18
4.
Verify that the console cable is not faulty.
5.
If the problem persists, contract H3C Support.
Software loading failure
Symptom
Software loading fails.
Resolution
To resolve the problem:
1.
Verify that the physical ports are correctly connected. If the cable of any port is not connected,
re-connect the cable to the port, and make sure the physical connection is correct. Load the
software again.
2.
Check for errors in the software loading process displayed on the HyperTerminal. If errors exist,
correct them, and load the software again.
For example, the software loading failures might occur in the following situations:
{
When you use XMODEM to load software, you select a baud rate other than 9600 bps, but you
have not reset the baud rate for the HyperTerminal.
{
When you use TFTP to load software, you entered an incorrect IP address, software name, or
TFTP serve path.
{
When you use FTP to load software, you entered an incorrect IP address, software name,
username, or password.
3.
If the problem persists, contact H3C Support.
