Operation Manual – Call Services
H3C XE 200/2000 IP PBX
Chapter 24 Call Transfer Service
24-1
Chapter 24 Call Transfer Service
24.1 Overview
24.1.1 Introduction to Call Transfer Service
If one party in an active call enjoys the call transfer right, this party can transfer the call
to a specified third party, so that a new call is set up between the third party and the
other party of the original call. The party who initiated the call transfer exits the call. The
phone of the third party rings, and the third party can start a conversation with the other
party of the original call after picking up the phone.
For example, subscriber A calls subscriber B, who has the call transfer right, and B
answers the call to have a conversation with A.
During the call, B dials the access code
to transfer the call to subscriber C. B exits the call and hears the busy tone. Then C’s
phone rings, and A hears a voice prompt and the music on hold. C picks up the phone
to have a conversation with A.
If the CLIP service is enabled for subscriber C, A’s phone number will be displayed on
C’s phone. If C is busy, the call transfer fails, and both A and B will hear the busy tone.
To use the call transfer service:
z
MS should be enabled on the XE IP PBX first. Otherwise, call transfer will fail and
the ongoing call will continue.
z
Out-band dialing support is required.
By default, the call transfer service is disabled.
24.1.2 Using Call Transfer Service
Before a subscriber can use the call transfer service, an administrator must enable the
service for that subscriber. Refer to
Call Transfer Service Configuration
for operation
details.
Use the call transfer service as follows:
Table 24-1
Use the call transfer service
Step
Expected result
Subscriber A dials the phone number of
subscriber B.
B’s phone rings.
B picks up the phone.
Subscribers A and B start a
conversation.
Summary of Contents for XE 200/2000 IP
Page 7: ...Basic Configuration ...
Page 42: ...Process Server Configuration ...
Page 82: ...Location Server Configuration ...
Page 182: ...Feature ...
Page 259: ...System Management ...
Page 341: ...IP Performance and Application ...
Page 349: ...Media Server ...
Page 360: ...Call Services ...
Page 507: ...Appendix A ...
Page 511: ...Appendix B ...