Line or Memory key and select Call Return in the Type 3 Click the to save the configuration Call Waiting Tone...

Page 77: ...lled To configure anonymous call 1 Press Menu Features Anonymous Call 2 Press and or press info soft key to change the Line ID 3 Press and or press info soft key to select the enable choice in Anonymo...

Page 78: ...ous Call 2 Press and or press info soft key to change the Line ID 3 Press and or press info soft key to select the enable choice in Rejection filed 4 Press or Save soft key to save the configuration T...

Page 79: ...alls automatically and you can see the DND icon shown on the Top of the LCD on idle page To enable DND feature Press the DND soft key when the phone is idle and then DND icon shown on the LCD To disab...

Page 80: ...ey Entry Timeout No Key Entry Timeout means that when you entry the number it will dial out automatically after some time when you stop enter the number To configure No Key Entry Timeout 1 Click Webpa...

Page 81: ...ation To enable Keypad Lock via Phone 1 Press Menu Settings Advanced Setting Phone Setting Lock 2 Press Info or Switch to change to choose Off 3 Press Save or OK key to save the configuration To enabl...

Page 82: ...the Phone Lock 3 To click Saveset to save the configuration Hot Line To configure Hot Line 1 Press Menu Features Hot Line 2 Enter the Number and delay time as present we support off hook auto dial 3...

Page 83: ...e hotline number and save the configuration and then now the Hotline auto dial is cancelled Function Key Features Settings Line It works same as Line keys To configure Line Feature via Web Interface 1...

Page 84: ...r example 2 Press and or press info soft key to select the Speed Dial in the type field 3 Enter the targeted Number 4 Press or Save soft key to save the configuration Then the selected Line or Memory...

Page 85: ...light is blinking red press the BLF key to pick the phone up directly 3 When the monitored line is calling or in a conversation the light is steady red To configure a BLF key by phone 1 Press Menu Fea...

Page 86: ...ory key and select BLF in the Type 3 Enter the monitored phone number in the Value field 4 Select the Account ID 5 Filled the Pickup code 6 Click the button to save the configuration and then restart...

Page 87: ...Function Key Features Settings 86 1 Login and click Account 2 Click Advanced and then fill the Eventlist BLF URL 3 To configure BLF List Keys...

Page 88: ...ure the Voice mail feature 1 Press Menu Messages Voice Mail Set Voice Mail 2 Enter the Account1 2 3 4 NO 3 Press or Save soft key to save the configuration Note This feature is not available on all se...

Page 89: ...gure Direct Pickup feature via Web Interface 1 Click Function keys Line or Memory key 2 Select the wanted Line or Memory key and set as Direct Pickup 3 Enter the pickup code and followed the desired p...

Page 90: ...5 Press or Save soft key to save the configuration To configure the Group Pick up via Web interface 1 Click Function keys Line or Memory key 2 Select the desired Line or Memory key and select Group P...

Page 91: ...key Line or Memory key 2 Select the desired Line or Memory key and select Call park in the Type 3 Enter the call park code in the value field 4 Click the button to save the configuration Intercom When...

Page 92: ...lect the wanted Line or Memory key 3 Enter the desired phone number in the Value field 4 Select the Account ID 5 Click the button to save the configuration If you want to achieve the intercom feature...

Page 93: ...ory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and or press info soft key to select the DTMF in the type field 4 Enter the value 5 Press or Save soft...

Page 94: ...Keys Line or Memory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and key to select the Prefix in the type field 4 Enter the value with with number that...

Page 95: ...emory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and key to select the Local group in the type field 4 Press or Save soft key to save the configuration To con...

Page 96: ...enu Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and key to select the XML group in the type field 4 Press or Save soft key to sav...

Page 97: ...s Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and key to select the LDAP in the type field 4 Press or Save soft key to save the configurat...

Page 98: ...e XML Browser via Phone Interface 1 Press Menu Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and key to select the XML Browser in t...

Page 99: ...Interface 1 Press Menu Features Function Keys Memory keys as Function Keys Memory key1 for example 2 Select the wanted Memory key 3 Press and key to select the Broadsoft group in the type field 4 Pres...

Page 100: ...lick Function keys Memory Key 2 Select the desired Key and select Conference in the Type 3 Click the button to save the configuration Forward If the key is configured as Forward key press this key und...

Page 101: ...Enter the Value with the number you want to forward 4 Click the button to save the configuration Transfer You are able to configure the key as a transfer key to perform the Blind Attended Transfer To...

