Operation Manual – Location Server Configuration
H3C XE 200/2000 IP PBX
Chapter 4 XE IP PBX Troubleshooting
4-3
Solution
: On the gatekeeper, configure the IP address and port number of the remote
LS in PS view of the gatekeeper, consistent with the configuration on the LS.
4.2 Troubleshooting SIP Servers
On a SIP Server, a symptom may result from different causes. Follow the description to
diagnose and correct the problems you encounter.
4.2.1 Troubleshooting SIP Proxy Server
I. The proxy server is unreachable from the SIP UA
Cause
: The IP address of the involved interface is not configured on the proxy server.
Diagnosis
: Use the
display current-configuration interface
command to view if the
involved interface on the proxy server is configured with an IP address.
Solution
: Configure the involved interface on the proxy server with an IP address.
II. The SIP UA is reachable from the proxy server, but cannot register with the
server
1)
Cause 1
: The IP addresses or port numbers configured on the proxy server and
the UA do not match.
Diagnosis
: On the LS use the
display current-configuration
command to see if the
IP address and port number in LS-GW view match those for the gateway configured on
the UA.
Solution
: On the UA, configure the IP address and port number of the proxy server,
which match those configured on the proxy server.
2)
Cause 2
: The transport protocols configured on the proxy server and the UA do
not match.
Diagnosis
: On the LS use the
display current-configuration
command to see if the
transport protocol in LS-GW view matches that configured on the UA.
Solution 1
: On the PS use the
transport
command in LS-GW view to configure the
transport protocol, matching that configured on the UA.
Solution 2
: On the UA use the
transport
command to configure the transport protocol,
matching that configured on the PS.
III. The proxy server is reachable from the SIP UA, but calls cannot be set up
1)
Cause 1
: The proxy server is not started.
Diagnosis
: On the proxy server use the
display current-configuration
command to
check if the PS is started in PS view and if the SIP Server is started in SIP view.
Solution
: On the PS run the
start
command in PS view and then the
start
command in
SIP view.
Summary of Contents for XE 200/2000 IP
Page 7: ...Basic Configuration ...
Page 42: ...Process Server Configuration ...
Page 82: ...Location Server Configuration ...
Page 182: ...Feature ...
Page 259: ...System Management ...
Page 341: ...IP Performance and Application ...
Page 349: ...Media Server ...
Page 360: ...Call Services ...
Page 507: ...Appendix A ...
Page 511: ...Appendix B ...