Page 102: ...key You can use this key to hold and resume a call during the conversation To configure the Hold via Phone Interface 1 Press Menu Features Function Keys Memory keys as Function Keys Memory key1 for e...

Page 103: ...4 Press or Save soft key to save the configuration To configure Group listening via Web Interface 1 Click Function keys Memory Key 2 Select the desired Key and select Group listening in the Type 3 Cl...

Page 104: ...le DND feature Press the DND soft key when the phone is idle status and then DND icon shown on the LCD To disable DND feature Press the DND soft key again and then there is no DND icon on the LCD Redi...

Page 105: ...sent 3 Enter the target number 4 Input the content of SMS and click Send To send SMS via phone interface 1 Click Menu Message Text Message Set SMS 2 Enter the contents in the white field 3 Press the s...

Page 106: ...nction keys Memory Key 2 Select the desired Key and select SMS in the Type 3 Click the to save the configuration Record With record feature you can record calls by pressing a record key on the phone T...

Page 107: ...the system administrator whether support this feature or not URL Record The phone sends HTTP URL request to trigger a recording Contact your system administrator for the predefined URL To configure th...

Page 108: ...mory keys as Function Keys Memory key1 for example 2 Select the wanted Line or Memory key 3 Press and or press info soft key to select the Key Event in the type field 4 Press and or press info soft ke...

Page 109: ...key to select the Account ID 5 Enter the Label 6 Enter the Value 7 Press or Save soft key to save the configuration To configure the line key as shared line via Web Interface 1 Click Function keys Li...

Page 110: ...the wanted Line or Memory key 3 Press and key to select the Public Hold 4 Press or Save soft key to save the configuration To configure public hold via Web Interface 1 Click Function keys Memory Key 2...

Page 111: ...to multiple lines You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time An incoming call to that number will cause all phones to ring...

Page 112: ...ion Note This feature is not available on all servers For more information contact your system administrator Hot Desking Hot Desking originates from the definition of being the temporary physical occu...

Page 113: ...ave the configuration To configure the hot desking via web interface 1 Click Function keys Memory Key 2 Select the desired Key and select hot desking in the Type 3 Enter the number in the value field...

Page 114: ...s to the registered IP phone users To use this feature you should configure an ACD key in advance To configure the ACD via phone interface 1 Press Menu Features Function Keys Line or Memory keys as Fu...

Page 115: ...ect the zero touch 4 Press or Save soft key to save the configuration To configure the zero touch via web interface 1 Click Function keys Memory Key 2 Select the desired Key and select zero touch in t...

Page 116: ...grade Factory Reset To set Factory Reset by phone interface 1 Press Menu Setting Advanced Setting default password admin Factory Reset 2 Press OK soft key in the warning page To reset to Factory via w...

Page 117: ...ation the phone 3 When finish the operation click stop and then click Export 4 Then you ll get the Pacp captures System Log To download system log via web interface 1 Click Management Configuration 2...

Page 118: ...tup HTTP server 2 Unzip the firmware file and put all of them under the root fm directory of the HTTP server 3 Visiting HTTP 192 168 0 254 fm fw8xx rom on localhost by browser to verify the HTTP Serve...

Page 119: ...HTTP FTP HTTPS fails for any reason e g TFTP HTTP FTP HTTPS server is not responding there are no code image files available for upgrade or checksum test fails etc the UC8xx will stop the TFTP HTTP FT...

Page 120: ...firmware fw8xx rom and then click Configuration File To download configuration file 1 Click Management Configuration Download Device Configuration 2 Then you can get a file cfg bin or cfg xml To Rest...

Page 121: ...hone is plugged into a power strip try plugging it directly into a wall outlet instead 4 If your phone is powered from PoE ensure you use a PoE compliant switch or hub or contact your system administr...

Page 122: ...Speakerphone to check whether dial tone is present for one of the audio modes If the dial tone exists on another audio mode connect a different handset or headset to isolate the problem Where to set t...

Page 123: ...Troubleshooting 122 How to Import Server CA certificate Click Management Server CA How to use Vlan For Vlan information please click VLAN Note...

Page 124: ...Supported TLVS of IP Phones 6 Configuring LLDP Feature 7 DHCP VLAN 8 Open the DHCP VLAN on the Htek IP Phones 9 VLAN under Bridge Mode 10 VLAN underNAT Mode How to Set LCD and Web GUI Click LCD and We...

Page 125: ...Troubleshooting 124 Failover Notes Click Failover Note How to Use Auto Provision Phonebook Click About AP Phonebook All Documents a Click Documents Guide you can get all tech files...